Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

SMS Campaign Errors

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account...

Resolved! Zoom Phone Usage - Sort users by phone usage

What I am hoping to do is find a way to view or export a list of all the Zoom phone users and how much they have used the phone in total minutes. I have exported phone usage data but it does not list totals per user and I think users that have not us...

Call Queue reporting, Abandoned Calls

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports? Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that pres...

Zoom SMS not received sometimes

Hello.I have been getting reports that some of my Zoom SMS messages are not received. It's intermittent and I'm not sure if it's tied to specific mobile carriers or specific devices. Anyone seen this issue and has a solution?

tzimmer by Newcomer
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Trouble making outbound calls

I am not able to make outbound calls. I am in the US with an unlimited calling plan and a toll free number. There is no error code and the call log shows the call as successful. Does anyone know how to help?

on call person

has anyone setup a call que /group line to have an on-call person during off hours? If so how did you setup up? So far i can't see an easy path to setup this up for one of my teams.