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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Warm Transfer vs Blind Transfer

We're new to Zoom phones, but I still feel this is going to be a stupid question. I am trying to find out how to do a warm transfer of a call rather than a cold transfer (that is, I want to be able to talk to the person I am transferring the call to ... Show more

We're new to Zoom phones, but I still feel this is going to be a stupid question. I am trying to find out how to do a warm transfer of a call rather than a cold transfer (that is, I want to be able to talk to the person I am transferring the call to before it's actually transferred). Everything I have read indicates you just hit transfer, the soft key for the party to transfer to, talk to them, then press transfer again to complete the transfer. My issue is as soon as I hit transfer and the party, it just transfers the call. There's no opportunity to talk to the transferred party first. What am I missing? BTW, our phones are Yealink T46S. Thank you!


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SMS "message could not be sent" error

I have zoom health business account. For few months now every now and then I would get "message could not be sent" error when I try to send SMS to my clients. 

 

Any idea how to fix this? Thanks. 

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PLS TREAT AS URGENT

How long does it takes to approve my Zoom Phone Sms Campaign,I already fill out all details needed

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CSV import to Zoom issues(E.164 number)

I am able to pull data out of our EHI program called Alayacare. It's a straight CSV file. I have to move these values into Zoom test import file to bulk upload external contacts. The problem with this is that the CSV file format does not like +'s and... Show more

I am able to pull data out of our EHI program called Alayacare.  It's a straight CSV file.  I have to move these values into Zoom test import file to bulk upload external contacts.  The problem with this is that the CSV file format does not like +'s and I am having difficulty formatting the CSV file phone number to E.164 format (+15415555555).  Does anyone have any tips because I have to deal with this everytime that I import contacts.

 

The Zoom external contact system won't accept the CSV import if the phone number is NOT in the E.164 format.

 

Thanks

Joe


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SMS Text campaign

Is it correct that any sms / texts with Canada are exempt from this new campaign that needs to be created and approved?

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Recording Call From Desktop Phone

Hello! I have been tasked with figuring out how to toggle recordings on our company desktop phones. We recently transitioned to using the zoom phone service. We cannot have on the setting where recording is always on (with the type of work we do). Ho... Show more

Hello! I have been tasked with figuring out how to toggle recordings on our company desktop phones. We recently transitioned to using the zoom phone service. We cannot have on the setting where recording is always on (with the type of work we do). However, we would like the option of recording some calls so they can be transcribed when needed. We know how to do this on the desktop app, but I need to figure out how to start and stop a recording on our physical desktop phones. For example, is there a code like *4 we can press to make it start recording? Does anyone have any experience in doing this?


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Another 10DLC question - Upstream CNP declined without any explanation

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. Your SMS campaign has not been provisioned... Show more

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it. 

 

Your SMS campaign has not been provisioned because of the following reason, Upstream CNP declined sharing request for campaign C8YLDJF. Explanation: C8YLDJF.

 

The rest of the email are the links to Best Practices and other articles.


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SMS 10DLC Registration Denied

I received a notification that "one of your 10DLC Campaigns is in a Rejected status. Please see the details below:Your privacy policy mentions that you share consumer personal data or consent with third parties / affiliates" My question is what do ne... Show more

I received a notification that "one of your 10DLC Campaigns is in a Rejected status. Please see the details below:

Your privacy policy mentions that you share consumer personal data or consent with third parties / affiliates"

 

My question is what do need to change about the privacy policy to satisfy the requirements for approval?

 

The email says to refer to  this document but it contains no information regarding the particular rejection reason i received. 


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Resolved! Provisioning Yealink T48S phones

Hello. We're setting up a new Zoom Phone system, so I'm a big newbie here. We have mostly Yealink T46S phones, but I have a couple of T48S as well. I've had no trouble provisioning the T46S phones, but I can not get the T48S phones to provision. I am... Show more

Hello. We're setting up a new Zoom Phone system, so I'm a big newbie here. We have mostly Yealink T46S phones, but I have a couple of T48S as well. I've had no trouble provisioning the T46S phones, but I can not get the T48S phones to provision. I am following the steps as instructed (added the phone, downloaded and installed firmware, did a factory reset, added in the provision URL). But when I test it, it says the provisioning failed and it shows the phone offline. It also says that a factory reset is needed to provision, but I have done that multiple times now. All three of the T48S I have tried have failed. I can access the phones via the Yealink web interface, so I think they are working correctly. I am just not sure why I can't get them to provision. Any help would be greatly appreciated!


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Resolved! Assigning more than one number to a user

I'm a one-person small business. I have two phone numbers and two phones in the office. I'd like both phones to receive calls on both numbers but when I go to assign my numbers, it looks like it will only allow me to assign one of the two numbers to ... Show more

I'm a one-person small business.  I have two phone numbers and two phones in the office.  I'd like both phones to receive calls on both numbers but when I go to assign my numbers, it looks like it will only allow me to assign one of the two numbers to my user account.  How to I accomplish what I'm looking for?

Redacted screenshot 


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