Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

adding delay & pause to phone number stored as personal contact

Hello, Is it possible to add a delay and/or a pause when storing a phone number of a personal contact?Usually commas (,) and semi-colons (;) are used for that purpose, but this does not seem an option for Zoom personal contacts.This is for example to... Show more

Hello,

 

Is it possible to add a delay and/or a pause when storing a phone number of a personal contact?

Usually commas (,) and semi-colons (;) are used for that purpose, but this does not seem an option for Zoom personal contacts.

This is for example to dial a conference bridge, then a delay, then a bridge number and a pin code automatically.

If this is not already available somehow, how to raise a feature request?

 

Thanks.


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ZoomPhoneモニタリング中の着信について

コールモニタリング機能を使用しているときに着信通話に応答できません。着信表示自体がされません。

 

Resolved! Manually set Call Forward from a DESK PHONE

Hi. I am currently trialing the Zoom Phone solution.I have many little stores with 3-12 phones. Today, most have some kinds of very old PBX.Our phone vendor setup logic on these PBX's that a user could open a line and dial *72.This *72 dial would pro... Show more

Hi.

 

I am currently trialing the Zoom Phone solution.

I have many little stores with 3-12 phones. Today, most have some kinds of very old PBX.

Our phone vendor setup logic on these PBX's that a user could open a line and dial *72.

This *72 dial would prompt the user for a phone number to call forward too. Users could dial *73 to take the call forward off the line.

 

In Zoom, I have set business hours and I setup an external contact to our after-hours service. If a store closes at 5, the system automatically starts sending calls to the after hours service at 5:01.

 

My "users" are not computer people. We use a PC with a green screen emulator to access our AS/400 database. We don't want to rely on training a user to access zoom via a web browser and and setting up call forwarding. We need the ability to call forward manually for a viarity of reasons. Think of a snow storm. If we close early, we would want to forward the phones. We had a store all catch covid and had to shut down for a few days. etc.

 

In the site I am trialing now, I am using a Yealink T42S phone right now.

 

Can anyone suggest a way to manually setup call forwarding using a desk phone only?

 

Thank you.

Keith Budurka

McCarthy Tire


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Zoom SMS in HubSpot

Up until a few minutes ago, I was able to paste an email in to Zoom SMS and a drop down with the phone number came up. It is no longer doing that, and I really need it to. Any advice?

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How do I create a cost center?

I am trying to assign a cost center to a user. I followed the instructions in the article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059652), but I don't seem to have any cost centers in my workspace. How can I create a cost ... Show more

I am trying to assign a cost center to a user. I followed the instructions in the article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059652), but I don't seem to have any cost centers in my workspace. How can I create a cost center?


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Call forwarding to answering machine for all lines

My client had a very old PBX system when they can dial *72 followed by the number that is being forwarded. How can I set this up when I can enable call forwarding with one phone for all lines. We are using t54w yealink phones and I see it has the cal... Show more

My client had a very old PBX system when they can dial *72 followed by the number that is being forwarded. How can I set this up when I can enable call forwarding with one phone for all lines. We are using t54w yealink phones and I see it has the call forwarding feature. When enabling it, it only forwards from that phone and not all phones. Do I need to create a shared group line then this will enable all call forwarding out? I read on a forum that when enabling calling forward the yealink is by default set to all lines. We need to allow my client to set it when ready due to the inconsistent business hours. I cant just set a set time for them. Anybody have dealt with this setup before?


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change caller id display text so that it will displayed on recepient's device

I want to change my display name that will appear on receiver's device. For example, If my name is John Doe my designation is HR and when I call, the display name on the receiver's device should be "Company HR". Is it possible and how to do it?Thank ... Show more

I want to change my display name that will appear on receiver's device. For example, If my name is John Doe my designation is HR and when I call, the display name on the receiver's device should be "Company HR". Is it possible and how to do it?
Thank you!!


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One internal user cannot SMS text a specific phone numbers, others in account can.

Individual affected has correct licensing (Person A). Was texting the phone number in question (person B) throughout the day, then suddenly messages stopped going through. When Person A messages other numbers, they work. When other users in our org t... Show more

Individual affected has correct licensing (Person A). Was texting the phone number in question (person B) throughout the day, then suddenly messages stopped going through. 

 

When Person A messages other numbers, they work. When other users in our org text Person B, it works. It's only SMS messaging between (to/from) Persons A & B that are not working. This happened suddenly and with no change in the system, licensing, etc. 

 

Person B checked to make sure they didn't block A's number & vice versa - they haven't.

 

Has anyone dealt with this?


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Onboarding checklist

Does anyone have onboarding checklist once we install enterprise system ? 

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