We have AudioCodes C450HD phones provisioned on Zoom.

There is a hard TRANSFER button on the phone which when pressed acts like a BLIND TRANSFER. This is rather repetitious as there is a "BXFER" button menu choice on the screen. If the user wants "CONSULTATION TRANSFER" (which is what the TRANSFER button was on their old phone system) the user needs to pick CALL MENU and then CONSULATION TRANSFER (where the person doing the transfer can talk to the recipient before hanging up and transferring the call.)
How can i either change the behavior of this button or the choice on the screen?

We have Audiocodes C450HD phones working with Zoom. We have a published main number set up as the main for the company, and we want all calls to go outbound with this number for Caller ID.  All the settings are correct in the Zoom Admin section. If we make calls from the phone instrument, it always shows the caller ID of that instrument's direct dial number, not the caller ID of the main company number.
If the same user/extension calls using their computer App based soft phone, the main company number caller ID option is chosen and can be changed. This gives the desired effect: the user calls as the main company number.
Why doesn't the physical telephone instrument act the same way as the soft phone: by default dial with the caller ID of the main number? Is there a setting missed somewhere?

Scenario:

Users have Yealink T54W deskphones, as well as the Zoom Workplace desktop app (with call control enabled) and in some cases have the Zoom mobile app.  Do Not Disturb sync is enabled.

If you push the DND button on the Yealink phone: your Zoom status is set to Do Not Disturb for 24 hours.  Incoming calls do not ring your desk phone, desktop app or mobile app.  Caller hears 30 seconds of ringing before receiving the voicemail prompt.

If you set your status to Do Not Disturb via the Zoom Workplace desktop app: the Yealink phone also shows DND as well as the mobile app.  Incoming calls do not ring anywhere, but caller still hears 30 seconds of ringing before getting the voicemail prompt.

If you set your status to Do Not Disturb via the Zoom mobile app (Android): the Yealink phone and desktop apps also show the DND status.  Incoming calls do not ring anywhere, and caller is immediately sent to voicemail.

If you disable call control toggle from the Zoom Workplace app after setting status to Do Not Disturb: incoming calls go directly to voicemail

This seems like a flaw in the system, where Do Not Disturb set via the Android app results in immediately playing the voicemail greeting, but setting DND via the deskop app with call control enabled, or via the Yealink phone, does not result in the same immediate voicemail behavior.

Hi there,

does anyone knowhow to reach a human being in Zoom?

I am so tired of 'not' being able to get simple answers to questions that do not fit the irritating 'standard' answers the zoom interface offers.

I want to ask several questions about;

how may people can I work with online with my account

when does my current account run till

how can I find out about features when I cannot contact zoom for human questions 

how to bypass bots an ai and make asking questions simple

forgetting my password and account details

where is my account details

zoom seems to think we are all perfect humans who fit to standard questions. e do not and this obsession with ugly ai and bots is so drive towards people who have all types of it skills. I do not have these and the fact I struggle t understand sometimes is shameful on zoom.

There is no provision at all for people who struggle emotionally or simply are not that great with IT/online stuff

How to een contact a real human at zoom would be great.

if anyone is human reading this, thank you for doing so.

I hope someone - maybe even human zoom people - might even act on some of this comments

Thank you

Hi All, I just got SMS set up on my Zoom phone account and I am trying to use that number to set up a Venmo account for our non-profit. However, I am getting an error "To use Venmo, we need your mobile phone number"

Has anyone successfully set up Venmo using their Zoom phone number? Any tips on how to make that work? I have already managed a test SMS to the phone number, so I know the SMS is working

Our opening times are from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 6:00 p.m.

There is a one-hour lunch break from 12:00 p.m. to 1:00 p.m.

However, in zoom I can only record one continuous opening time per day.

Does anyone have an idea how to solve it?

Thank you, Michael

Zoom Support provided this solution to make Poly desk phones such as VVX and Edge series immediately dial without pressing Send button.  

WARNING -  MAKE SURE THAT EMERGENCY NUMBERS LIKE 911 in UNITED STATES ARE TESTED

Add the following sample Dial Plan into a Provisioning Template , then the users will not be required to press the “Send” key to initiate a call on the Poly phones:

• dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|**x.T|+x.T"
• dialplan.digitmap.timeout="3|3|3|3|3|3|3|3"

chatgpt explains:

please describe what this poly dial plan does - dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|**x.T|+x.T"
dialplan.digitmap.timeout="3|3|3|3|3|3|3|3"
ChatGPT said:
ChatGPT
The provided Poly (Polycom) dial plan defines a digit map that controls how phone numbers are dialed and matched. Here’s what each segment means:

Dial Plan Breakdown:
[2-9]11: Allows dialing of emergency and service numbers like 911.
0T: Allows dialing numbers starting with 0 followed by an unspecified length (e.g., operator or international).
011xxx.T: For dialing international numbers, starting with 011 followed by at least three digits, then any further sequence.
[0-1][2-9]xxxxxxxxx: Allows dialing of North American numbers, such as long-distance numbers starting with 0 or 1, followed by 10 digits.
[2-9]xxxxxxxxx: Allows dialing local numbers without area code prefixes.
[1-9]xxT: Allows three-digit numbers, e.g., internal extensions, followed by an optional timeout (T).
**x.T: Allows dialing feature codes that start with **, followed by any digits.
+x.T: Supports international dialing with numbers prefixed by +.
Timeout Configuration:
dialplan.digitmap.timeout="3|3|3|3|3|3|3|3": Specifies a timeout of 3 seconds for each segment of the digit map before the call is initiated.
In summary, this dial plan manages different types of calls—emergency, international, local, and feature codes—each with a timeout of 3 seconds. This configuration ensures flexibility in dialing, covering common phone numbers, emergency calls, feature dialing, and international access.

This is accomplished in the Admin Web Page, under Phone System Management , then Company Info > Account Settings > Desk Phone > Provision Template, see screen shot below:

 

 Once the Provisioning Template is created, you can Bind it to the Poly devices.

 

 

WARNING -  MAKE SURE THAT EMERGENCY NUMBERS LIKE 911 in UNITED STATES ARE TESTED

 

i suggest that you test this on one poly desk phone to be sure it works for you. in some cases, you will have to take into account the length of your extension numbers.  the sample dial plan handles three digit extensions, but this can be changed.

 

thanks,  eliot

 

 

 

I am trying to call a +1 number but receiving a message, "Sorry, we cannot complete call. Your service plan does not support calling to this destination"

Also, trying to call +61 and +33 number but receiving this message, "Sorry, we are unable to complete your call at this time. Please try again later”  

Any ideas?