I am working on configuring the Salesforce and Zoom For Lightning App(App exchange package) and cant seem to get it to work. Dialing in works fine when i call the zoom number. However, when a user logs into Zoom and tries dialing out theyll get stuck at the "dialing screen" where the number pops up and it says "calling" but doesnt ring. Does anybody have any help/tips to reccomend trying? 

Have Zoom Phone for about 162 users.  Our users use a combination of Zoom app and Polycom VVX310 desk phones.  Most use both (have a desk phone and use the app when remote).

Our front desk uses a Polycom desk phone but mostly uses the Zoom app with the PowerPak add on.  

I am getting more and more reports of when a call is transferred one person cannot hear the other.  It can vary on if its one of my users who cannot hear, or the remote side, but once that party calls back, the second call - audio is fine.

This is happening on WARM transfers.

Microphone and audio settings are not in play here as its random and occurs with the app and desk phones both, but again completely random.

I am not sure even where to start with this troubleshooting.  Logs show everything is good.  

Call logs do not show any errors of course as the calls are completed

Hi, my Salesforce org has conversation insight licenses, but zoom phone isn't supported out of the box.  There is however documentation for connecting with Zoom Phone via the API.  Has anyone done this?  I can't find any specifics on how to integration Zoom Phone with Salesforce Conversation Insights, just API documentation.  

Hi

We face a one-way audio issue with Yealink T-31P IP Phones and Ribbon SBC 1000. The same phone works perfectly with the Ribbon SBC Swe Edge. What I suspect is the Opus codec priority since there is no option of adding the OPUS code in SBC 1000 but is available in SBC SWE Edge.

The strange thing is that this issue is never seen in inbound calls from PSTN to Zoom, but it happens every time a Zoom user calls a PSTN number. We don't face any such issue when the Zoom app (Windows, Mobile) is used for inbound and outbound calls. 

We have tried to make changes to the provisioning template for IP phones, but it doesn't affect anything and nothing changes. 

Has anyone faced any such issue? I need help.


Rizwan

I am using zoom phone call and assigned us/ca metered plan I bought the number but the and follow all the step.  when I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my zoom phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"

We have staff members that use the Zoom app on their cell phones as their work phones and are connected to our 1 gig Wi-Fi. They are receiving calls but then the app will not connect, and they receive a message "Not connected. Attempting to reconnect..." This is causing a lot of frustrations for our constituents and staff. This is not the same experience on our hard phones or computer app, but the whole company is mixed on how they use Zoom. Anyone else experiencing this?