Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Initiating calls in zoom phone in our website using API.

Need detailed information about initiating calls in zoom phone in our website using API. please give me the api to integrate the calls using api in my website.

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United Arab Emirates

How do I dial into a zoom meeting from the United Arab Emirates?

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Inbound Calls Ring Once then Voicemail - Outbound works fine

I have searched the community and see that the common issue here is business hours (which I have set to 24/7) for the auto receptionist and user and to make sure Greeting Prompt is disabled & Route to User (which I have done). Call handling is set up... Show more

I have searched the community and see that the common issue here is business hours (which I have set to 24/7) for the auto receptionist and user and to make sure Greeting Prompt is disabled & Route to User (which I have done). Call handling is set up for Zoom Phone, Mobile, & Desktop for myself. I get the notification on my phone and desktop about the inbound call but it goes to voicemail within 1 ring. I also made sure I do not have any call queues set up.

I only have 1 phone number, one user (myself). I can make outbound calls without issue. I was receiving inbound fine when the phone number was set up. The only other community thread I could find on this was someone who said Zoom flushed the user cache and that fixed it for them??

I uninstalled and reinstalled the mobile & Desktop apps but the problem remains.


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SLG Targets

Hi Everyone!Whenever I add an SLG target, the target is added to every Role Member. I then have to go into every member and remove that target. I'm reaching 50 targets and this is very time consuming. Is there a way that the default is zero members a... Show more

Hi Everyone!

Whenever I add an SLG target, the target is added to every Role Member. I then have to go into every member and remove that target. I'm reaching 50 targets and this is very time consuming. Is there a way that the default is zero members and I can add members manually? In most cases I only want 1 or 2 members assigned.

Thank you!


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Customize phone voicemail email

Hello,

 

Is-there a way to customize the phone voicemail email ?

 

Thank you for your help

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Need Zoom voice server URLs so we measure MOS, Loss, Latency, Jitter

Hello! We have Meraki stacks at all of our locations. We also use Zoom phone at those locations. We want to set up VoIP Health and Insights in the Meraki dashboard so we can measure the health of Zoom's VoIP servers. VoIP Health allows us to generate... Show more

Hello!

 

We have Meraki stacks at all of our locations. We also use Zoom phone at those locations. We want to set up VoIP Health and Insights in the Meraki dashboard so we can measure the health of Zoom's VoIP servers. VoIP Health allows us to generate metrics on MOS, Loss, Latency, and Jitter at each one of our stores so we can have more visibility into issues at our locations, if any. 

 

Does anyone know the specific URLs that the Zoom phone system hits for SIP and RTP? Zoom's firewall rules point to *.zoom.us which isn't specific. Thank you!


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Не передается фоном музыку с помощью внешнего аудиоинтерфейса rode Streamer X на устройство андроид

Здравствуйте. Помогите пожалуйста. Я веду медитации и для меня очень важно, что-бы присутствовала музыка в эфире. Для микса использую rode Streamer X,Используя оригинальные кабели от rode для подключенияZoom установлен на планшет galaxy tab7+. И выяс... Show more

Здравствуйте. Помогите пожалуйста. Я веду медитации и для меня очень важно, что-бы присутствовала музыка в эфире. Для микса использую rode Streamer X,Используя оригинальные кабели от rode для подключения

Zoom установлен на планшет galaxy tab7+. И выяснилось что идет только мой голос , а музыка нет.

Функция демонстрация экрана мне не подойдёт, т.к. мне нужна мобильностьт во время прямого эфира и я активно передвигаюсь в кадре и нужно регулировать громкость микса с помощью аудиоинтерфейса.

При этом бьесплатные приложения WhatsApp, инстаграм и т.д. справляются с этой задачей!

Zoom как раз приобретался , что-бы увеличить качество прямого эфира. Может есть какие-то способы это исправить? Так же музыка не идет и с другого аудинтер, другой фирмы. Что делать?


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Resolved! Cant get support for Zoom Phone, any ideas?

Dear Community: I am writing to express my extreme frustration with the lack of resolution regarding the Poly E-350 desk phone provisioning issue. It has been nearly two weeks since I opened the initial support ticket, and the problem continues to ca... Show more
Dear Community:
 
I am writing to express my extreme frustration with the lack of resolution regarding the Poly E-350 desk phone provisioning issue. It has been nearly two weeks since I opened the initial support ticket, and the problem continues to cause significant operational disruptions.
 
The prolonged delay in addressing this critical issue has resulted in not only operational headaches but also a great deal of anxiety. The inability to escalate the original case and the continued "NEW" status of both tickets have only exacerbated the situation.
 
While I appreciate the availability of chat support and other resources, I am hopeful that reaching out to the community may help bring attention to this pressing matter and lead to a timely resolution.
 
Thank you for your attention to this matter.
 
Sincerely,
Mark

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Resolved! Unsyncing Personal iPhone Contacts and Call History from Zoom Phone Mobile App

Hi All, I searched the forum and support section but didn't see a post on this particular problem. I have an iPhone and I use Zoom phones desktop and mobile app for work. When I set up the phone system I accidentally synced my call history and contac... Show more

Hi All,

 

I searched the forum and support section

 but didn't see a post on this particular problem. I have an iPhone and I use Zoom phones desktop and mobile app for work. When I set up the phone system I accidentally synced my call history and contacts from my Zoom Phone with my personal calls and contacts.

 

Is there any way to undo this?  It's not impossible to work with, it's just kind of annoying and redundant.

 

Thanks,

Anna


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Resolved! iPhone Zoom Phone app not ringing

We have a single Admin team call queue that answers our only Auto Receptionist. They each work 2 or 3 days per week and enable/disable answering queue calls among themselves. Sometimes only 1 team member is on the queue, sometimes 2. If they are only... Show more

We have a single Admin team call queue that answers our only Auto Receptionist. They each work 2 or 3 days per week and enable/disable answering queue calls among themselves. Sometimes only 1 team member is on the queue, sometimes 2. If they are only logged in on their iPhone app the app doesn't always ring on their device.

 

AR Greeting > Call Queue (sequential)  4 rings > CQ Voice mail.

 

I now tell them to log in to both their laptop Zoom app AND their phones. This doesn't happen when they're logged in on their laptops as well.


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