Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

User invite email not arriving - user stuck in pending

Hi, I'm trying to get actual help because the only support apparently available to me is the chatbot, and this community. We have Basic Zoom licences but we are paying for Zoom Webinar and Zoom Phones. I've invited a new user to be able to use Zoom P... Show more

Hi, I'm trying to get actual help because the only support apparently available to me is the chatbot, and this community.

 

We have Basic Zoom licences but we are paying for Zoom Webinar and Zoom Phones. I've invited a new user to be able to use Zoom Phone, but the invite email never arrives. I've pressed the resend email multiple times, and the user is stuck in Pending. I've deleted the invite, re-added the user and the invite never arrives. So now we are paying for a Zoom Phone licence for a user who can't even get into Zoom.

 

I've seen similar threads where the solution is to contact support. I'm not sure why support needs to get involved -Does resend invite not actually re-send?

 

How do we submit a ticket or contact support?

 

 


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Randomize Hold Music

Does anyone know a way we can randomize the hold music? Instead of having one hold music it can ran

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Resolved! Hotline Phone

Does Zoom offer a hotline feature for desk phones?  If someone picks up the handset it should automatically dial a preprogrammed number.

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Liking Office365 contact with Zoom apps in mobile

Is there any way to link Office365 contact details in mobile with Zoom app in mobile?Seems like zoom only can acess the contact only in the mobile , not Office 365.Cause sometime I need to arrange the meeting via mobile and need the email address det... Show more

Is there any way to link Office365 contact details in mobile with Zoom app in mobile?

Seems like zoom only can acess the contact only in the mobile , not Office 365.

Cause sometime I need to arrange the meeting via mobile and need the email address details from Office365 app.


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phone drops calls

why does users phone calls drop after 15 minutes 

How do you provision a Poly Rove 40 wireless phone?

The Poly Rove 40 is listed as a Zoom approved device but it is not listed in the Poly model drop down in Phones & Devices.  Do I need a base station to make this work?  How to I provision this device and assign a number?

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Resolved! With US & Canada Metered plan, can I receive US calls in Brazil without any fee?

Hi, I hope you are doing well.  Are you able to help me understand the pricing plan for the US & Canada Metered plan ($120/year)? I only need to receive calls from the United States, and I live in the United States.So I assume there are no additiona... Show more

Hi, I hope you are doing well. 🙂

 

Are you able to help me understand the pricing plan for the US & Canada Metered plan ($120/year)?

 

I only need to receive calls from the United States, and I live in the United States.

So I assume there are no additional fees to receive calls as long as I am in the United States. But how about when I travel outside US?

 

For example, if I am on vacation in Brazil and a client calls me from the US and I answer my Zoom Phone, is there any additional fee? 

 

Thank you in advance for clarifying this.

 

Cheers,

 

Bobby


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HOw do I go back to set up company phone number if i skipped that step?

Hello i just purchased zoom package for my business. How do I set up the company main line ? i skipped that step and now it wont take me back.

Incoming call on Zoom Phone ends Teams meeting

I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.... Show more

I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.

 

They stated they have never had this issue (nor have I seen this issue before today), and they stated that this is happening to around half of the workers (small business, around 10-15 employees). I'm personally unable to test this issue without the involvement of the customer as we don't use Zoom Phone, and we also would not like to inconvenience the customer at all.

 

The version of Zoom the customer is running is 5.16.10 (26186)

Would heavily appreciate if anyone has any knowledge on this issue that can be provided.


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Resolved! KB for Routing Rules and Number pattern.

Hi Team, Can someone share the KB for Routing Rules and Number pattern in zoom phone. I need to understand the routing rule, Number Pattern and meaning of Translation in this section. Can someone brief me and few scenarios as exact match or approxima... Show more

Hi Team, 

 

Can someone share the KB for Routing Rules and Number pattern in zoom phone. 

I need to understand the routing rule, Number Pattern and meaning of Translation in this section. 

 

Can someone brief me  and few scenarios as exact match or approximate match rule. 


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