Dear Zoom Support Team,

We have been experiencing an issue with our Zoom Phone lines for the past two days. While inbound calls and outbound calls to non-Singapore numbers are functioning correctly, we are unable to make outgoing calls to Singapore numbers.

Here are some additional details:

• Inbound calls: Working fine
• Outbound calls (non-SG numbers): Working fine
• Outbound calls (SG numbers): Not working

This issue is impacting our operations, and we would greatly appreciate your assistance in resolving it as soon as possible.

Please let us know if you require any additional information or logs to diagnose the issue.

Looking forward to your prompt response.

Best regards,

Sangpi

Hi!

I work in the IT department for my company. We depend on getting emails containing voicemail. We received a ticket this morning that some people had left voicemail that the appropriate recipients didn't get. There were 16 voicemails recorded for one of our user accounts. I did a Message Trace in Office 365 and only 14 emails arrived from Zoom for that associated email account. I have no way of knowing if Zoom failed to send the emails or if Office365 silently dropped them.

Is it possible to get email delivery reports from Zoom? It would be great if I could send such a thing to Microsoft support and ask why they're dropping our emails, if that's the case.

Dear Community,
This 10 DLC Campaign approval process needs more structure and clear guidance on what is required and how to complete the form.
I have tried all but my campaign has not been approved. Each time, I am asked to fix this, or that. Once issues are fixed, case gets declined or rejected again for a new reason. At some point, it does not make any sense.  The last instructions I worked on was about adding contact information to online presence. After making changes, I re-submitted my request for approval. I was surprise that my request was rejected again.
Upstream CNP declined sharing request for campaign XXXXXXX.
Explanation: Brand name inconsistent with online presence. Privacy Policy/Statement missing from online presence. XXXXX
Brand name and trade name are not the same, an explanation with proof has been provided. 

Does anybody has an idea about to solve the above isscues?

Thank you

We have recently cancelled our Zoom Workplace Business plus with UK/Ireland Unlimited and repurchased a Zoom Phone UK/Ireland Calling Plan only, to be used with the Zoom free meetings plan.

However under phone system management all our users are still showing up as being assigned Zoom Workplace Business Plus.

I made a change to one user’s profile (upgraded them to admin) and this has led to them having Zoom Workplace Business Plus automatically removed from their account and they are now showing up as being assigned Zoom Phone Basic, and have lost their Zoom phone functionality.

However I am unable to assign them a new calling package; the option for the new Zoom Phone UK Ireland Calling Plan is not available when I go to assign package - in fact there are no package options at all.

Can you advise?

I'm having an issue at the moment with my Zoom Phone
I'm not being alerted when calls are coming through and am just seeing missed calls once the call rings out, so I'm currently unable to answer phone calls.
The phone isn't ringing and there is also no pop-up visual alert when someone calls - I just see missed calls.
I tried calling myself from another phone and it was ringing but I couldn't see anything in Zoom until I hung up the call and then it showed as a missed call

Received an email notice that Phone Management is being updated to "Number Management" portal.

The email also states the following: 

Zoom will discontinue the existing “Phone Number” section, and the new “Number Management” service will become the default number management interface starting on January 15, 2025​​.

My question is, as an Admin, do I need to manually update? Or will this update apply across the board regardless of intervention?

Installed the updated Zoom for Lightning  (Salesforce Managed package) 2.16 but every user is getting prompted to connect 

Error: "To be able to use the Zoom Phone integration please complete the OAuth in Zoom Phone Settings"

When I click that link, it takes you to a "Zoom Phone Settings" page that only admins have access to. I clicked "Authorize from Zoom App Marketplace" and logged into Zoom with my SSO. All looks good for me and I can use the CTI adaptor in Salesforce.

Issue is that every user is getting this error and are getting redirected to an admin only page in Salesforce. I have uninstalled (deleted everything) and reinstalled the Zoom package multiple times with the same issue. We didn't have an issue with Zooms 2023 SF package or previous versions.

We are new with Zoom Phone.  I need to create a role that will allow creation/deactivation/deletion of Zoom accounts and assigning those new accounts Zoom Phone licenses (only).  Basically, this role will allow management of accounts that have phone licenses.

Has anyone else encountered audio issues with Zoom on T-Mobile? Several users (iOS & Android) can't hear or be heard during calls over their data connection. We've submitted a ticket with Zoom and confirmed basic troubleshooting, but Zoom claims it's a T-Mobile issue. The call quality dashboard for Zoom shows no receiving stats for T-Mobile users, so it does seem like maybe a port issue on T-Mobile's end. Looking to see if any others are experiencing this.