Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Auto Receptionist Admin Permission Issue

I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ab... Show more
I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ability of that user to delete or add a phone number to the AR. We don't want to let the user change phone numbers. Is there anyway to restrict the AR Admin role to not allow number management?  Call queues seem to have that ability with the 'Manage Basic Information' selection on a CQ Admin role.

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Zoom phone set up for just one line and two employees

I feel like I am about to lose my mind! I am with a very small nonprofit, just two employees. We were with Grasshopper for the past 5 years and I loved it, but the boss wants to save money. So we ported the number and purchased one license and a mete... Show more

I feel like I am about to lose my mind! I am with a very small nonprofit, just two employees. We were with Grasshopper for the past 5 years and I loved it, but the boss wants to save money. So we ported the number and purchased one license and a metered plan. I just need to figure out how to receive calls on the mobile app and absolutely cannot figure it out. I feel like every video is targeted at larger organizations with multiple lines. I have spent the past three days searching forums and YouTube videos and I cannot seem to find out how to get the phone number to ring! I can at least make outgoing calls and receive voicemail, but I cannot receive incoming calls yet. Please help if you can!


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Phone System

We currently have main auto receptionists and IVR routing our calls.  We would like to live answer calls?  Live answer meaning go to a intake coordinator to answer phone calls.  Does anyone know how to set this up?  Thank you.  

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Any Good Training Materials on Zoom Phone ? admin, architecture etc... Thanks

Any Good Training Materials on Zoom Phone or Zoom Contact Center? admin, architecture etc... Thanks

from other website

 

Thanks

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Outgoing call

While calling we are facing a voice note that "Sorry  your requested service is not available in your calling plan|" Although we have purchased US Canada Unlimited

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Resolved! SMS text option

Hello, I just purchased my Phone plan, restarted the application but I don't see the SMS option when I select the ph

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Can't send SMS but can receive them

Hello! I previously had the ability to respond to SMS messages on my mobile and desktop app. Now I can receive message but receive this error message when I attempt to respond. "Registration required. Your message cannot be sent as you do not have a ... Show more

Hello! 

I previously had the ability to respond to SMS messages on my mobile and desktop app. Now I can receive message but receive this error message when I attempt to respond. 

 

"Registration required. Your message cannot be sent as you do not have a valid 10 DLC Brand or Campaign created. Please contact your administrator to resolve this issue." 

 

When I reached out to them they said that it should be working and they didn't have a solution. Has anyone else figured out how to resolve this issue? 


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I am unable to send SMS

I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message,... Show more

I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message, I receive an error notification, preventing the message from being sent.

As this feature is crucial for my business communication needs, I kindly request your assistance in resolving this issue promptly. Please help me and provide guidance on how to rectify the problem so that I can continue utilizing the full capabilities of the premium Zoom service. I pay USD 17 every month.


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SMS templates usage

I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS... Show more

I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS templates in the portal, but can't figure out how to use them when actually texting. We've tried the iOS app, the MacOS app, and the web app. Is there a setting I need to set elsewhere to allow my users to use these templates? 


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Resolved! Zoom is Not Allowing Voicemails.

Zoom phone is setup for voicemail, but no voicemails are happening. Its disconnecting, saying you couldn't be connected after ringing. This is happening on all phones on our account. In other words when anyone calls our Zoom numbers, they cannot leav... Show more

Zoom phone is setup for voicemail, but no voicemails are happening. Its disconnecting, saying you couldn't be connected after ringing. This is happening on all phones on our account. 

 

In other words when anyone calls our Zoom numbers, they cannot leave a voicemail. This is across our entire account. I've shared my personal settings below. 

 

SpaceMan365_0-1711495694079.png

 


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