The new year is rolling, and it’s time to supercharge your skills! 🚀 February is packed with interactive sessions designed to help you stay ahead of the curve—whether it’s optimizing your workplace, enhancing customer experiences, or unlocking AI-powered efficiency. Don’t miss out—register now and take your expertise to the next level!

✨ February 12 - Zoom Workplace Open Office | 🔗 Register Here
Transform the way you work! Join this interactive session to explore how Zoom’s tools can create a seamless, productive workplace. Get insider tips, discover new features, and learn how to maximize the value of Zoom’s workplace solutions.

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

✨ February 13 - Zoom Contact Center Insights: February Product Deep Dive | 🔗 Register Here
Deliver next-level customer service with Zoom Contact Center! This in-depth session will walk you through advanced features and live demos designed to optimize customer interactions and streamline support.

Product Sessions: Inbound Voice, Reporting, Chat & Email, Dialer

✨ February 19 - Zoom AI Companion Open Office | 🔗 Register Here
AI is revolutionizing the way we work—are you ready? Join us to explore Zoom’s AI-powered tools that drive smarter collaboration and enhanced productivity. Don’t miss the chance to experience these cutting-edge innovations firsthand!

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

✨ February 26 - Business Services Open Office | 🔗 Register Here
Take your business operations to the next level! This session will deep dive into Zoom’s business solutions, helping you streamline workflows, boost efficiency, and enhance customer engagement.

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

I just bought the basic phone plan for my small 1 person business. The purpose is to have a virtual phone # for the business that I can use on my personal cell phone to avoid mixing business/personal. For some reason the setup gave me an Extension - not needed, this prevents clients from calling me (it's stupid to require random callers to need to know the Ext #. It should just be a straight pass through call). Using the Zoom Workplace app on my android phone - try to make a call and I get this error message "Sorry, the requested service is not available in your calling plan". What the hell? I literally only bought this "Phone Service Plan" plan because it said it could be used as a virtual phone for my business. This should not be this difficult to setup and use. 

2nd problem - using the Zoom Workplace app, I cannot figure out how to setup/record the Voicemail. this should not be rocket science. If this is an exclusive option for the Desktop application it's dumb because not everyone has a headset to record voice. It needs to be an option to use/setup WITHIN THE APP. what am I missing???

Zoom, mostly the issue is answering from the mobile app. It may not answer an incoming call or send an outgoing call. This is also an issue from desk phones too. Common issue are as follows: 

Dear Zoom Support Team,

I am encountering an issue with my Zoom OAuth integration. I am using an admin-managed account, but I cannot find the required scope for calendar access. When I switch to a user-managed account, I receive the following error:
{
    code: 4711,
    message: invalid access token, does not contain scopes: user read user admin, user read user
}
If I do not specify any scope, the token API (https://zoom.us/oauth/token) provides me with a token. However, when I use this token to call the calendar API, it gives me the following error:
Access Token Missing Required Scope: calendar read list calendar list

Please provide support to resolve this issue. 

When calls are made through the Zoom Phone/Hubspot integration and if their number is not associated with a contact, the call will not show in the Hubspot call log (activities).

This behaves differently from Hubspots own phone system (where they show up as 'unknown') and would skew any inbound call volume statistic reports in hubspot.

I have been working through the process and documentation to upgrade our Zoom for Salesforce plugin to the newer Zoom for Lightning plugin. I've been through the various steps to install it into our Salesforce org from the AppExchange, and then working through the Zoom documentation to customize it. When I get to the instructions for Setting up user access for the Zoom for Salesforce Lightning app, I look in Salesforce Setup at Manage Connected Apps, but Zoom does not show up there.

So when my users try to log in to the Zoom call center within Salesforce, from the Utility Bar, they see a message: "Warning: The current product is not active." 

I tried opening a ticket with Zoom Support, but they just sent me here to the Forums. I'm hoping someone has an idea of what I might be missing. Thank you.