Is there a way to manage ownership of those that respond to received messages or calls.   In a team of 8 persons, we are often unsure of who managed/responded to a specific call. Within the Zoom messages, how can we "initial" who has assumed responsibility for any particular call or message?

Thank you Zoom community

Kenny

I have purchased the "Zoom Phone Australia & New Zealand Unlimited Calling" today.

But when I try to call the Zoom test number 8378 or my mobile phone, it keeps saying "The requested service is not available in your calling plan". Can anyone help me with this? Thank you very much!

Hi

very strange support from Zoom phone ... 

following this documentation we can use the jabra headset button to answser a call or mute but it will not support to hangup "

• You can't use buttons on these devices to end a meeting or hang up a Zoom Phone call."

... is someone know why ... ?? 🙂

https://support.zoom.us/hc/en-us/articles/360026690212-Supported-USB-HID-devices-for-the-Zoom-desktop-client

thanks 

On nearly 100% of our calls via Zoom Phone, the audio delay is so bad that it leads parties to talk over each other and is nearly unusable for phone communication. We've been on Zoom Phone for about two years, and it's been this way the whole time. I can't imagine it's this way for everyone, and Zoom video meetings don't suffer from this problem, so I'm hoping there is a fix for us to get Zoom Phone working. ???

I have recently set up the integration with Zoom Phone and Salesforce.  I have been doing some testing with the SMS functionality and have some questions/issues.

1. The SMS messages do not get saved to Salesforce unless I actually go into the record in the Zoom app within Salesforce.  I do not imagine my users will be using the in salesforce app very much because of the other options.  Is there a way for it to force save messages without viewing them in SF?

2. The SMS messages, once saved, are not being related to a contact record.  I tested having SF create records for Zoom phone calls, and that seems to relate the task record to the correct contact, but the SMS record doesn't relate to anything.

3.  You can change the task subject after the record has been created but once you have another message added to the conversation it changes the subject back to what it was originally.  Is there any way to override this?

I am sure I will have other issues but these items are not ideal.

Thanks,
Scotty

Hello Members,

I bought the zoom package 4 day back for calling plan,everthing was working fine i was able to receive and make calls on my zoom phone app but from today in my phone app it says "Your acount is inactive,please contact admin (code: 1301403).i have done everything talk to a customer care but nothing worked.Please if anyone knows how to eradicate this problem please help.I am not able to receive or make calls.

We are about a month away from go-live with Zoom phone. In our testing we’ve found that delegation calls with ring all of the delegatee’s devices, including their mobile phone apps. Has anyone found a way to limit this? My concern is bosses lines ringing on their assistants cell phones at all times, including lunch breaks, after-hours and weekends.

Thank you in advance!