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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Antarctica

I'm wanting to do a daily check in via satellite phone with someone in Antarctica. He has no wifi - it will be phone-in only. Will it work? And which country number do I have him call into?

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Resolved! List of dial in numbers for the US

Where do I find the list of dial in numbers for the US for the Basic Plan?

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Having issues with people hearing me while using desktop app with jabra headset

Hopefully someone can help! I'm making calls with Zoom and my headset, and people continue to tell me that I'm breaking up very badly. I can hear them just fine. Another related issue is when I'm making calls with zoom on the computer, rings sound mu... Show more

Hopefully someone can help! 

 

I'm making calls with Zoom and my headset, and people continue to tell me that I'm breaking up very badly.  I can hear them just fine.  Another related issue is when I'm making calls with zoom on the computer, rings sound muffled or not at all.  When someone picks up, then I can hear them.  I also don't hear a beep when calling someone's voicemail.  It's just silence, and I have to assume that the beep already happened.  

 

I bought a new computer(Asus vivobook I9 if that matters).  I downloaded zoom, and have been making calls with Zoom and my Jabra evolve 2 75 headset.  The headset is connected to the computer via usb c dongle.  I've used the same headset with my previous computer without issue.  I don't think the headset is the issue, as I've made calls using Zoom on my phone with the headset, and no issues.  I've tried using my headset with my old computer, and no issues.  

 

Is there a setting in Zoom or my computer that I'm missing?  I'm tired of hearing that people can't hear me.  

 

Please help!


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Audiocodes MP-202

I have a basic phone system for my office. I use Audiocodes MP-202 as my ATA. Will this model work and be supported by Zoom if I sign up for Zoom Phone service?

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Resolved! Multiple phone numbers separate ringtones

I have a user that has two separate direct dial numbers.   Is it possible to have different ringtones depending on what number the outside caller uses?   

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Yealink Expansion Module

We have yealink set up at our receptionist desk with the expansion module attached. We have all extensions all set up and they have been working great! Our phones are T43U's. My question is how can we see if when someone is on the line when we try to... Show more

We have yealink set up at our receptionist desk with the expansion module attached. We have all extensions all set up and they have been working great! Our phones are T43U's. My question is how can we see if when someone is on the line when we try to transfer to their extension? (so have the line lit up when that extension is in use)


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Manage Cloud Contacts / Google Contacts

We recently added Zoom Phone to our account. Searching for a name this morning in the desktop client (I was searching for specific Team Chat message that mentioned a person's name), I noticed that thousands of contacts from Google Contacts are now sh... Show more

We recently added Zoom Phone to our account. Searching for a name this morning in the desktop client (I was searching for specific Team Chat message that mentioned a person's name), I noticed that thousands of contacts from Google Contacts are now showing as Cloud Contacts in Zoom.

 

It's possible these were there before adding Zoom Phone, but I don't ever recall seeing them before.

How do I manage this connection? I do not want my Google Contacts to be in Zoom.


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Softphone calls to my Android phone always connect audio to my watch

When I answer an incoming call on my Android Softphone, the call always switches to my watch.I have to click on Bluetooth and change from my watch to 'Handset'.How can I remove my watch from the list of Bluetooth audio devices for Zoom? Zoom V 5.17.7... Show more

When I answer an incoming call on my Android Softphone, the call always switches to my watch.

I have to click on Bluetooth and change from my watch to 'Handset'.

How can I remove my watch from the list of Bluetooth audio devices for Zoom?

 

Zoom V 5.17.7 (19440)

Android Galaxy S10e: V 12

Ticwatch Pro 3 Ultra P628 - Wear OS 2.45 


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Where do I enter my Cell number to have my phone ring?

Upon completion of setting up my new Zoom Phone number online and on my mobile app- it appears I can make calls and texts no problem. My inbound calls, however, do not ring to my cell phone. Call forwarding is off, my cell phone volume is loud, and I... Show more

Upon completion of setting up my new Zoom Phone number online and on my mobile app- it appears I can make calls and texts no problem. My inbound calls, however, do not ring to my cell phone. Call forwarding is off, my cell phone volume is loud, and I have the correct time zone.

 

Did I miss where I'm supposed to enter in my actual cell phone somewhere in set up? Why won't it ring to my phone so I know I'm getting a call? I have 1 Zoom Phone number license for the $15/mo. 


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Zoom phone app locks up on incoming calls. Unable to swipe to answer using my iPhone 13

Incoming calls to the Zoom app on my iPhone sometimes lock up when I try to answer them. Sometimes it works fine, but other times I am unable to answer them. When I try to slide the answer button over, it just does not react. Its frozen and I cant ac... Show more

Incoming calls to the Zoom app on my iPhone sometimes lock up when I try to answer them. Sometimes it works fine, but other times I am unable to answer them.  

 

When I try to slide the answer button over, it just does not react. Its frozen and I cant access the call. The phone continues to ring as if I ignored it. This is happening in and out of the office on network and wi-fi as well.

 

I am a delegate for another user in our enterprise system. This is not a call que or any other complex application.

Hopefully someone can assist, thanks.


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