Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
We have a location in a different state that is having sound quality issues. I'm new to the IP phone arena. We have the same phones here only we have bout 80 phones where the problem city only has 3 phones. Not sure where to begin looking?
I am wholly unimpressed with this so far. I ported a number in and received a confirmation email today, but could not get it to work. I can at least call out now, but it WILL NOT RING for incoming calls. Goes straight to voicemail...which I left a test message on, but it shows up NOWHERE. I also setup custom voicemail and that's not working either. On top of it, I tried to get support, and when I put in my meeting ID and pin, it tells me I'm not eligible to speak to someone! NOT HAPPY AT ALL
Show less
the zoom app. when i listen to a voicemail it keeps staying on same volume (almost the highest) i can not turn it down. if i do lower the volume on mobile, it goes back up to the same volume when i listen to a new voicemail.
any idea?
Hi there, A couple of my contact centre agents have reported that their status changes automatically from Ready to Not Ready several times a day. They work in separate locations and one is a hybrid worker who says the issue occurs when in the office on the corporate network and when at home on their own internet. Has anyone experienced this behaviour with Zoom Contact Centre? Many thanks, Matt.
Show less
Would love to see an option to schedule opting in or out of a call queue. I already use business hours, which is great! But I normally work in my office in the mornings and I'm out in the field in the afternoon. I don't want to receive calls from the queue while I'm out in the field, but still need to receive calls to my extension. Currently I'm switching it manually, but I often forget to opt in or out, potentially missing calls.
Show less
Hi,
I'm an IT tech at a small firm. We are using Zoom phone with Poly CCX 600s. Our CEO used to be able to Intercom his assistant and she would receive a short notification before being able to accept the call. The assistant had a older style headset that would plug into the back of the headset RJ9 port on the Poly phone, but we got a new headset and the Intercom works differently.
The new headset is a Yealink WH64 Wireless Headset. It plugs a micro usb into the phones usb A port and works great except for the intercom function. When the CEO starts an intercom, the assistant's phone will receive no notification and will automatically answer the call. The call is also automatically muted so the assistant is not coming through at all.
Ive tried a Yealink EHS35 micro to rj9 cable and the headset does not detect the desk phone at all, no audio between them even after making sure the phone sends it to the headset.
Any advice or setting I can alter to have at least an auditory notification come through before auto accepting the intercom call.
Thanks in advance!
Show less
Hello, I have a user who has marked all notifications in the Activity Center as read (both individually as well as using the triple dots and marking all as read), but each day her notifications come back as unread. I believe that they are reappearing after each time the application is reloaded. This is in the Zoom Phone System section because this only seems to be happening with Zoom phone notifications specifically, Voicemail, missed calls, etc. I don't see any real settings we can change regarding the Activity Center Notifications besides allowing specific notifications into that area. We want these notifications to appear so the user will know that they have calls to return or voicemails to listen to, but how do we prevent the activity from returning after it has been marked as read? I have talked with this user and they have just updated to the latest version of the Zoom Workplace Client (6.2.3). She had marked all of the notifications as read, then updated and the notifications returned after the application restarted. I appreciate any help you guys can give me! Thanks!
Show less
