Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Cannot open Zoom links in Outlook for iPhone get tap to install Zoom

Hi all I have a few users who have Zoom Workplace on iOS devices , these are new devices, all up to date and have Zoom Workplace installed. When the users click on a Zoom link in Outlook for mobile they are greeted with "did not open Zoom? Tap to ins... Show more

Hi all

 

I have a few users who have Zoom Workplace on iOS devices , these are new devices, all up to date and have Zoom Workplace installed. When the users click on a Zoom link in Outlook for mobile they are greeted with "did not open Zoom? Tap to install Zoom Workplace app". I have uninstalled and re-installed the app, tried using different meeting links but get the same issue. 

 

Any idea how I can troubleshoot this issue?

 

 


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Integrating zoom with zoho crm via livehelp

I'm trying to integrate zoom with zoho crm, via livehelpnow tool and received the belo feedback from the support team in livehelpnowOur team did some digging and have found that no direct numbers are attached to the authenticated user, only extension... Show more

I'm trying to integrate zoom with zoho crm, via livehelpnow tool and received the belo feedback from the support team in livehelpnow

Our team did some digging and have found that no direct numbers are attached to the authenticated user, only extension: 5278
For a phone call to make it to us the phone call must be routed to this extension.


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Elevator EM VOIP phone

Does anyone know what brand / model will work for elevator EM VOIP?

reply-icon Latest Reply - 

Request for Quotation for Microsoft 365 Family Subscription

Hi! I’m currently working in a government office here in the Philippines. Before we can proceed with purchasing your service, we’re required to send a request for quotation (or canvass form) with your signature and confirmation.We’re planning to purc... Show more

Hi! I’m currently working in a government office here in the Philippines. Before we can proceed with purchasing your service, we’re required to send a request for quotation (or canvass form) with your signature and confirmation.

We’re planning to purchase the Microsoft 365 Family subscription worth $129.99/year.

May I know where I can send the email with our canvass form template? We’ll need you to fill in your company name, address, item description and cost, and include a signature—just to make sure everything’s accurate and complete on our end.

Looking forward to your reply. Thanks!


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SMS Setup not enabling

I'm trying to set up SMS as a sole user of my account. I keep getting this message: {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}" I have followed... Show more

I'm trying to set up SMS as a sole user of my account.

 

I keep getting this message: {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"

 

I have followed the prompts given in this post: https://community.zoom.com/t5/Zoom-Phone-System/SMS-Setup-for-Skype-to-Zoom-VoiP-number/m-p/231136/highlight/true#M12785

 

I have enabled SMS under Account Management. However, when I go to enable it under Phone System Management I get a message telling me that this service is for plan users only.

 

But I am plan user and I'm signed it! How can I fix this so that I can finally get my Brand Name accepted and move forward?? 


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Jump Into June with Zoom-tastic Events 🎉

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to ge... Show more

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

📅 June 5: What’s New at Zoom? 
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.

📅 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

 

📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

📅 June 18: Zoom AI Companion Open Office
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.

📅 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

📅 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.

 

Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!

 


💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.

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Se vio alguien ajeno a mi persona en mi camara de Zoom

En medio de una reunion, se me cerro la aplicacion. Cuando entro de nuevo al workplace, me indican que otra persona estuvo en mi camara, que claramente no soy yo... Puedes decirme si esto ha pasado antes?

Resolved! Common Area License

Does a common area license come with a DID number? Can it have a voicemail?

 

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Zoom SMS not received sometimes

Hello.

I have been getting reports that some of my Zoom SMS messages are not received.   It's intermittent and I'm not sure if it's tied to specific mobile carriers or specific devices.

 

Anyone seen this issue and has a solution?

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Zoom Fax

I can see the fax on my Zoom client when I submit a test fax from my fax machine to Zoom, but I didn't get an email. Is there any way I can receive emails as well?

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