I need to make some calls to get my new phone ironically after my one and only took a bath yesterday. I was hoping to get a temporary set up with zoom phone but how logical is this and will it work because I can't verify my current number with my fried phone. Thank you for any help!

Hi Community,

Can anyone tell me whether anyone at Zoom is capable of consolidating my existing Workplace Pro and Phone Unlimited US & Canada subscriptions into a single Pro Plus subscription?

It has taken the combined efforts of Zoom's Billing, Sales, and Technical Support teams eighteen days, three tickets, and 4 phone calls and counting to essentially tell me:

"Well, you can do this yourself if you want. Since you can't subscribe to Pro Plus yourself while you have existing subscriptions, all you have to do is fully cancel all your plans, wait almost a month for them to fully expire, subscribe to Pro Plus at that point, and then immediately file a support case with Technical Support to see if they can maybe get your phone numbers back, since you will immediately lose them once your plans fully expire. There's no guarantee you'll be able to get them back anyway, even with Technical Support's help. But you should talk to Technical Support/Sales/Billing anyway, since Technical Support/Sales/Billing is the wrong team for this. We don't actually care, bye."

Everyone at Zoom across these three teams so far has ignored my actual request, which is to simply switch my plans and port my numbers over to Pro Plus for me, since I'm obviously not going to risk my numbers by doing it myself - that's asinine. If Zoom is actually incapable of doing this, no one has had the courtesy to actually tell me it's not possible. Instead, I keep getting referred to other teams in a circle.

One rep made up a "reference number" that she didn't actually create. (No other reps have been able to find it). Another rep promised me a call from "Harold", an "account exective" who never called, and who probably doesn't exist. Why all the lying?

I had heard horror-movie stories about Zoom, but I had to had to experience it for myself before I realized it was anywhere near this bad. Is everything OK over there?

(At least this hasn't been consequence-free for Zoom. I know I'm too small a fish for Zoom to care, but I informed my first client about this experience, and it convinced them not to move over to Zoom Phone themselves - that's two seats and two numbers they'll never see. I'll be warning the rest of my clients away if I still don't have an answer in a month's time, which is way too generous).

What an embarrassment.

Hi Zoom Community 👋

Zoom has announced updates to IP subnet ranges and network configurations for various services. New and updated IPv4 ranges have been added for Zoom Phone and Zoom Contact Center, with specific ranges for HTTP Call Widget requests in the Flow Editor. Additionally, one IP range (16.63.29.0/24) has been removed from Zoom Meeting and Cloud Room Connector services due to migration to larger contiguous ranges. Network administrators should update firewall and network rules to accommodate these changes. Zoom has also introduced new URLs for client certificate validation, which should be added to network configurations.

US01 outbound (NAT Gateway EIP): Jan 3 2025 5:00PM PST

This change will modify Zoom initial connections for ZP/ZCX from existing NAT gateway IP to BYOIP subnets. There is no expected impact or actions for Zoom customers. However, we wanted to notify you all of this change. Please be sure to follow our network firewall page to do network ACL in your edge devices for incoming traffic.

US01 inbound (NLB/NginxPlus EIP): Jan 10 2025 5:00PM PST

This change will modify incoming traffic to Zoom connections for ZP/ZCX for Network load balancer and Nginx Plus IP. There is no expected impact or actions for Zoom customers. Follow our network firewall page to do network ACL in your edge devices for outgoing traffic.

Please check out the following related status posts to learn more:

Oct 31, 2024: https://status.zoom.us/incidents/9f4msn4t4k57

Dec 02, 2024: https://status.zoom.us/incidents/5nr22yfc2sb

Hi All - I have a small business we only 5 staff - 2 of which are remote. 

For the zoom phone system this is what we would like - 1 phone number for clients to call with extensions. This phone number will be primarily answered by one of our staff and then routed to the other used. Also we would like to be able to call out from this number and have multiple lines so more then one of our team can call out at once. 

Is this possible? Do I need to get every user their phone number or am I ok with just having one Main line number to do this?

Thanks!

Michael