I want to change my display name that will appear on receiver's device. For example, If my name is John Doe my designation is HR and when I call, the display name on the receiver's device should be "Company HR". Is it possible and how to do it?
Thank you!!

We are a company of 25 staff, many of whom work with clients and need their phones on the go. We switched to zoom phones about 6 months ago and have been struggling intensely. Calls get dropped, missed, audio is inconsistent, voicemail notifications with a major delay until they actually appear... We've dug deep into the settings and a few things have helped, but nothing has solved the issue. The only thing that seems to potentially explain it is that we need very strong Internet connection to use the phones, it can't rely on phone data. We aren't receiving error messages, just extremely poor performance. I'm wondering if zoom phones are good for people who are primarily desk bound? Customer support comes back with the same auto responses with every ticket: send a screenshot. The issue that we can't screenshot what's not happening or capture the poor performance. Are others having these issues? Thank you.

Individual affected has correct licensing (Person A). Was texting the phone number in question (person B) throughout the day, then suddenly messages stopped going through. 

When Person A messages other numbers, they work. When other users in our org text Person B, it works. It's only SMS messaging between (to/from) Persons A & B that are not working. This happened suddenly and with no change in the system, licensing, etc. 

Person B checked to make sure they didn't block A's number & vice versa - they haven't.

Has anyone dealt with this?

Hi,

I'm new to Zoom.  The system assigned me an extension number which I do not need as I am a small business owner and I am the only one that will be using the telephone number.  I want people to be able to call me directly on the number assigned without them having to enter an extension number.  How do I fix this?  I've looked at other posts but was unable to get it working properly.  Thank you!

I’m experiencing an issue with the Zoom app on Android where my calls keep switching between the phone's speakers and Bluetooth. This makes it difficult to hear the other person. I have to manually switch to speaker mode, which is quite frustrating, especially when I'm driving and need to use hands-free. Zoom keeps switching the audio source during calls. Is there a way to fix it? 

When we transfer a call within the company, when it goes from an extension (eg. 101 to 102), the recording prompt is played again when the transfer has been completed. Is there a way to stop this prompted to only happen when the call starts and not when it is transferred? We have found that clients do not like this disrupting their conversations when they have been transferred, as they are already aware that the call is being recorded. 

My company has now started to use zoom workplace as its main system for receiving outside calls and moving calls around our offices to other staff. One issue we have though is the volume can be troublesome when there is so many steps to simply transferring a call. I am wondering if anyone knows of a way to use the keyboard shortcut for transferring a call in combination with any possible settings to simply defaulting it to just blind transfer it to the designated number when the shortcuts used rather then bringing up the three transfer types.