Hi All,

I would like to know if I can automate sending SMS with Zoom Phone - Salesforce Integration. My requirement is to send an SMS at a trigger point on the Lead or Contact record. Like when Lead record status is 'Nurturing' then send an SMS to the lead's phone number.

The documentation mentions that we can manually send an SMS to a lead or contact from the Zoom Phone widget, but there are no details on whether we can automate the sending of SMS.

Please reply to this post if anyone has any information regarding this.

We've been struggling for literally 2 days on this and i am done. I need someone who can figure this circle of insanity out and get my team member on the phone. We have tried everyting recommend---un and re install, changing default handler apps, reboots, microsoft updates. Losing my mind, very frustrated, please help. I pay a lot of money for his phone and we cant get it to work.  **All other team members phones work as expected

Please please someone reach out.

Thank you.

Hello,

I hope you are doing well.

I just started to use Zoom phone on desktop through my browser. In my iPhone, I can easily assign a name to my contacts so that when they call, I see the name I chose for them on the caller ID. But in Zoom Phone desktop, I do not know how to do this. I have saved my contacts in my personal contacts on zoom phone settings, but still, when I receive a call from them, I do not see the name that I chose for that contact in the history of my received calls. It makes it difficult for me to recognize the calls that I received when I review the history.

I appreciate it if you can help me to find a solution for this. 🙂

There's an odd situation that's raising concerns for an associate who is using a Windows 11 machine during desktop audio calls with outside parties.

Symptom(s):

- The voice from ONE of the external attendees frequently drops mid-conversation from my associate's end, however, others can speak and hear that attendee with no issue.

- During that drop, my associate continued to prompt the external attendee with questions to see when audio is restored between them at the same time that everyone else reported no issues hearing the external attendee outside of our organization.

The odd situation is that this is the only attendee that my associate is having trouble hearing  while others are still able to hear each other with no quality concerns or drops. I'm aware of best-effort cases with PSTN and ISPs but this one is a head scratcher. Since then I have asked our associate to test their recurring meeting via the phone call option to test a different circuit. All suggestions would be greatly appreciated.

Hello - 

People in our company have multiple Zoom lines on their accounts. Some users can see the voicemails for one line while others cannot. Is there a standard setting so that all users can view the voicemails? In order to view the voicemails does the line have to be the users default line?

Thanks!