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The current notification says "The call is being recorded, if you do not wish to be recorded please hang up now". I've created a custom audio file in the asset library notifying the caller the call is being recorded. How do I get that custom response to play at the beginning of a in-coming call vs. the zoom notification?
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I've just gotten a new google chrome book. I can see my Zoom Phone App icon on my phone application, but not on my desktop (where I need to use it)! Anyone able to help?
Hey Team,
I am trying to port my mobile numbers from Zoom to Twillio and keep getting denied.
We have attempted to port the numbers twice now and I can't work out why it is being denied.
We are definitely using the right numbers and Zoom tells me it should be able to be ported yet no one else can give me any other answers and my tickets that were created for the matters still haven't assisted.
The response we are receiving for the reason it has been denied is:
We regret to inform you that this port was rejected by the carrier due to the numbers not being issued with them, i.e not active, cancelled, or reserved.
The numbers are definitely active as I am still using them now and there isn't any outstanding debts that need to be paid.
Every time I reach out to Zoom via chat I have a good 30-60 mins wasted before they then create another ticket for me as I can't speak to a supervisor.
I followed the steps they suggested with taking note of the names, account details etc.
Has anyone ported bumbers from Zoom to Twillio and can give me some advice?
Thanks,
Clayton
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Hi. Recently I currently cannot receive external calls to my Direct number in Zoom, but I can call out. Is the system down?
We have Zoom Phone Basic. Callers are able to leave a message at our number (just tried it myself), but neither the call nor the message appear in the appropriate tabs in the Phone section of the web portal. What am I doing wrong?
Hi, My porting order was completed today and I want to use it with my Zoom Workplace app. I have been in the administrator settings, but I cannot assign it to myself or any other extension. I have 2 licenses, but only one phone number available, which is one that the system generated. So I have two users, but only one phone. What am I doing wrong here? I tried searching and the chat agent, but I am getting nowhere and my company is not receiving calls!
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I just completed a recorded Zoom Phone call, and while I can play back the recording, I don't see a way to download the recording. The help articles seem to suggest that I should have that ability. This shows what my options are for the recording: https://www.icloud.com/iclouddrive/005Y3q_RTojM9mURC-zggyLNg#Screenshot_2024-10-30_at_3.22.
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sorry we are unable to complete your call at this time zoom please try again later
Hello, We have an issue with Zoom phone on our Wi-Fi network and are looking for suggestions. The problem seems to be related specifically to Zoom Phone (as in, there are no reported issues during a Zoom meeting, or any other non-Zoom related network processes) This is an issue we have been able to recreate several times on Wi-Fi (issue does not occur when connected by ethernet) . Here is what happens. If a user is on our wifi network We've been recommending users plug into the network but thats not always viable. Also this only seems to happen on our wifi (not when a user goes home or off campus). Anyone see something like this before? Any ideas welcome! Thanks
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We have a location in a different state that is having sound quality issues. I'm new to the IP phone arena. We have the same phones here only we have bout 80 phones where the problem city only has 3 phones. Not sure where to begin looking?
