I'm currently combining two subaccounts into one parent account.

Let's say abc.com is the parent account domain.

Both @Abc.com and xyz.com are mixed together in the two subaccounts.

I continue to take the following actions:

When I add and invite a user on the parent account whose domain is abc.com, the user should choose "Consolidate into Account" because his domain is the same as the parent account's.

Similarly, when I add and invite a user on the parent account, whose domain is xyz.com, the user should choose "Update Email Address" because domain is the different from the parent account's.

Additionally, under the association Domain section under account management >> account profile, I find three options:

Manage users with the same domain

Allow users with the same domain to consolidate into this account

Allow users with the same domain to sign up for Zoom

Which option should I select?

Thanks

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. 

The primary problems are, 

Wiating until voicemail picks up takes too long.

Hoping that nobody else will answer the call every time the user wants to check voicemail. 

Is there really no better way for a user to check their voicemail from the phone? 

Hi!

We use the poly Savi 8220 office model and we implemented some Zoom switch changes specifically the sync to headset feature was disabled. But now we are getting reports that the Poly Dock is no longer ringing for users. We have tested it out and confirmed this is the case. It will ring for Teams calls but not for zoom. I can enable the option to have the ringer sound come from the laptop as a workaround. Just curious if this whole issue is related to the sync to headset. I will be testing this in my dev environment tomorrow as well. So if any of you have seen something similar please let me know!

Thanks

We have a Call Queue on our account that has 3 members who answer any calls that come in to that queue. They are experiencing a weird issue when they go to transfer a phone call to an internal user - all 3 members in the Call Queue will have their desk phones (Polycom VVX 501) ring simultaneously and the member transferring the call will also have their phone ring like there is a call incoming but no display on the desk phone. They also mention that whenever internal users call each other on Zoom, their desk phones will ring as well.

I have done numerous testing with this to determine the cause but I can't seem to find the solution. I have tried adding myself to Call Queue and see if my Zoom apps ring as above (nothing), I have checked call logs in Zoom admin portal and did not find any issues with call flow as stated. 

I am unsure if this is a phone setting or a Call Queue setting that I am missing.

Any help or advice would be greatly appreciated. Any additional information needed, I can add!

Thank you so much~!