Customize phone voicemail email
Hello,
Is-there a way to customize the phone voicemail email ?
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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Need Zoom voice server URLs so we measure MOS, Loss, Latency, Jitter
Hello! We have Meraki stacks at all of our locations. We also use Zoom phone at those locations. We want to set up VoIP Health and Insights in the Meraki dashboard so we can measure the health of Zoom's VoIP servers. VoIP Health allows us to generate metrics on MOS, Loss, Latency, and Jitter at each one of our stores so we can have more visibility into issues at our locations, if any. Does anyone know the specific URLs that the Zoom phone system hits for SIP and RTP? Zoom's firewall rules point to *.zoom.us which isn't specific. Thank you!
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Resolved! Cant get support for Zoom Phone, any ideas?
Dear Community: I am writing to express my extreme frustration with the lack of resolution regarding the Poly E-350 desk phone provisioning issue. It has been nearly two weeks since I opened the initial support ticket, and the problem continues to cause significant operational disruptions. The prolonged delay in addressing this critical issue has resulted in not only operational headaches but also a great deal of anxiety. The inability to escalate the original case and the continued "NEW" status of both tickets have only exacerbated the situation. While I appreciate the availability of chat support and other resources, I am hopeful that reaching out to the community may help bring attention to this pressing matter and lead to a timely resolution. Thank you for your attention to this matter. Sincerely,Mark
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Resolved! Unsyncing Personal iPhone Contacts and Call History from Zoom Phone Mobile App
Hi All, I searched the forum and support section but didn't see a post on this particular problem. I have an iPhone and I use Zoom phones desktop and mobile app for work. When I set up the phone system I accidentally synced my call history and contacts from my Zoom Phone with my personal calls and contacts. Is there any way to undo this? It's not impossible to work with, it's just kind of annoying and redundant. Thanks, Anna
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Resolved! iPhone Zoom Phone app not ringing
We have a single Admin team call queue that answers our only Auto Receptionist. They each work 2 or 3 days per week and enable/disable answering queue calls among themselves. Sometimes only 1 team member is on the queue, sometimes 2. If they are only logged in on their iPhone app the app doesn't always ring on their device. AR Greeting > Call Queue (sequential) 4 rings > CQ Voice mail. I now tell them to log in to both their laptop Zoom app AND their phones. This doesn't happen when they're logged in on their laptops as well.
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As Poly obi302 has reached EOS what would be a decent replacement?
Hi everyone, We've been on Zoom phone for few years now. As Poly obi302 has reached EOS what would be a decent replacement? Single or dual RJ11 ports, a model that would last 4-5 years in terms of support and firmware updates and compatibility with Zoom phone system? The use case is legacy POTS fax. Thanks Boyan
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Download call recordings not available and recordings location?
Hi Community, i am going crazy trying to find a way to set up call recordings properly, my calls are being recorded automatically for both inbound and outbound the way i want it, i just cant seem to find or enable the download option? ive looked everywhere followed different directions read many posts, nothing. it just DOES NOT show up. i set up transcripts, put myself as super admin which being the only user should have been this way by default but i already did that. How can i download call recordings and how do i find out where my call recordings are being stored? Thanks.
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Limit Call Parks
In my Keys & Positions I have setup 3 call parks (*801, *802, *803). While on a call when I press the park button it places the call in a random park like *845. Is there a way to force the phone's park button to use only one of the 3 I added in my keys? Thank you.
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Zoom Phone for Salesforce Lightning unable to login
The OpenCTI Zoom phone widget in Salesforce will not sign in successfully, no error messages are reported when selecting “Sign in” on the popup. Clicking sign in results in a pop-up window being presented and it appears the login is successful, the authorization window closes within 5 seconds. The Zoom phone widget does a quick refresh but returns back to the “log in” We had set this up in our sandbox environment and was able to successfully setup and configure the integration. Since moving to production though, none of our users are able to sign in via the salesforce phone widget. We followed the guide here https://support.zoom.us/hc/en-us/articles/4418701163533 and https://support.zoom.us/hc/en-us/articles/15098209645453 I log into Zoom with the pop up from the Salesforce Softphone component and am logged into Zoom on the desktop app, but when I get the success message that I am logged in and about to get redirected the softphone just goes to the login screen. I tried uninstalling Zoom in all my environments and reinstalled Zoom in Production. I also tried using different browsers and deleting my browser's cookies. Has anyone experienced this issue? I am not getting any error messages, I am just in a loop of login screens with success messages.
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