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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I just completed a recorded Zoom Phone call, and while I can play back the recording, I don't see a way to download the recording. The help articles seem to suggest that I should have that ability. This shows what my options are for the recording: https://www.icloud.com/iclouddrive/005Y3q_RTojM9mURC-zggyLNg#Screenshot_2024-10-30_at_3.22.
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sorry we are unable to complete your call at this time zoom please try again later
Hello, We have an issue with Zoom phone on our Wi-Fi network and are looking for suggestions. The problem seems to be related specifically to Zoom Phone (as in, there are no reported issues during a Zoom meeting, or any other non-Zoom related network processes) This is an issue we have been able to recreate several times on Wi-Fi (issue does not occur when connected by ethernet) . Here is what happens. If a user is on our wifi network We've been recommending users plug into the network but thats not always viable. Also this only seems to happen on our wifi (not when a user goes home or off campus). Anyone see something like this before? Any ideas welcome! Thanks
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We have a location in a different state that is having sound quality issues. I'm new to the IP phone arena. We have the same phones here only we have bout 80 phones where the problem city only has 3 phones. Not sure where to begin looking?
I am wholly unimpressed with this so far. I ported a number in and received a confirmation email today, but could not get it to work. I can at least call out now, but it WILL NOT RING for incoming calls. Goes straight to voicemail...which I left a test message on, but it shows up NOWHERE. I also setup custom voicemail and that's not working either. On top of it, I tried to get support, and when I put in my meeting ID and pin, it tells me I'm not eligible to speak to someone! NOT HAPPY AT ALL
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the zoom app. when i listen to a voicemail it keeps staying on same volume (almost the highest) i can not turn it down. if i do lower the volume on mobile, it goes back up to the same volume when i listen to a new voicemail.
any idea?
Hi there, A couple of my contact centre agents have reported that their status changes automatically from Ready to Not Ready several times a day. They work in separate locations and one is a hybrid worker who says the issue occurs when in the office on the corporate network and when at home on their own internet. Has anyone experienced this behaviour with Zoom Contact Centre? Many thanks, Matt.
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Would love to see an option to schedule opting in or out of a call queue. I already use business hours, which is great! But I normally work in my office in the mornings and I'm out in the field in the afternoon. I don't want to receive calls from the queue while I'm out in the field, but still need to receive calls to my extension. Currently I'm switching it manually, but I often forget to opt in or out, potentially missing calls.
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