Hi

This is a new problem. Everything worked fine yesterday so it is not a problem with internet connectivity, firewalls etc. etc.

I have Zoom phone. Today I find that it works on two different Android phones when using the Zoom app but does not work on two different PCs. On the PCs, I can dial and connect but cannot hear or be heard.

Thanks for your help

Mitch

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow? 

For example I am setting up the following queues

• Sales Team A
• Sales Team B
• Sales Team C

I also have these overflow queues:

• All Sales Employees
• All Phones

The overflow for each sales team is this:

• Sales Team A -> All Sales Employees -> All Phones -> Voicemail
• Sales Team B -> All Sales Employees -> All Phones -> Voicemail
• Sales Team C -> All Sales Employees -> All Phones -> Voicemail

What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. 

Is there a way to achieve this?

Dear Zoom Support Team,

We have been experiencing an issue with our Zoom Phone lines for the past two days. While inbound calls and outbound calls to non-Singapore numbers are functioning correctly, we are unable to make outgoing calls to Singapore numbers.

Here are some additional details:

• Inbound calls: Working fine
• Outbound calls (non-SG numbers): Working fine
• Outbound calls (SG numbers): Not working

This issue is impacting our operations, and we would greatly appreciate your assistance in resolving it as soon as possible.

Please let us know if you require any additional information or logs to diagnose the issue.

Looking forward to your prompt response.

Best regards,

Sangpi

Hi!

I work in the IT department for my company. We depend on getting emails containing voicemail. We received a ticket this morning that some people had left voicemail that the appropriate recipients didn't get. There were 16 voicemails recorded for one of our user accounts. I did a Message Trace in Office 365 and only 14 emails arrived from Zoom for that associated email account. I have no way of knowing if Zoom failed to send the emails or if Office365 silently dropped them.

Is it possible to get email delivery reports from Zoom? It would be great if I could send such a thing to Microsoft support and ask why they're dropping our emails, if that's the case.

Dear Community,
This 10 DLC Campaign approval process needs more structure and clear guidance on what is required and how to complete the form.
I have tried all but my campaign has not been approved. Each time, I am asked to fix this, or that. Once issues are fixed, case gets declined or rejected again for a new reason. At some point, it does not make any sense.  The last instructions I worked on was about adding contact information to online presence. After making changes, I re-submitted my request for approval. I was surprise that my request was rejected again.
Upstream CNP declined sharing request for campaign XXXXXXX.
Explanation: Brand name inconsistent with online presence. Privacy Policy/Statement missing from online presence. XXXXX
Brand name and trade name are not the same, an explanation with proof has been provided. 

Does anybody has an idea about to solve the above isscues?

Thank you

We have recently cancelled our Zoom Workplace Business plus with UK/Ireland Unlimited and repurchased a Zoom Phone UK/Ireland Calling Plan only, to be used with the Zoom free meetings plan.

However under phone system management all our users are still showing up as being assigned Zoom Workplace Business Plus.

I made a change to one user’s profile (upgraded them to admin) and this has led to them having Zoom Workplace Business Plus automatically removed from their account and they are now showing up as being assigned Zoom Phone Basic, and have lost their Zoom phone functionality.

However I am unable to assign them a new calling package; the option for the new Zoom Phone UK Ireland Calling Plan is not available when I go to assign package - in fact there are no package options at all.

Can you advise?

I'm having an issue at the moment with my Zoom Phone
I'm not being alerted when calls are coming through and am just seeing missed calls once the call rings out, so I'm currently unable to answer phone calls.
The phone isn't ringing and there is also no pop-up visual alert when someone calls - I just see missed calls.
I tried calling myself from another phone and it was ringing but I couldn't see anything in Zoom until I hung up the call and then it showed as a missed call