Hi, can anyone tell me if its possible to set normal business hours (m-f 9am - 5pm) to send all calls to voicemail outside of those ours except certain numbers? 

I want any customers that call my shop before 9am or after 5pm to go to voicemail except certain specific numbers from my business clients which I want to ring through to me during out of hours, can I do this? 

Thanks!

We have it setup to where when we get a voicemail to the main line an email goes to me and to my boss. However, the email I receive includes the attached mp3 of the message whereas my boss only receives the transcription without the attachment. Any idea why that is and how to go about fixing it? Thanks!

Zoom phone line keeps dropping - all calls go directly to VM. I have restarted my phone several times and it works for an hour or so and then drops the line again.

All attempts to contact my Account manager have failed to resolve this issue.

Ticket request for help is now over 24 hr old and still no response.

Is customer service always this unresponsive?

what does it take to get help?

I got the reminder email from Zoom about "Upcoming Changes to SMS" that seems to imply that my SMS messages won't be delivered by mobile carriers after Feb 1, 2023 -- unless I "register my brand" and "assign my Zoom Phone number to campaigns". 

The Support article referenced says "10DLC campaign registration is required by U.S and Canada mobile carriers to enable business to consumer (A2P) messaging".

If I'm just one guy with a couple of phone numbers (a main line and a personal line), will my SMS messages to my clients stop working 2/1/23 if I don't "register my brand" and "assign my Zoom Phone number to campaigns"?