We receive calls from a client, in which Zoom tells me that I need to dial 1 to be able to answer the income call, I need to remove this configuration so the calls always come in automatically, without the need to dial any number and therefore, place an automatic forward to another number of a specific employee. But Also I need to set these automatic incoming calls at a specific work time

How can I do this?

I am looking for a way to turn off the Zoom default voicemail instructions. Currently, when a caller reaches us, they hear the voicemail recording that we have created as an .MP3, but then they hear a zoom default recording that says "no one is here to answer your call...". It is jarring and seems really unprofessional. Please help me turn off this default voicemail instructions recording!!

Are there any ways to customize the Zoom client or add macros to make certain tasks one click?  We are preparing to roll out Zoom Phone and it would be nice to offer our reception staff a simple, one-click or single button press way to sign in and out of call queues.  Our reception staff will have phones running the Android-based Zoom client and will physically move locations to cover breaks.  Being able to press a button to sign out of call queues before the next receptionist comes up and signs into the phone will make the transitions easier.  I know there are various methods to do this with the desktop, mobile, and phone-based client, but those usually involve at least a few clicks.

Thank you for any suggestions 

Hey, I was wondering if anyone has found a way for a clickable phone number (tel or callto) to open up in zoom phone and immediately start dialing it. I have it working with the Windows default apps to show the number in app but the user still needs to press the dial button. I need to save them that click, so once a user clicks on a phone number in the web it immediately starts dialing.

Any help would be appreciated! We have some developers looking into the smart embed, but if we get this to work we might be able to avoid all that development.

We have the same extension on 3 Poly Edge e350 phones. Frequently, we are unable to retrieve a call that is on HOLD on another phone with the same extension without rebooting the phone. Since these phones are located in our Public Safety area, rebooting the phone can be problematic. Call Park is not an option since you need to enter a 3 digit code to retrieve the call and every second counts when answering an emergency call.  Phones are on version 8.2.1.0820.

Has anyone else encountered this problem?