Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Limiting Fax Cover Pages to certain numbers, users or Call Queues

I am currently looking into Fax Cover pages for Online Fax. For example we are a County Government consisting of multiple departments. I can easily create sheets for individual departments to use but they seem to be available to everyone as I add the... Show more

I am currently looking into Fax Cover pages for Online Fax.  For example we are a County Government consisting of multiple departments. I can easily create sheets for individual departments to use but they seem to be available to everyone as I add them.  This makes it too easy for someone to select the wrong one and use a cover sheet with information not pertaining to their respective department.  Can the availability of the cover sheets be limited in some way?


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Unable to get tech support for business product

We are business and pay for products that we cannot access. Only human we can reach at Zoom is a sales rep to sell us more product. We port our phone number in, and use the zoom workspace rooms - but escalation contacts and tech support are unrespons... Show more

We are business and pay for products that we cannot access. Only human we can reach at Zoom is a sales rep to sell us more product. We port our phone number in, and use the zoom workspace rooms - but escalation contacts and tech support are unresponsive. We are being told by sales to rep to "create a ticket" or "escalate the ticket" and 6 days ago what seemed to be a human offered to schedule a call with us, to which we responded any time - this is urgent. They said without an exact time they cannot schedule it. We have responded to them 3x now with no reply. Help!zoom 


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Call Recordings

Hi there, I have the call recording notification (Phone calls) switched off yet the message is still being played? The below is set to No One... In the navigation menu, click Account Management then Account Settings.Click the Recording & Transcript t... Show more

Hi there,

 

I have the call recording notification (Phone calls) switched off yet the message is still being played? The below is set to No One...

 

  1. In the navigation menu, click Account Management then Account Settings.
  2. Click the Recording & Transcript tab.
  3. Under Notification, scroll down to Recording notifications - Zoom clients.
  4. Under Show a disclaimer to participants when a recording starts, choose either All participants or Guest only.
  5. (Optional) Click Custom Disclaimer if you want to edit the recording consent disclaimer text.
    Note: Basic, Pro, Business and Free Trial accounts with less than 100 licenses cannot customize the recording consent disclaimer text.
  6. Under Play voice prompt for, choose if you want All participants, Guest only, or No One to hear the audio recording notification.

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Updating Automatic Call Recording Access Users

Our company is new to Zoom and we have over 400 users. When it comes to listening to call recordings, we would like to give each user access to their own recordings and managers access to their team members recordings. At this point we have found tha... Show more

Our company is new to Zoom and we have over 400 users.   When it comes to listening to call recordings, we would like to give each user access to their own recordings and managers access to their team members recordings.   At this point we have found that we must manually open each of the 400+ users and add themselves and their manager to have access.   That is crazy.   Has anyone found a way to do this quicker in the Zoom app, or is there a way to bulk upload that information?


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Grabación automatica

Estimados 

Pese a que configure la app con grabación automatica esta nunca se grabó y perdí una importante entrevista de tesis. Existe alguna manera de recuperarla considerando que la configuración inicial siempre estuvo determinada por mi

Resolved! Call history is missing few calls.

Enduser is a part of call queue and some of the calls are missing in the history., Where as in the logs I can see all the calls , but few are missing in Zoom workplace app history. 

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Resolved! Limitation with Monitoring Presence through Zoom Phone

This is more of a statement as I've been told by support that this is the way the system is designed. From the desktop app, there should be a way to monitor presence for a common area or a user, regardless if they are logged in via the desktop app or... Show more

This is more of a statement as I've been told by support that this is the way the system is designed. From the desktop app, there should be a way to monitor presence for a common area or a user, regardless if they are logged in via the desktop app or not. For instance, if a user is not logged into the app, but has a desk phone assigned to their user account, the app should still show that user as available if they are not on a call, instead of "offline" - it makes it difficult for sites that have employees that are used to a traditional phone system/dont have the need for the desktop app to still be monitored via presence. 

 

We have receptionists that handle incoming calls, and then those calls are transferred to other different users within other departments, but the receptionists aren't able to see their status unless they are logged into the desktop app. Seems like a major issue, as this was a feature on our legacy system we migrated from. 


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incorrect Calling Name while making call using Poly Desk phone

Using Poly E320 Desk phone we found that while making a call the display shows the calling name but then a comma and then the name of the last call completed? scenario1. I dial Caller One, caller one answers, I hang up2. Then I dial Caller Two. On th... Show more

Using Poly E320 Desk phone we found that while making a call the display shows the calling name but then a comma and then the name of the last call completed?

 

scenario

1. I dial Caller One, caller one answers, I hang up

2. Then I dial Caller Two. On the display it will show "Caller Two, Caller One"

 

 


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Replacing home phone system

I am currently setting up a zoom phone system to replace a home phone system. I have 8 total handsets (grandstream wp825) and I have them scattered around the house. I had to set up 3 common area with calling licenses and assign 3/3/2 due to device r... Show more

I am currently setting up a zoom phone system to replace a home phone system.  I have 8 total handsets (grandstream wp825) and I have them scattered around the house.  I had to set up 3 common area with calling licenses and assign 3/3/2 due to device restraints.  I have set up the two lines under shared line groups and have added the 3 common areas to each shared line group.  I edited the line arrangement to show both line 1 and line 2 on the grandstream handsets.  All of the phones ring accordingly when each line is dialed but when the call is answered, none of the phones show line 1 or 2 as active on the handset screen.  I am trying to get it set up to where somebody can join a call from another handset.  I am trying to make the use as basic as possible to mimic the old dect phone system that’s being replaced.  What am I missing?


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Resolved! Participants images pulsating after update

After the last two zoom updates on my iPhone SE, when there are more than six participants their images begin to pulsate. I’ve tried uninstalling and reinstalling Zoom and working with Changing various settings which I found advice about on Google, b... Show more

After the last two zoom updates on my iPhone SE, when there are more than six participants their images begin to pulsate. I’ve tried uninstalling and reinstalling Zoom and working with Changing various settings which I found advice about on Google, but none of this has helped. 
Does anyone have any other suggestions, please?


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