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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users. One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound. If you had this problem and had it resolved, please share how and how long it took to resolve. Thanks!
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For a new user, it is difficult for me to find an intuitive way to configure our only phone number. When a help document says go to Settings, I can't figure out how to get to a screen for phone settings. 1- An easy way to get to phone management interface as this is the primary Zoom service we will start out with. 2- Upload a greeting recording audio file, 3- Configure incoming voice messages to be transcribed automatically 4- Enter an email address where the transcriptions are emailed by default. Once the above is done, I need to find out a way to give our receptionist access to the phone interface so they can login and make & receive phone calls. Please guide me like you would guide a 5th grader to documentation where I can learn to do all of the above. Thank you.
We are a small nonprofit with a single phone number where our callers will be prompted to leave a message that we hope will be transcribed and sent to a designated email address. So here is what I am looking for:
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Hi, I have an auto-receptionist that routes calls to a call queue with five agents. I also have a toll-free number. I would like customers to be able to text the toll-free number, which would follow the auto-receptionist path, allowing the agents in the call queue to receive and reply to customer SMS messages. However, I receive a message stating that my users need a Zoom Power Pack. I do not want them to have admin access—I only want them to be able to reply to SMS messages. We are a canadian non-profit organization, and I cannot afford to purchase five Zoom Power Packs for my agents. Is there a way to enable this functionality without requiring each agent to have a Power Pack? Thank you!
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Hello, I cant seem to set up my zoom phone, I cant set up my direct number nor receive or send sms. How can I set it up?
The phone tab is not on my Zoom dashboard. I have the phone license and use my cell regularly to make and receive calls, but my phone account can't be used on my desktop since the tab is not coming up. How do I get the tab on my dashboard (signing out and back in does not help).
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I am getting very confused with the various options on how incoming calls can be routed. We have a Zoom desk phone that is assigned to a user. During office hours, incoming calls go to that user's mobile device, but does not ring the desk phone. My goal is to have the user be able to answer calls on mobile if they are at an outside meeting, but also have the desk phone ring if there are other staff in the office. However, I am getting very confused about whether I need to change call handling, set up a common area, create a call queue, etc.
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I've been having an ongoing issue that's slowly been getting worse. My phone won't ring at all, either on my headset or the speakers I have set to ring simultaneously. If I disable the setting to ring simultaneously, my headset rings fine. But I cannot wear that every minute of the day. It also shuts off automatically, so if a long enough time passes between calls, I won't get a ring. I've attempted to contact Zoom support, but it's terrible, I can't speak to technical support through any means. I've attempted a reinstall and an update. and I've checked, all my audio drivers are up to date.
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We use the transcripts of our phone conversations, by pasting them into ChatGPT and creating custom responses for our cases. We need the transcripts in order to have GPT create these responses. I didn't see ZOOM being able to provide these transcripts.
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I need to answer SMS messages I receive. I am the only one on the account thus the
Administrator. How the heck do I respond to texts?
When I try it responds 'Message could not be sent'.
I keep asking the chatbot how to see all my personal telephone numbers in the dial pad screen of Zoom Desktop app. But it keeps telling me to log into my online Zoom account to see these numbers and edit/add them. You can't see your telephone contacts without logging into online Zoom? I wan to see them in the Desktop app without opening a browser and logging into Zoom. Is this possible? As it is I have to start typing in a name in the dial pad screen and it pops up sugestions. No way to see the entire list?
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