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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

I cannot use the Zoom Phone

I recently purchased the unlimited Phone but I can't make calls. It says that the "Service is not available on your calling Plan"I'm from the Philippines calling to Australia Can someone help me?

erwin_sy by • Newcomer
  • 1307 Views
  • 6 replies
  • 0 likes

Resolved! Auto Receptionists Sub IVR

Hello Everyone In Zoom Auto Receptionists it's is possible to have sub ivr Example if the user press 1 (Registration)under Registration we want to have 2 optionNew Registration (1)Exisiting /Follow up registration (2)Go back to main Menu (3) Is this ...

Resolved! Split business hours.

This doesn't seem possible currently, but I would like to be able to create "breaks" in the business hours in Zoom. For example, I would like to be able to set my hours from 8am to 12pm, and 1pm to 5pm, each day so my phone doesn't ring while I'm on ...

BDorminy by • Explorer
  • 3070 Views
  • 7 replies
  • 1 likes

Greeting to queue members or whisper message?

I was wondering if I can add a greeting or what we call internally a “whisper message” on call queues for our internal intake team to hear before a caller connects to them? I see I can add a greeting prompt for the caller to hear but we are looking f...

Call queue members from different sites

We have users in a company site that is in India and we have another site in the US.I have created a call queue that is supposed to ring multiple users - the call queue is assigned to the US site.However, I am UNABLE to add users from India into that...

Call history for call queues

We just transitioned ~150 phone numbers over to Zoom phone. Some of these numbers are toll-free, some local, some 800, etc. We have 3 numbers setup as a call queue. However, we have no way to see the incoming call history for any of these 3 phone num...

mnowicky by • Explorer
  • 3376 Views
  • 10 replies
  • 0 likes

Direct calling on extension not working

Hi, I have a user who's direct calling on his extension is not working. From what I Can find all other users' are working fine. It's only his. I compared his profile to another user's and cannot find any differences at all. for example let say his co...

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