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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! No audio when put on hold

I have a user that when he makes a call (internally or externally) he can't hear the call dialing. He also can't hear any music when he is put on hold. If he changes his audio device to use the internal speakers of the laptop the audio is fine. This ... Show more

I have a user that when he makes a call (internally or externally) he can't hear the call dialing. He also can't hear any music when he is put on hold. If he changes his audio device to use the internal speakers of the laptop the audio is fine. This is the second laptop this has happened too. To clarify there is no issue when speaking to the end user. Both sides can be heard clearly. It is only when he is put on hold he does not hear audio.

 

We have tried a different laptop. Different Headsets using different connection methods. Type C, USB2 and bluetooth. All give the same issue.

 

Im hoping someone else has come accross this issue and may be able to help 🙂


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Resolved! You don't have a direct number. You cannot start a new conversation

Having a rough time with the transition to Zoom phone. A big part of my business need is SMS. I don't need to mass message, but did the 10DLC process anyway. When I attempt to send SMS, I get the message "You don't have a direct number. You cannot st... Show more

Having a rough time with the transition to Zoom phone.  A big part of my business need is SMS.  I don't need to mass message, but did the 10DLC process anyway.  When I attempt to send SMS, I get the message "You don't have a direct number. You cannot start a new conversation".  I have had a ticket open a couple of days on this, and no response.  I am sure I have a few upset customers.  SMS is enabled, and that made the sms tab appear, but still no luck.  

 

Any help would be greatly appreciated.


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Audio failure during zoom calling on cell phone

We've had a recurring issue over the past year of using zoom where call audio is lost when we make calls or receive calls from the zoom app on our cell phones with another zoom team member on a PC. The call is not dropped however we can't hear anythi... Show more

We've had a recurring issue over the past year of using zoom where call audio is lost when we make calls or receive calls from the zoom app on our cell phones with another zoom team member on a PC.  The call is not dropped however we can't hear anything for long periods of time.  Audio does come back after a long period and then it will continue to happen.  This happens every time and we cannot complete the call without using our personal cell phone to complete a call instead.  This issue does not occur when we use zoom from PC to PC or when using the zoom app via cell to call an external phone number.  Wondering if anyone else experiences this issue and how this may be resolved.  


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Can a Web User call my Zoom Phone via the Web?

I'm running a Radio Talkback Program using Zoom Phone.I'd like to make it so that I can send a web link to anyone - or have a shortcut on a web page, that allows a web user to simply click and have it call my Zoom Phone via the web - having installed... Show more

I'm running a Radio Talkback Program using Zoom Phone.


I'd like to make it so that I can send a web link to anyone - or have a shortcut on a web page, that allows a web user to simply click and have it call my Zoom Phone via the web - having installed no apps.

Possible?

Cheers, Jas


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Inquiry About Accessing Zoom Phone Call Transcriptions

Dear Zoom Support Team,I hope this message finds you well.I am reaching out to seek guidance on how to access transcriptions for Zoom Phone call recordings. Specifically, I would like to know:Where can I locate the transcriptions for Zoom Phone call ... Show more

Dear Zoom Support Team,

I hope this message finds you well.

I am reaching out to seek guidance on how to access transcriptions for Zoom Phone call recordings. Specifically, I would like to know:

  1. Where can I locate the transcriptions for Zoom Phone call recordings in the portal?
  2. Are there any specific settings or permissions required to enable and view these transcriptions?

Your assistance in providing step-by-step instructions or relevant documentation would be greatly appreciated.


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Phone numbers in Australia - Ownership

Hi


I am based in Australia and interested in the Zoom phone plans.

 

I understand Zoom will own the phone numbers but is ownership of the phone number transferrable if I decide to leave the Zoom plan?

 

Thanking you in advance

 

Joe

Stopping the zoom phone popup in Salesforce

Hi, When pressing a number to dial on salesforce, the zoom phone popup on the bottom left on the screen always opens, when I already have the zoom app open and are using this as my workflow instead. I'd like for the salesforce popup not to pop up eve... Show more

Hi, 

 

When pressing a number to dial on salesforce, the zoom phone popup on the bottom left on the screen always opens, when I already have the zoom app open and are using this as my workflow instead. I'd like for the salesforce popup not to pop up every time I dial as it covers vital information on my salesforce contact/account.

 

Using a MacAir / Zoom Workplace most recent update Version: 6.2.6 (41824)

 

 


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Voicemails not deleting from Poly E550

We have a user who answers calls for her own extension and a call queue. She has her desktop app and a Poly E550 phone. When she deletes the voicemail using the portal, it remains on the phone. We have deleted all of her messages using the portal, bu... Show more

We have a user who answers calls for her own extension and a call queue. She has her desktop app and a Poly E550 phone. When she deletes the voicemail using the portal, it remains on the phone. We have deleted all of her messages using the portal, but the phone screen still shows 189 messages, and she can still listen to them.


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Call Failed

Recently, my zoom phone will not make outbound calls. I keep getting 'call failed' in red letters when I dial out. I am calling from my desktop. 

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New user is not getting zoom phone activation invitation

We are trying to set up a new user.  The invitation to activate their account is being sent to their email but they are not receiving it.  It is not going to spam folder.  We have tried sending it several times to no avail. 

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