I work for a nonprofit organization and we have been trying to get an SMS campaign submitted for months. I have followed the campaign creation checklist to a T, and I continue to get vague rejection messages that don't make sense based on all the work we've done to make our campaign legitimate. It's frustrating because we don't use Zoom texting for any commercial purposes anyway- we rely on it to communicate with our clients. Below is the message I got with our most recent campaign rejection:

• Upstream CNP declined sharing request for campaign CWIOFGR. Explanation: Opt in message does not have brand or disclosures, Inadequate details on website consent method

I left the Opt-in Message as it was when I submitted the form (Zoom automatically creates it for you, and I would assume they do so with the appropriate requirements in place) so I'm confused as to how that could be the issue. Here's the message: "Text START to receive text messages from [our org name here]. Message frequency may vary. Message and Data Rates may apply. To end messaging from us, reply with STOP. Reply with HELP for more information."

Below is the info I provided in the website consent method box:

• Description: Consumers opt-in to receive messages when they submit some webforms by checking a box to receive communications from [our org name here]via SMS text. If the box is not checked, they will not receive messages. These forms include a disclosure which states that messaging and data rates may apply, frequency may vary, and they can reply STOP any time to opt out of SMS messages.

Does anyone know why we are still getting rejected? I even sent a screenshot of our web forms to Zoom support, and they said that the opt in/opt out messages we wrote on the checkbox section were adequate. Any help would be greatly appreciated, our ability to serve our community depends on this essential function. Thanks!

Hi, 

Like the subject says, I have Phone A that is a delegate for Site A, but I am also trying to add it as a delegate to Site B. For some reason, no matter what common area phone you try to add as a delegate for Site B, I always get this error saying, "Not found any Iines." 

I wanted to inquire if there is a way to create a live Zoom Phone status dashboard in Power BI or ServiceNow. I’m interested in having a single dashboard that displays the live status of all Zoom desk phones, trunks, active users, and license utilization.

Any guidance or resources you could provide would be greatly appreciated.

We are new to zoom, however we are having a difficult time answer the phones from our headsets using zoom desktop application.  We are in an office where we are not always in front of our computer to answer from the screen.  We are using 4 different kinds of headset in the office and no one is able to answer from the headset.  Is there a setting that needs to be turned on?  I would guess there has to be a way to answer with just a headset from the desktop application.  any help or suggestions would be very appreciative. 

I'm in a trial of Zoom and I need to make sure it will meet our needs. Currently, our Main Number rings a hunt group M-F 8AM - 5PM and is backed up by a daytime Auto Attendant. M-F after hours, calls go directly to a Night Attendant. All Day Saturday, calls go directly to a Night Auto Attendant. On Sunday morning from 7AM - noon and 4PM - 6PM calls go to that same Hunt Group and are backdup up by the Night Auto Attendant if unanswered. Can we set that up on Zoom?