Our Zoom Phone system has become live today after our numbers ported over from previous user.

Everything is working fine, the IVR is in place with our options sending calls to the relevant destination.

However, at the end of our recorded IVR message - a new message has appeared stating 'if you know the extension number of the person select now or press 0 to speak with an operator.

This is not something we want/need - how do I turn it off... have been trying to find an option for it.

Any ideas?

I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays.

We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours overflow.  I only want certain queues / shared lines to close during a bank holiday, not the whole site.  If I try to use the holidays hour setting, targeted, I can set a date & time window, but there's not an option to just affect the hours, I don't want to play a default message etc, I just want to have the existing overflow per queue / shared line in place.

So we are manually unticking the days on each queue currently to close them on bank holidays, then we need to remember to tick the days back on. Does anyone have a more efficient way in mind, please?

I am using Zoom Phone to handle phone and fax. I have noticed that automatic phone recordings do not appear in the desktop app, even though they do appear in the recording log. The same goes for faxes—sending and receiving faxes works, but received faxes only appear in the log, and my desktop app on my Mac says "No faxes received yet".

Is there something I have to do in order to sync my desktop app with the company's account? Is it a permissions problem?

Thank you!

I signed up for zoom phone to port my skype number .

Sales told me to request porting at sign up . Saw the porting in progress for 3 days in my zoom account and then it just vanished, I have been trying to get help from Zoom for the last 5 days without much success .

 I  can not complete the porting document since its a skye number and my skype invoice does not have the information requested by the porting document.

 The  tech support request took 23 h to answer and they  send me the link to the porting page without answering any of my  question or providing more details than what is on the porting page 

Sales promised me porting is simple - no worries . Now I'm stuck in a loop with NO help from Zoom and probably loose my number because I can not get any help.

I any advice on how to actually get real support and help ? I cant even get this escalated ! 

Did anyone port a skype number sucessfully ?

 I fear i lost my number because  of zooms .

Is z

Good Day All

This is my first time posting so I hope I am doing this correct. 

I have recently (within 48 hours of this post) ported in a Canadian number and could not receive SMS. After reviewing all configuration and settings with Zoom agents, we are unable to receive SMS.

I have completed the following actions but still could not receive SMS on Zoom Phone.

1. Enable SMS/MMS
1. Account level – SMS/MMS toggled On.
2. Group level – No group was setup. Set up new group with user added, SMS/MMS toggled On.
3. Site level – I have no “Site” tab available under “Phone System Management > Company Info”.
4. Individual user – SMS/MMS toggled On.
2. 10DLC Compliance

1. Brand name approved.
2. Campaign not submitted.
3. I was informed by Zoom agent that I should still be able to receive SMS/MMS message without Campaign approved. Yet this is not the case upon testing with multiple phone numbers

Is there anything you would suggest trying? Since this number was just ported within 48 hours, is there a delay or gap time between call porting and SMS porting?

Thanks all in advance.

I'm currently combining two subaccounts into one parent account.

Let's say abc.com is the parent account domain.

Both @Abc.com and xyz.com are mixed together in the two subaccounts.

I continue to take the following actions:

When I add and invite a user on the parent account whose domain is abc.com, the user should choose "Consolidate into Account" because his domain is the same as the parent account's.

Similarly, when I add and invite a user on the parent account, whose domain is xyz.com, the user should choose "Update Email Address" because domain is the different from the parent account's.

Additionally, under the association Domain section under account management >> account profile, I find three options:

Manage users with the same domain

Allow users with the same domain to consolidate into this account

Allow users with the same domain to sign up for Zoom

Which option should I select?

Thanks

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. 

The primary problems are, 

Wiating until voicemail picks up takes too long.

Hoping that nobody else will answer the call every time the user wants to check voicemail. 

Is there really no better way for a user to check their voicemail from the phone?