We are new with Zoom Phone.  I need to create a role that will allow creation/deactivation/deletion of Zoom accounts and assigning those new accounts Zoom Phone licenses (only).  Basically, this role will allow management of accounts that have phone licenses.

Has anyone else encountered audio issues with Zoom on T-Mobile? Several users (iOS & Android) can't hear or be heard during calls over their data connection. We've submitted a ticket with Zoom and confirmed basic troubleshooting, but Zoom claims it's a T-Mobile issue. The call quality dashboard for Zoom shows no receiving stats for T-Mobile users, so it does seem like maybe a port issue on T-Mobile's end. Looking to see if any others are experiencing this. 

As we've been rolling out Zoom Phone to our users, we now have several sales folks and managers using SMS.

I've fielded several complaints that they "miss" messages because the sound that notifies the user is not loud and happens very quickly.

Has anyone found a way to modify which sound and level of volume we can get for SMS messages?

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Is there a way to pre-screen incoming external calls to gather information like their name, company, or reason for the call? That way the person receiving the call has more information on how they'd like to handle the call (answer, decline, VM). I like the idea of sharing extension numbers and DID# to others BUT, I don't want our executives and upper level managment to be blindsided by someone that obtained their DID# through incorrect channels.

We are new users just trying to tweak our system to work the way we need it. Our current issue is when one of our people are on the line, it won't register an incoming phone call to that line, nor will it put the missed call in that line's history. There are times during the day when only one person is tending the phones (staggered shifts early and late in day). In this circumstance they don't know what they have missed a call, unless a voice message is left by the caller.

When we rolled out Zoom Phone, we gave everyone a desk phone.  However, some people like to use their mobile device or desktop application instead.  For those people, we want to reclaim the phone for new employees that would like a desk phone.

Is there an easy way to generate a report that shows provisioned desk phones and the number of phone calls that desk phone has been involved in?

I am able to pull data out of our EHI program called Alayacare.  It's a straight CSV file.  I have to move these values into Zoom test import file to bulk upload external contacts.  The problem with this is that the CSV file format does not like +'s and I am having difficulty formatting the CSV file phone number to E.164 format (+15415555555).  Does anyone have any tips because I have to deal with this everytime that I import contacts.

The Zoom external contact system won't accept the CSV import if the phone number is NOT in the E.164 format.

Thanks

Joe