For a new user, it is difficult for me to find an intuitive way to configure our only phone number. When a help document says go to Settings, I can't figure out how to get to a screen for phone settings.
We are a small nonprofit with a single phone number where our callers will be prompted to leave a message that we hope will be transcribed and sent to a designated email address. So here is what I am looking for:

1- An easy way to get to phone management interface as this is the primary Zoom service we will start out with.

2- Upload a greeting recording audio file,

3- Configure incoming voice messages to be transcribed automatically

4- Enter an email address where the transcriptions are emailed by default.

Once the above is done, I need to find out a way to give our receptionist access to the phone interface so they can login and make & receive phone calls.

Please guide me like you would guide a 5th grader to documentation where I can learn to do all of the above.

Thank you.

I am getting very confused with the various options on how incoming calls can be routed.

We have a Zoom desk phone that is assigned to a user. During office hours, incoming calls go to that user's mobile device, but does not ring the desk phone.

My goal is to have the user be able to answer calls on mobile if they are at an outside meeting, but also have the desk phone ring if there are other staff in the office.

However, I am getting very confused about whether I need to change call handling, set up a common area, create a call queue, etc.

I've been having an ongoing issue that's slowly been getting worse. My phone won't ring at all, either on my headset or the speakers I have set to ring simultaneously. If I disable the setting to ring simultaneously, my headset rings fine. But I cannot wear that every minute of the day. It also shuts off automatically, so if a long enough time passes between calls, I won't get a ring. I've attempted to contact Zoom support, but it's terrible, I can't speak to technical support through any means. I've attempted a reinstall and an update. and I've checked, all my audio drivers are up to date. 

We use the transcripts of our phone conversations, by pasting them into ChatGPT and creating custom responses for our cases. We need the transcripts in order to have GPT create these responses. I didn't see ZOOM being able to provide these transcripts.

I keep asking the chatbot how to see all my personal telephone numbers in the dial pad screen of Zoom Desktop app. But it keeps telling me to log into my online Zoom account to see these numbers and edit/add them. You can't see your telephone contacts without logging into online Zoom? I wan to see them in the Desktop app without opening a browser and logging into Zoom. Is this possible? As it is I have to start typing in a name in the dial pad screen and it pops up sugestions. No way to see the entire list?

I have an LG Android phone with the Zoom app installed to be able to answer work calls.  For awhile it worked, but now every time I try to log in, I get this message: "Login Failed. Failed to connect to Zoom." I have updated the app, removed some apps from my phone, restarted my phone...Nothing works.