Please for details review this post - reddit.com/r/Zoom/comments/1gqbu1n/where_in_the_phone_app_i_can_manage_audio/

I use google pixel phone.

Where in the phone app I can manage audio settings - chose headphones? Only for zoom sound does not go to headphones, all other apps work perfectly

Context - My phone has Bluetooth on, and headphones are connected to it. Any other app I used automatically uses for audio these headphones, including other calling apps.

Zoom - I join a zoom call - by default headphones are not used for audio, sound just goes loud, when I click on the button you highlighted on screen shot, the sound goes silent and to listen in I need to put my phone to the ear, as when I speak on the phone. bluetooth device, in this case headphones are still not used.

Reinstalling app was already tried, did not solve it.

And I just no way can find such a crucial setting and impact is huge, I am not able to participate in criticall calls/meetings, so feeling very desparate

Hi everyone,

I’m experiencing a strange issue with Zoom on my Windows 11 device. The audio works perfectly fine during Zoom Meetings (both headphones and speakers), but it does not work at all during Zoom Phone calls. I don’t hear anything—no ringtone, no voices, nothing.

Here are the steps I’ve already tried to troubleshoot the issue : I checked Zoom Audio Settings and 

1. Checked Zoom Audio Settings:

   • Ensured that the correct speaker is selected.
   • Tested the speaker, which works fine in the settings.

2. Checked Windows Volume Mixer:

   • Confirmed that Zoom is not muted and has the same volume level as other apps.

3. Disabled Audio Enhancements:

   • Turned off all audio enhancements for my default playback device in the Windows sound settings.

4. Reinstalled Zoom:

   • Uninstalled and reinstalled the latest version of Zoom from the official website.

Despite all these efforts, the issue persists exclusively with Zoom Phone calls, while Meetings audio works flawlessly.

Could this be caused by a specific Windows configuration or a setting that might block audio for Zoom Phone? Has anyone encountered a similar problem and found a solution?

I would greatly appreciate any guidance or suggestions from the community or Zoom support.

Thank you!

We have a dedicated after hours phone number with 3 people accepting calls from that number.  What do I need to set that up in Zoom?  We previously had it set up in Vonage but now we've transitioned to Zoom Phone and I can't figure that feature out.  I've assigned a number to our After Hours "user" and assigned a phone license to it.  Now I need to figure out how to route any calls from that number to the 3 people who are monitoring it.  Did I even have to create a user for this task?  I can't find a how-to anywhere for this.  Thank you.

We have a team in the Philippines and Australia, but the team in the Philippines is unable to send text messages from their Australian phone numbers. 

Why is this? 

How do we fix this? 

They're able to receive calls on the Aussie number but can't send text messages. 

When on a conference call the other parties are able to hear me from the first word to the last, but once it shifts to them to talk, there is a significant delay before I can hear what they are saying... so much so that I have to ask them to repeat themselves, which if we are talking and they aren't quit for too long, we are fine.  But once I have talked for a bit, I hear a beep, then when I ask them to respond, it takes a bit of time for Zoom to recognize that they are speaking.  They get the green boarder and the mouth is moving, but the audio is delayed, and I pick them up halfway thru a sentence.  How do I fix? 

Also, when there have been three parties, the other two don't have the delay on their side, it's only on my side.