Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Last chance for Zoomtopia 2025!

Don’t miss the ideas, tech, and voices shaping what’s next.

Register now
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Need to get 2FA codes from 3rd parties ASAP

I recently ported my T-mobile number over to Zoom and thought that the advertised "SMS" capability would at least enable me to continue to get 2FA codes via SMS, but I'm unable to get anything from anybody (human or robot) at this time. After a bunch... Show more

I recently ported my T-mobile number over to Zoom and thought that the advertised "SMS" capability would at least enable me to continue to get 2FA codes via SMS, but I'm unable to get anything from anybody (human or robot) at this time. After a bunch of digging I found conflicting threads about needing a "direct" number that is not the "main company" number and having to go through the horribly slow and convoluted process of 10DLC.  My number is assigned to just me and is not assigned to any other pool, main line, or group. The only thing I haven't done to troubleshoot is the 10DLC campaign setup process. 

 

I would like Zoom to confirm that you can't receive SMS messages unless the 10DLC process has been completed and if true, explain why users must go through this process to receive SMSs. 10DLC makes sense for outbound messages but I'm really shocked and disappointed if this is true for inbound messages as well.

 

P.S. The solution of doing a "call" for 2FA codes is a non-option as half of my third party service providers don't offer call out.


Show less

reply-icon Latest Reply - 

Resolved! Call queue outbound calls are not recorded

When a member of a call queue makes an outbound call is not automatically recorded even though it is enabled in call queue Policy Setiings.Basically, we need all calls towards external numbers to be recorded, but when the user makes internal calls no... Show more

When a member of a call queue makes an outbound call is not automatically recorded even though it is enabled in call queue Policy Setiings.

Basically, we need all calls towards external numbers to be recorded, but when the user makes internal calls not to be recorded

 

thanks,


Show less

reply-icon Latest Reply - 

Desk to Desk calling with a premise peered SBC and another Telephony platform

Hi there, wondering if anyone has managed to setup this calling method. I have a peered an SBC using BYOC/PI can call inbound to a Zoom users phone number when routing from the SBC.I can not call inbound to a Zoom users extension number, I was hoping... Show more

Hi there, wondering if anyone has managed to setup this calling method.

 

I have a peered an SBC using BYOC/P

I can call inbound to a Zoom users phone number when routing from the SBC.

I can not call inbound to a Zoom users extension number, I was hoping since the peering is configured on that account the calling to a Zoom users extension in the same account may also work. This would allow calling from another telephony platform connected to the same SBC without all Zoom users requiring a full number.

Has anyone managed to get this call type working?


Show less

reply-icon Latest Reply - 

SMS function in the UK Jan 2023

Hi,

Please could somebody confirm if SMS is available via Zoom in the UK as of yet? And if not, an ETA?

Thanks

reply-icon Latest Reply - 

Frequent Line:Unregistered error on Polycom phones

I have a Polycom vvx411 and a bunch of Polycom vvx250's that all provisioned just fine. The one issue I'm having is that on the vvx411, every 10 minutes or so (or less, just a guess) the phone will show a Line:Unregistered error for about a minute, a... Show more

I have a Polycom vvx411 and a bunch of Polycom vvx250's that all provisioned just fine. The one issue I'm having is that on the vvx411, every 10 minutes or so (or less, just a guess) the phone will show a Line:Unregistered error for about a minute, and I won't have a dial tone or phone service during that time. When I click the info button, I get a "Line Information" screen that says "Line 1: BikeShopAdmin (Not Registered)" and below it a server ending in .zoom.us that also says "(not registered 0)" and below that, a really long AOR number ending in zoom.us.

 

I'm actually having this issue with the vvx250's as well, where the dial tone/service is cutting out every ten minutes or so for a minute, but I don't think they're showing the "Line:Unregistered" error, but considering the symptoms are the same, I believe the root cause the be the same. If anyone has any ideas, I'm all ears!


Show less

reply-icon Latest Reply - 

Zoom virtual background on Android

I have been using an Android phone and trying to get a virtual background but every time I tried it comes up with a message saying "An error occurred".

reply-icon Latest Reply - 

Resolved! Contact Name is Not Showing Up on SMS

I've added the contacts I am trying to send SMS to to my Zoom account. However, when I start a conversation with them the title of the group message displays their phone numbers, and not the contact name. 

reply-icon Latest Reply - 

Polycom Desk Phones reporting Unregistered periodically...

We are using Zoom with a group of older Polycom desk phones. They work fine most of the time, but periodically all phones will report as Unregistered. I have check the firewall and Internet connection and there is no disruption in connectivity.I was ... Show more

We are using Zoom with a group of older Polycom desk phones. They work fine most of the time, but periodically all phones will report as Unregistered. I have check the firewall and Internet connection and there is no disruption in connectivity.

I was wondering if there a way to allow keep-alives from Zoom through my firewall without opening to many ports or IPs through.


Show less

reply-icon Latest Reply - 

Zoom Phone incoming calls disabling keyboard/typing

Hi, Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc. and then receive an incoming phone call, Zoom "steals" the keyboard and they have to cl... Show more

Hi, 

 

Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc.  and then receive an incoming phone call, Zoom "steals" the keyboard and they have to click back into their other application to continue to type. 

 

We tried turning off keyboard shortcuts user by user and testing some incoming calls but that had no effect - typing was still interrupted each time a call popped up on screen. Does anyone know if this is a setting that we can turn off? Or just a minor annoyance we have to deal with?

 

Thanks!

-Lauren

 


Show less

reply-icon Latest Reply - 

LOST ZOOM LICENSE AND PHONE NUMBERS

I have two zoom phone licenses and two phone numbers for two users. After leaving my office I have tried to make outbound calls but I can't even find a dial pad to dial the number. My contacts are saying I'm not answering inbound calls but here I did... Show more

I have two zoom phone licenses and two phone numbers for two users. After leaving my office I have tried to make outbound calls but I can't even find a dial pad to dial the number. My contacts are saying I'm not answering inbound calls but here I didn't even received a single missed call. Can anyone help me in this regard ?


Show less

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion