Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Zoom Phone Sms deep linking

Hello,I saw that there is an option for deep linking for zoom pone calls. I can link zoom app with URL zoomphonecall:{number} and zoom will automatically call that number. Is there any option for SMS service. I would like to send SMS on the same way ... Show more

Hello,

I saw that there is an option for deep linking for zoom pone calls. I can link zoom app with URL zoomphonecall:{number} and zoom will automatically call that number. Is there any option for SMS service. I would like to send SMS on the same way like calls. for example URL zoomphonesms:{number) to open zoom SMS and let us write the message.

Thanks


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Resolved! Assign old phone number from old account in new account

Hi,I’m reaching out because my old Zoom Phone account has been disabled, and my appeal to reinstate it was rejected. The phone number associated with that account was crucial for my small business.Is it possible to transfer that phone number to a new... Show more

Hi,

I’m reaching out because my old Zoom Phone account has been disabled, and my appeal to reinstate it was rejected. The phone number associated with that account was crucial for my small business.

Is it possible to transfer that phone number to a new Zoom Phone account? I am willing to purchase a new subscription if necessary. Unfortunately, I can't log into the old account due to the error message: “Account is disabled. Please contact Support. (1,003).”

Could you provide any advice on how I might recover or transfer that phone number?

Thank you for your assistance.

Best regards,
Ahmad


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Voicemail Length Limit

Is there a feature that allows us to set the time limit for voicemails? If not, it would be nice.Would like to adjust from five minutes to two and a half. This would help those who review the said VM's by saving time, when extracting necessary inform... Show more

Is there a feature that allows us to set the time limit for voicemails? If not, it would be nice.

Would like to adjust from five minutes to two and a half. This would help those who review the said VM's by saving time, when extracting necessary information.

 


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Zoom Phone for Salesforce content is blocked error (CSP directives)

We recently started testing Zoom Phone for Salesforce and have been relatively pleased. It seems to be working well in our sandbox environment, but when we transferred it to production, our users are receiving the following error when they try to acc... Show more

We recently started testing Zoom Phone for Salesforce and have been relatively pleased. It seems to be working well in our sandbox environment, but when we transferred it to production, our users are receiving the following error when they try to access the soft phone: "This content is blocked. Contact the site owner to fix the problem." They are not able to log into Zoom or authorize the installed app.

 

Upon doing some further digging, it seems this is related to Salesforce's  updated CSP directives. Our production environment is testing this new release update. When I disable the test, Zoom Phone seems to function fine. However, this change will be enforced in the next Salesforce release, so I'm concerned that Zoom Phone will no longer function. Any suggestions would be appreciated.


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SMS log

On my list of sent SMS messages one of them has a ! in a red circle. What does that mean?

Thanks

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Switch Devices during phone call

I would like to be able to “Call Flip” / pick up / move a live phone call to a different device seamlessly without having to put the call on hold, navigating to “lines”, then waiting for the transfer. I have demoed Teams phone and Dialpad and they sh... Show more

I would like to be able to “Call Flip” / pick up / move a live phone call to a different device seamlessly without having to put the call on hold, navigating to “lines”, then waiting for the transfer. I have demoed Teams phone and Dialpad and they show the live calls on the app Home Screen (and the desk phone with Dialpad) that you can just tap to instantly move the call with zero effort. 

Zoom offers this functionality for meetings, so why not offer it for phone too? We use the phone system all day long and it’s far more likely I have to get up and take a phone call with me rather than moving during a video meeting. 


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Resetting Verizon branded Yealink T54W phones

We dropped our Verizon OneTalk for Zoom Workplace and I am having some issues reprovisioning the YeaLink t54W phones we got from Verizon. I can get it online and activate the webservice on the phone, and upload the package to it, but once I reboot an... Show more

We dropped our Verizon OneTalk for Zoom Workplace and I am having some issues reprovisioning the YeaLink t54W phones we got from Verizon. I can get it online and activate the webservice on the phone, and upload the package to it, but once I reboot and let it connect to the network, its reloading the old Verizon ROM. 

Tried factory resets to no avail. 
My Implementation specialist from Zoom has been very little help in this. (her schedule is at least a week out from when I try to schedule an appointment)

 

Anyone know if a process to get these phones online??


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Resolved! Poly Edge or Yealink Desk Phones

Hello All: We are setting up Zoom Phone with four physical desk phones. We are dumping older Polycom VVX series phones. So we can select from Poly Edge phones or Yealink phones. Both have all the options to fit the bill. But I wonder if Yealing has m... Show more

Hello All:

 

We are setting up Zoom Phone with four physical desk phones.

 

We are dumping older Polycom VVX series phones.  So we can select from Poly Edge phones or Yealink phones.

 

Both have all the options to fit the bill.  But I wonder if Yealing has more built-in features in the Zoom Phone environment that make them more user-friendly.

 

Thanks for any comments!


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Resolved! Zoom Phone / Hubspot Integration

Hi All, I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing? I have read mixed reviews on the app, but it is improving. I am coming to tomZoom from the Dialpad environment. That was a... Show more

Hi All,

 

I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing?  

 

I have read mixed reviews on the app, but it is improving.

 

I am coming to tomZoom from the Dialpad environment.  That was also an app plug-and-play integration.


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Resolved! SMS message could not be sent

Hi. I get a "message could not be sent" when trying to send an SMS text message. Screenshot attached.

 

Any idea? Thank you.

 

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