Hello,

We've a BYOP integration during our migration stage in order to permit short numbering between Zoom phone and our current phone system. Everything is working except for the forwarding.

Indeed, we don't allow external forward, so we've checked in Call Handling & Forwarding => Medium restriction (external numbers and external contacts not allowed).

=> The issue is BYOP numbers are seen by Zoom as external numbers instead of onnet internal number.

What is the solution in this case ?

I'm constantly getting called out on the accuracy of the phone reports we get form Zoom.  It's to the point that our management wants to switch phone systems and at this point I don't really care.  At least I won't have to deal with any of this anymore.  

Anyone else see the disparity of reports and subscriptions? 

It's crazy 

Many of my users complain about call quality when talking on Zoom Phone using the Zoom app on WI-FI in our office.  I personally have not had this issue but I sit at a desk all day.  The users who are complaining are users who move around the office.

We have a Meraki Wi-Fi system with several access points around the office.  Given the fact that the users with the issue are moving around the office leads me to believe that the issue occurs when their iPhone is switching to different access points as they are moving around the office.

These users state that they only have the issue in the office,  If they work from home they have no issue.  I had one of the users turn WI-FI off for the day and use cellular data.  They did not experience the issue which to me confirms my suspicion that it's when their device switch APs.

Is this normal behavior or is there something we can configure to stop this from happening?

Thanks,

Paul

Is there a way to have the caller ID and phone number on a warm transfer populate the History panel on the Phone tab?

Example:

User A answers call from client. User A does a warm transfer to User B. User B is able to see caller ID information when call is transferred, but on the History tab, only sees that a call was received from User A no information about client.

Our staff would like to see the name/number of the person that called them. At the moment, it seems the only way to do that is to get the number from User A or for me (admin) to go into the call log. Both of these ways are less than ideal.

Thanks.

Hi Community,

We have been using Shared Line Groups with Conference Barge to get that traditional VOIP capabilities. The asistant and Executive are able to tap into the lines and listen/speak at any time. They can both add callers in the call and it is working great. This function is using the Conference Barge. 

The only issue is that we do not have the option to disable hold music. Can we please enable this functionality? We are able to disable in a call queue but not a shared line group.