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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Global Select

Peace be upon you... I have several questions, please answer them.1- What about the Global Select subscription? Is it unlimited minutes for mobile and landline phones for a month?2- What do you mean by one number in the selected country? Does this me... Show more

Peace be upon you... I have several questions, please answer them.

1- What about the Global Select subscription? Is it unlimited minutes for mobile and landline phones for a month?
2- What do you mean by one number in the selected country? Does this mean that the subscription allows me to call only one person, for example, one of my relatives or friends in a specific country?
3- As you have seen, one of the countries that I can call from the Global Select service is Israel... The question here is can I call one of my relatives in Palestine via the international code +972 and then call my relatives and friends via the Palestinian mobile company, whose code begins with 059, as well as the other telecommunications company Ooredoo, whose code begins with 056, for example +972594388159 and for example +972569021524?
4- Do I have to subscribe to this package first before the dial pad appears? While searching for the phone dial pad I did not find it on either the computer or the mobile

Finally, I would like to clarify that I was a former user of Skype from Microsoft. I was benefiting from the Skype to Phone service which provided me with a monthly subscription called World Extended which provides me with a monthly subscription with unlimited minutes to call mobile and landline phones to 63 destinations including Israel/Palestine via the international code +972... Unfortunately, as you know, Skype will be closed and the Skype to Phone service has already been closed I am honestly looking for an alternative program and I have found you so please inform me of that and I sincerely hope that your services are as good as Skype or better so that I can continue to subscribe with you always...

Thank you for taking the time to read this message and I look forward to hearing from you soon


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Audio problems with Zoom phone only - meetings works fine

HiThis problem is somewhat intermittent but is more often a problem than not. When using Zoom phone on the desktop app, I can neither hear nor be heard. The desktop app works fine for meetings and using the 'test microphone' and 'test speaker' option... Show more

Hi

This problem is somewhat intermittent but is more often a problem than not.

 

When using Zoom phone on the desktop app, I can neither hear nor be heard. The desktop app works fine for meetings and using the 'test microphone' and 'test speaker' options works successfully.

 

I have deleted and reinstalled Zoom. (And rebooted multiple times). 

 

Using Windows 11.

 

The Zoom app on my cell phone works fine.

 

Thanks for your help

Mitch


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Key and Positions Import CSV - reuse for multiple people

I have downloaded the csv file to be used as an import for configuring keys and positions on a phone.We have Polycom VVX 350s and I would like to reuse this csv file across a few dozen people. I tried to just upload a file with keys 2 thru 6 because ... Show more

I have downloaded the csv file to be used as an import for configuring keys and positions on a phone.

We have Polycom VVX 350s and I would like to reuse this csv file across a few dozen people.

 

I tried to just upload a file with keys 2 thru 6 because key one is already configured.

That was not acceptable, it wants Key 1.

 

How do I code the csv so it will not overwrite everyone's phone with my extension?

Is that possible, or do I need some other csv that will have everyone's phone on it and I have to configure every column for everyone before uploading?

 

I hope this makes sense.

Thank you!

 

 


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Multiple ported number on one Phone System without comingling contacts and calendar

Hello, I already have an business account running. I'm interested in porting another number, at the same time can it be used separately from my current account, meaning, the contacts and calendars do not comingle. While using the same Phone and works... Show more

Hello, 

 

I already have an business account running. I'm interested in porting another number, at the same time can it be used separately from my current account, meaning, the contacts and calendars do not comingle. While using the same Phone and workstation Apps.

 

Thanks!


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Voicemail doesn't populate in Zoom Workplace for one user

I have 1 user at my company where their voicemails do not show up in the Zoom Workplace app. Has anyone every encountered this before? The app shows that she has however many unread voicemails, but she cannot see them. I setup a desk phone for her fo... Show more

I have 1 user at my company where their voicemails do not show up in the Zoom Workplace app.  Has anyone every encountered this before?  The app shows that she has however many unread voicemails, but she cannot see them.

 

I setup a desk phone for her for the time being so that she can clear them out.

 

Thank you!


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Resolved! Zoom Partner Exchange Program

I'm looking for information concerning the process for ordering new Zoom phone service using Zoom's Partner Exchange Program in Uganda. Any information will be helpful. 

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ZoomPhoneがつながらない

他のメンバーはつながるのに、特定メンバーの内線/外線がつながらない(つながるメンバーと環境は同じ)原因は何が考えられますか?

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Call Queue

If I am picking up the call, I have no idea who Chad, Jamey, or Dave were actually trying to get ahold of because it will not tell me. Our old phone system let me know that if Terry was calling for Rick, I could pick up the phone and say, “You have r... Show more

If I am picking up the call, I have no idea who Chad, Jamey, or Dave were actually trying to get ahold of because it will not tell me.  Our old phone system let me know that if Terry was calling for Rick, I could pick up the phone and say, “You have reached Rick "LN removed" desk this is Lauren, How can I help you.”

 

How can we get this setup correctly.  If anyone in the Call Queue see that Bob is calling for Joe.  Joe is not in the office, but Susan sees that the call is for Joe and can answer it and answer confidently.


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International phone numbers

I am in Australia and have just joined Zoom.   When creating an overseas  contact  contacts do I have to include the full international phone prefix, eg. 001144 for the UK. 

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Clarification on U.S. Phone Plan (Metered / Pay-as-you-go) for Use from the Philippines

I'm based in the Philippines and I need a U.S. phone number primarily to receive voicemails, SMS, and sometimes calls from the U.S. However, I also need the ability to make outbound calls and send SMS to the U.S.. Note that outbound calls to the US w... Show more

I'm based in the Philippines and I need a U.S. phone number primarily to receive voicemails, SMS, and sometimes calls from the U.S. However, I also need the ability to make outbound calls and send SMS to the U.S.. Note that outbound calls to the US will be rare and usually short.

 

I'm considering the most basic plan ($10/month) since I don’t need unlimited calling. Would this plan cover my needs? Thanks!

 

 


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