Hi,

I am currently setting up a set of Poly Rove 40 handsets connected to a Rove b2 basestation. I can access the b2 basestation's web guide to make changes prior to provisioning the station with Zoom, however, as soon as I provision the basestation to Zoom, I can no longer access the basestation's web gui. I just get a "Connection Refused" error when trying to navigate to the basestation's IP address. I need to be able to access the web gui so I can add repeaters to the system. I've tried everything I've found related to fixing a connection refused error with no luck. What am I doing wrong to not be able to access the base station after provisioning?

Why does the IP address of the SBC in a BYOC configuration have to be unique?

Why can Zoom differentiate on port like Teams, or allow FQDNs?

How are you supposed to configure BYOC for clients that are on a multi-tenant SBC?

The following error is received when using the same IP address: "The address you are trying to add is already in use"

I am admin for my office on Zoom Phone.  Today one of our staff began experiencing no sound when calling out (using Workplace or cell phone App).  When dialing out she can hear the individual number key notes; once a call routing begins she can no longer hear the call ringing, and once connected she cannot hear the person who answers and they cannot hear her.  Again, this is happening to her whether using her  computer via Workplace OR using her cell with the Zoom phone app, using speaker and mic, or headset.  This issue started today - we have been using Zoom phone since July 2024 without this issue.  All other users are having no audio issues upon call routing or call connections.

Any thoughts?

Hi, I can't seem to find the right setting for this.  We rarely record calls right now but we do have a warning message through the auto-receptionist.  I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are).

How do I turn off the announcement for everyone?  I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients.  The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off.  I have an option to get the phone user to press 1 to consent or have multiple notifications.  I want zero notifications like for the zoom clients.  

How do I do this?  Thanks!

Hi all,

We've got a number of common area desk phones, and sometimes one gets voicemail intended for the other. The issue is we can't seem to forward these voicemails to other common area phones. 

When we listen to a voicemail and press 6 to forward it, we're prompted to enter the extension. When we enter the extension of a common area phone, we get the message "Your entry is invalid. Please try again."

This seems to happen with any common area extension, and when attempting to transfer from either a desk phone or a softphone. Voicemails are able to be transferred to Users or Call Queues with no issue.

Is this a restriction of common areas we're not aware of? I can't find any documentation on this specific issue.

Thanks!

I cannot access my Zoom Recordings from Personal > Phone > Recordings

But I CAN access them from Admin > Phone System Management > Logs

I am the OWNER of the account and I am the only user.    I have 

This is actually causing me to not be able to access these recordings via the API, getting 404 file not found on the recording (which led me to this above - I assume this is related).

I have followed instructions here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069655

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692

and all settings are set to allow recordings and access recordings.

Please advise.