Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Assigning speed dial buttons using a provisioning template

Hi All

 

I would like to assign speed dial buttons to Poly E220 phones using the provisioning template.  Is that possible?  If so, could someone share an example of the required code? 

reply-icon Latest Reply - 

Zoom phone recordings no longer showing in the zoom app integration.

After the last update the zoom phone recording links are no longer available in Salesforce. I submitted a case for this and was told that I needed to submit a "feature request" to see if they can put this feature back. Not saying that the answer was ... Show more

After the last update the zoom phone recording links are no longer available in Salesforce. I submitted a case for this and was told that I needed to submit a "feature request" to see if they can put this feature back. Not saying that the answer was wrong but did Zoom really remove this from their Salesforce integration?


Show less

Caller ID not displaying on incoming calls until after I answer the phone

When receiving incoming calls on our Yealink t33g phones the caller ID display is showing the phone number of the caller, and as soon as I pick up the phone it will display the correct caller ID name. For example, we get a random call which will show... Show more

When receiving incoming calls on our Yealink t33g phones the caller ID display is showing the phone number of the caller, and as soon as I pick up the phone it will display the correct caller ID name. 

 

For example, we get a random call which will show the caller ID name as their phone number such as xxx-xxx-xxxx and then it will switch to "Wireless Caller" or whatever the correct caller ID name is after the phone call is answered. 

 

Anyhow know how to resolve this issue to actually display the caller ID name before I answer the phone? Thank you. 


Show less

reply-icon Latest Reply - 

Resolved! Zoom phone for hubspot

We’ve installed the Zoom Phone for HubSpot integration, but it’s not logging any calls. We also tried making calls directly through HubSpot, but the calls are not going through.

reply-icon Latest Reply - 

Logging users in and out of call queues via the API

There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I cou... Show more

There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I could make them a light weight application for them to sign their users in and out of. 

 

Please can we add to the API to be able to log users in and out of call ques so I can give the managers this access.


Show less

reply-icon Latest Reply - 

Resolved! Zoom Online Fax - Cover Page

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to ... Show more

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to each fax but looking for a more automated solution. If there is not an efficient way to do this currently, does Zoom intend to add this feature?


Show less

reply-icon Latest Reply - 

how do i get a direct number

Hi! all can anyone please help i dont understand how to get a direct number, i filled out the form to get the sms running and everything went well, but because i dont have a direct number i cant send or receive them

reply-icon Latest Reply - 

SMS Campaign Rejected because of privacy policy

Hello, Our company SMS campaign was rejected for this reason. Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell dataWe do have a priva... Show more

Hello, 

 

Our company SMS campaign was rejected for this reason. 

  • Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell data

We do have a privacy policy on our website. Here is the link: https://oakland.gocitywide.com/privacy-policy/

 

The privacy policy does not say anything about selling the data.

 

Not sure how to address this. Please help. 

 

Thanks!


Show less

reply-icon Latest Reply - 

Resolved! Requesting Support for Special Characters on Fax Cover Pages

Not sure if this is the right place to post/request this, but here it goes!We are starting to utilize the new fax cover sheet templates, which are great!! But there's one small issue we'd like to see improved. On the "From" line of the cover page, it... Show more

Not sure if this is the right place to post/request this, but here it goes!

We are starting to utilize the new fax cover sheet templates, which are great!! But there's one small issue we'd like to see improved.

 

On the "From" line of the cover page, it is adding in the sending user's display name which is great. However, lots of our users in our org have various letters, designations, certifications, etc. in their display names that all have various special characters such as ®, ™, and ©

On the actual fax cover page that is sent, instead of the actual symbol, the cover page has " : registered : " in place for "®"

 

I would love to see if Zoom could update this to support the special characters themselves so that they display properly


Show less

reply-icon Latest Reply - 

Zoom Phone Live Transcription

Does anyone know how to download all phone call live transcriptions in bulk? Right now, I only see the option to copy and paste each one individually, but the system doesn’t seem to allow bulk downloads. What we’d like to do is export all of these tr... Show more

Does anyone know how to download all phone call live transcriptions in bulk? Right now, I only see the option to copy and paste each one individually, but the system doesn’t seem to allow bulk downloads.

 

What we’d like to do is export all of these transcripts and connect them to a Google Spreadsheet. From there, we want to create an automation that automatically adds both the call transcription and the call recording into our CRM.

 

Can someone guide me on how to achieve this or suggest the best workflow?


Show less

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion