Hi there, one user is getting the error message, "You don't have a direct number. You cannot start a new conversation" when texting some people.  She can text some people from the desktop app, but not others.

• We have been using Zoom phone for almost a year
• We do have 10DLC and a campaign approved / assigned.
• The phone numbers were ported into Zoom Phone almost a year ago.
• We haven't made any Zoom admin changes in the Zoom dashboard.
• We don't bulk send text messages.  Just used in communicating with our customers and vendors.
• I've send a text message to a person that she can't and it works fine.

Any guidance would be appreciated.

I am having a hard time wrapping my head around a potential solution for our call distribution desires.  We have a team of CSR's that I would like to receive calls based on longest idle.  After attempting to reach those users, I would like the call to overflow to another group of users.  I believe I can accomplish this with (2) call queues.  However, if the call goes unanswered by both groups, I would like the process to start over.  If the call makes it through the cycle again, then I would like to overflow the call to an outside number for our answering service.  Any ideas on how to achieve this type of rotation? I considered a third an fourth call queue, but I didn't want to have our CSR's turning off/on two queues every day.  Thank you for reading!  

On my company's plan, I have a user who very rarely uses her number and would only occasionally get inbound calls. I want to forward her phone to her cell, however when I try, I notice it says "I acknowledge that calls forwarded to the PSTN may be billed based on usage, per the terms of my calling plan". I'm not privy of which tier of plan the org has, but we have a toll free number, a decent number of users, etc.

I tried reaching out to customer support to get clarification on this, but the slow responses are as clear as mud. I'm just trying to find out if there's a fee for forwarding, how much is it? 

I get my own calls forwarded occasionally when I am not at my desk to receive them, however they don't last more than 1-2 minutes. When I set up my own call forwarding 2 years ago, I don't believe I saw this same verbiage on it. I definitely would have thought twice. 

TL;DR: How much is the fee for call forwarding if there is indeed a fee? 

Thanks in advance. 

We use NetSuite's built in telephony system in combination with Zoom's click to dial functionality. 

We have been using zoomphonecall://{phone} without issue for years. As of today, it's no longer functioning. Nothing happens when clicking the phone number link. 

After going over Zoom's developer documentation, I've tried various forms of the URI scheme. Only one I could get to directly dial is "zoomphonecall://+1234567890? ", in which case it of course only dialed 1234567890. Not very helpful.

If anyone has any additional information, I would appreciate it. 

We are experiencing some inconsistencies with text messages going through on the desktop. The user will not be notified that the message did not go through. It simply will not send and will leave the recipient not responded to. Has anyone else had this issue?  

Hello,  

I hope I selected the correct location and topic.  

I'm trying to set up my new employee to use the business zoom phone for inbound and outbound calls so they aren't using their own phone number.  I'm not planning on giving them their own phone number I'd just like them to use my business number.  I hope I can explain this correctly but here are my thoughts and what I'm looking for, if somebody could give me assistance on guidance. 

1. I guessing I'll need to purchase an alternate license for them because they'll require their own extension and the ability to log in via their own account/email.  I'm not trying to give them a new number just the ability to log in and use our business line.  I somebody could confirm this is what I need to do.  
2. I would like them to have their own extension so when a client calls for them specifically it's not ringing to everybody.  Is using the auto reception the correct idea/method or is this even a possibility. 

Thank you for any assistance. 

Alex