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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Ported Number

I recently ported a number from ATT to Zoom. After using Zoom we found we do not like it. I need to port my number back to my carrier because it is our business number and I have to keep it the same. Absolutely no one will talk to me on the phone bec... Show more

I recently ported a number from ATT to Zoom. After using Zoom we found we do not like it. I need to port my number back to my carrier because it is our business number and I have to keep it the same. Absolutely no one will talk to me on the phone because I don't pay for a live agent with my plan???????? Which is the dumbest thing I have ever heard. I had several more things to troubleshoot with them after submitting a ticket and I have yet to get a call from anyone. So if anyone can tell me if it is possible to port my same number back to ATT and how to start this process. TIA


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reply-icon Latest Reply - 

Separate Call Queues for Known and New Contacts

I have a database of contacts in Accelo, which syncs with Google.I'd like to sync those contacts to Zoom, and setup separate call queues based upon whether or not the caller is a known contact (i.e., the caller ID appears in our system) or the contac... Show more

I have a database of contacts in Accelo, which syncs with Google.

I'd like to sync those contacts to Zoom, and setup separate call queues based upon whether or not the caller is a known contact (i.e., the caller ID appears in our system) or the contact is unknown (i.e., isn't in the system).

 

I realize this may be a custom integration, but is this technically possible?


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reply-icon Latest Reply - 

Multiple Meetings at the same time

Is there any Zoom plan that allows one user to schedule multiple meetings at the same? I work with recruiting and we constantly have more than two Zoom meetings set up, we have an enterprise account and yet Zoom always asks to end one meeting. The cu... Show more

Is there any Zoom plan that allows one user to schedule multiple meetings at the same? 

I work with recruiting and we constantly have more than two Zoom meetings set up, we have an enterprise account and yet Zoom always asks to end one meeting. The current cap is 2.

Is there any upgrade to the plan that would allow multiple meetings at the same time? 

It's been a hastle for us and we're inclined to use rival platforms due to this limitation. 


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reply-icon Latest Reply - 

Hearing the phone ring while not using the head phones?

Hi everyone, We cannot hear our zoom phone ringing as it only rings in the head set. Does anyone know when I am not wearing the headphones how can we hear the phone ring? Unless i am looking at the computer I am not aware of a call. I have unplugged ... Show more

Hi everyone,

 

We cannot hear our zoom phone ringing as it only rings in the head set. Does anyone know when I am not wearing the headphones how can we hear the phone ring? Unless i am looking at the computer I am not aware of a call. I have unplugged and rely on the the blue tooth but it still doesn't ring outside of the head set. Any ideas on how to fix this.


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reply-icon Latest Reply - 

Transcription Processing Times Delayed by Hours

Title says it all, the recordings are available, but taking 2-4 hours to transcribe. In the meantime, they say '"The recording transcript is processing, please check back later."Since using Zoom Phone for a year, transcription processing has been clo... Show more

Title says it all, the recordings are available, but taking 2-4 hours to transcribe. In the meantime, they say '

"The recording transcript is processing, please check back later."

Since using Zoom Phone for a year, transcription processing has been close to real-time.


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User license information using the API

I am building a system to get all the Users and their Licenses from our Zoom account.I cannot seem to find anyway of accessing which license a user account has through the API. I know I can get the calling plan used on Zoom phone, but I cannot find a... Show more

I am building a system to get all the Users and their Licenses from our Zoom account.

I cannot seem to find anyway of accessing which license a user account has through the API.

 

I know I can get the calling plan used on Zoom phone, but I cannot find any other license specific information within the API.


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Resolved! Need to get 2FA codes from 3rd parties ASAP

I recently ported my T-mobile number over to Zoom and thought that the advertised "SMS" capability would at least enable me to continue to get 2FA codes via SMS, but I'm unable to get anything from anybody (human or robot) at this time. After a bunch... Show more

I recently ported my T-mobile number over to Zoom and thought that the advertised "SMS" capability would at least enable me to continue to get 2FA codes via SMS, but I'm unable to get anything from anybody (human or robot) at this time. After a bunch of digging I found conflicting threads about needing a "direct" number that is not the "main company" number and having to go through the horribly slow and convoluted process of 10DLC.  My number is assigned to just me and is not assigned to any other pool, main line, or group. The only thing I haven't done to troubleshoot is the 10DLC campaign setup process. 

 

I would like Zoom to confirm that you can't receive SMS messages unless the 10DLC process has been completed and if true, explain why users must go through this process to receive SMSs. 10DLC makes sense for outbound messages but I'm really shocked and disappointed if this is true for inbound messages as well.

 

P.S. The solution of doing a "call" for 2FA codes is a non-option as half of my third party service providers don't offer call out.


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reply-icon Latest Reply - 

Resolved! Call queue outbound calls are not recorded

When a member of a call queue makes an outbound call is not automatically recorded even though it is enabled in call queue Policy Setiings.Basically, we need all calls towards external numbers to be recorded, but when the user makes internal calls no... Show more

When a member of a call queue makes an outbound call is not automatically recorded even though it is enabled in call queue Policy Setiings.

Basically, we need all calls towards external numbers to be recorded, but when the user makes internal calls not to be recorded

 

thanks,


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reply-icon Latest Reply - 

Desk to Desk calling with a premise peered SBC and another Telephony platform

Hi there, wondering if anyone has managed to setup this calling method. I have a peered an SBC using BYOC/PI can call inbound to a Zoom users phone number when routing from the SBC.I can not call inbound to a Zoom users extension number, I was hoping... Show more

Hi there, wondering if anyone has managed to setup this calling method.

 

I have a peered an SBC using BYOC/P

I can call inbound to a Zoom users phone number when routing from the SBC.

I can not call inbound to a Zoom users extension number, I was hoping since the peering is configured on that account the calling to a Zoom users extension in the same account may also work. This would allow calling from another telephony platform connected to the same SBC without all Zoom users requiring a full number.

Has anyone managed to get this call type working?


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reply-icon Latest Reply - 

SMS function in the UK Jan 2023

Hi,

Please could somebody confirm if SMS is available via Zoom in the UK as of yet? And if not, an ETA?

Thanks

reply-icon Latest Reply - 

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