Hi All, I just got SMS set up on my Zoom phone account and I am trying to use that number to set up a Venmo account for our non-profit. However, I am getting an error "To use Venmo, we need your mobile phone number"

Has anyone successfully set up Venmo using their Zoom phone number? Any tips on how to make that work? I have already managed a test SMS to the phone number, so I know the SMS is working

Our opening times are from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 6:00 p.m.

There is a one-hour lunch break from 12:00 p.m. to 1:00 p.m.

However, in zoom I can only record one continuous opening time per day.

Does anyone have an idea how to solve it?

Thank you, Michael

Zoom Support provided this solution to make Poly desk phones such as VVX and Edge series immediately dial without pressing Send button.  

WARNING -  MAKE SURE THAT EMERGENCY NUMBERS LIKE 911 in UNITED STATES ARE TESTED

Add the following sample Dial Plan into a Provisioning Template , then the users will not be required to press the “Send” key to initiate a call on the Poly phones:

• dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|**x.T|+x.T"
• dialplan.digitmap.timeout="3|3|3|3|3|3|3|3"

chatgpt explains:

please describe what this poly dial plan does - dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|**x.T|+x.T"
dialplan.digitmap.timeout="3|3|3|3|3|3|3|3"
ChatGPT said:
ChatGPT
The provided Poly (Polycom) dial plan defines a digit map that controls how phone numbers are dialed and matched. Here’s what each segment means:

Dial Plan Breakdown:
[2-9]11: Allows dialing of emergency and service numbers like 911.
0T: Allows dialing numbers starting with 0 followed by an unspecified length (e.g., operator or international).
011xxx.T: For dialing international numbers, starting with 011 followed by at least three digits, then any further sequence.
[0-1][2-9]xxxxxxxxx: Allows dialing of North American numbers, such as long-distance numbers starting with 0 or 1, followed by 10 digits.
[2-9]xxxxxxxxx: Allows dialing local numbers without area code prefixes.
[1-9]xxT: Allows three-digit numbers, e.g., internal extensions, followed by an optional timeout (T).
**x.T: Allows dialing feature codes that start with **, followed by any digits.
+x.T: Supports international dialing with numbers prefixed by +.
Timeout Configuration:
dialplan.digitmap.timeout="3|3|3|3|3|3|3|3": Specifies a timeout of 3 seconds for each segment of the digit map before the call is initiated.
In summary, this dial plan manages different types of calls—emergency, international, local, and feature codes—each with a timeout of 3 seconds. This configuration ensures flexibility in dialing, covering common phone numbers, emergency calls, feature dialing, and international access.

This is accomplished in the Admin Web Page, under Phone System Management , then Company Info > Account Settings > Desk Phone > Provision Template, see screen shot below:

 

 Once the Provisioning Template is created, you can Bind it to the Poly devices.

 

 

WARNING -  MAKE SURE THAT EMERGENCY NUMBERS LIKE 911 in UNITED STATES ARE TESTED

 

i suggest that you test this on one poly desk phone to be sure it works for you. in some cases, you will have to take into account the length of your extension numbers.  the sample dial plan handles three digit extensions, but this can be changed.

 

thanks,  eliot

 

 

 

I am trying to call a +1 number but receiving a message, "Sorry, we cannot complete call. Your service plan does not support calling to this destination"

Also, trying to call +61 and +33 number but receiving this message, "Sorry, we are unable to complete your call at this time. Please try again later”  

Any ideas?

Hey Team,

I am trying to port my mobile numbers from Zoom to Twillio and keep getting denied. 

We have attempted to port the numbers twice now and I can't work out why it is being denied.

We are definitely using the right numbers and Zoom tells me it should be able to be ported yet no one else can give me any other answers and my tickets that were created for the matters still haven't assisted.

The response we are receiving for the reason it has been denied is:
We regret to inform you that this port was rejected by the carrier due to the numbers not being issued with them, i.e not active, cancelled, or reserved.

The numbers are definitely active as I am still using them now and there isn't any outstanding debts that need to be paid. 

Every time I reach out to Zoom via chat I have a good 30-60 mins wasted before they then create another ticket for me as I can't speak to a supervisor. 

I followed the steps they suggested with taking note of the names, account details etc.

Has anyone ported bumbers from Zoom to Twillio and can give me some advice?

Thanks, 

Clayton