We are new users just trying to tweak our system to work the way we need it. Our current issue is when one of our people are on the line, it won't register an incoming phone call to that line, nor will it put the missed call in that line's history. There are times during the day when only one person is tending the phones (staggered shifts early and late in day). In this circumstance they don't know what they have missed a call, unless a voice message is left by the caller.

When we rolled out Zoom Phone, we gave everyone a desk phone.  However, some people like to use their mobile device or desktop application instead.  For those people, we want to reclaim the phone for new employees that would like a desk phone.

Is there an easy way to generate a report that shows provisioned desk phones and the number of phone calls that desk phone has been involved in?

I am able to pull data out of our EHI program called Alayacare.  It's a straight CSV file.  I have to move these values into Zoom test import file to bulk upload external contacts.  The problem with this is that the CSV file format does not like +'s and I am having difficulty formatting the CSV file phone number to E.164 format (+15415555555).  Does anyone have any tips because I have to deal with this everytime that I import contacts.

The Zoom external contact system won't accept the CSV import if the phone number is NOT in the E.164 format.

Thanks

Joe

Hello,

We have our users set to display our main number through a call queue as the caller ID. However, the caller ID gets changed to the individual number associated with the user without anyone making the change in the settings.

Is there a way to stop this from happening?

Is there a way to increase font size of SMS messages in the Zoom app, I know how to increase the whole Team Chat font size but it doesn't work for the SMS messages, we have a client that is visually impaired and needs a bigger font size for SMS messages and everything I have tried does NOT increase the font size on SMS, please if anyone has an answer HELP.

1)Do I give general id to attendees as opposed to personal number. I have a workplace pro account. 
 2)The service will be 1 1/2 hours, will attendees be able to attend for the full length of the service.
3) Will the attendees type in brower Join zoom meeting, to get access using both Safari and Chrome?
4.  Can I schedule meeting a month in advance?

email address:  ***********

Hi everyone! We're new to Zoom Phone and have what may be a rudimentary question. Here is our situation:

• Our new small business has two employees
• We've purchased two Zoom Phone unlimited licenses
• Each employee needs to be able to make and receive internal (to/from each other) and external (to/from clients) phone calls
• Preferably, we'd have one "main company number" and when that number is called, both employees' would be notified and could answer via Zoom Phone (desktop or mobile). Additionally, when placing external calls, it's preferred that the "main company number" be displayed on caller ID.
• We do not need (for our purposes) our own direct phone numbers that are separate from the main company number. In fact, we would never publicize them. Simply having an extension will do, but we must be able to receive and place calls.

So, with all of this in mind, do both employees need their own assigned phone number in order to actually use Zoom Phone? Or would they be able to make and receive internal and external phone calls using only a call queue for the main company number (plus dial-by-extension for internal calls)?

Or does each person require their own direct phone number in order to make/receive external calls?

Thank you for your help!

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account doesn't have any support for it. The company only has three employees so any plan that is bigger is overkill. Not sure where to go for answers.