Has anyone noticed a high number of users reporting call drops over the last week?  We have had a significant number of users reporting high call drops, our users are utilizing the Zoom client and in most cases are on 2.6.6.  Looking at the logs I do not see any abnormal latency, jitter, round trip times and according to our network team we are not seeing any traffic being blocked or drops on our network.   I have a support case open but curious if this is just our org or if others are also seeing this. 

Thanks, 

We are wanting to expand how we use our Auto Receptionist by using the dial by name option which is working with users names.  With 40+ locations, we want to callers to have the option of spelling a location name so they may be transferred there.

How would I go about setting that up?

Our receptionists are wondering if there is a more efficient way to transfer calls.  In most cases, they use the direct transfer method.  With our previous phone system, the default transfer method was direct and they could accomplish that by typing the name or extension and then pressing enter in the application.  When using the Zoom Workplace Application, the menu asking for Direct, Warm or Voicemail pops up and seems to require a mouse click on one of the options to proceed.  Is there a way to accomplish this with the keyboard only?  It would improve the efficiency of our reception group when they are handling multiple calls.

We just rolled out Zoom Phone.  One thing people have noticed is that when a person is not talking, it is completely silent.  Zoom's audio codec suppression does such a good job that people think the call may be disconnected or the other person hung up.  Is there any way to introduce a bit of low level white noise or "comfort noise" into the silent portions of a phone call?  

I am using Zoom Sip with TLS and I can able to send the REGISTER request with Zoom and received 200 but when I send a Zoom INVITE sip request I get 403 It is with the same auth that I am using for sending the REGISTER request can anyone did this previously.