If you get a sales rep that cares, good for you, but mines was horrible. His name was JL and he would not help with setup. He would just direct us to other people, so I dont know why he was hired. Then to setup, the process takes long and you have to keep chatting with others to get your phone system up and running. Then the biggest headache is setting up the SMS text messaging. It took numerous times to get it approved and you have to argue with customer service to help you with what is wrong with the SMS registration. After I got it done, which took two months by the way, they proceed to tell me that I must purchase another license and my team could not all text from the same phone number which is our main number for the office. At this point I am done with Zoom. I ended the subscription and you have to contact yet again customer service for this. Numerous agents have stated my account will end by this day and now they are saying it is on a soft pause and that I need to wait till it goes back to basic to terminate. I requested termination a month ago by the way. I had to call customer service because the guy John I was virtually talking to started yelling at me via text with all his exclamation points. It has been an exhausting experience and one I hope will. help someone else with not turning to ZOOM for their phone services. I hated the customer service and everybody is rude. Complete waste of time and energy when it is supposed to be an easy experience.

Was wondering if anyone can help me solve this issue
On all Outbound calls the voice prompt "Call may be monitored for Quality Assurance" comes on. We as a company do not have call recording enabled, so I do not understand why this prompt plays. I have ensured that the Prompt "play a disclaimer prompt to call participants" has not been selected for any of our monitoring participants. Is there something I am missing? Thank you! 

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior. 

I am very surprised to find that Zoom is missing the most basic of things for the phone functions. 

• Paging - we have Polycom VVX 350 desk phones. The Keys & Buttons setting does not work for "Paging - Line". When applied to the user, it never appears as an option on their phone soft keys. Broken. 
• Paging - You can get around this at least, by picking up the hand set and entering the Extension number assigned to a Paging group. But when you do, it still does not work right at all. Instead of hearing a Page across all the phone speakers, it makes the phones RING. If a person does not pick up the phone, they miss the page. For us, this is a major safety issue. We use phone paging for critical announcements, and calls to other staff for assistance if a client is in crisis at the desk
• Call Queues - I had written about an issue with this, and then suddenly an hour after I posted this, all the Queues started to work correctly to show all calls and what status calls were - very odd. 
• Ring Tones - while you can pick a ring tone in your app, you have no way to ever play it / test it. You have no idea what your ring tone is until it actually has a call come through. 
• Greeting - You cannot change your greeting in the app. You have to go into the website portal, log in there, click on phone, then click your settings, then scroll way down, then go to Add Audio to finally get to a spot where you can record a new greeting. That is extremely convoluted and cumbersome when people tend to change their Greeting a couple of times a day to inform callers of their availability. In other cloud phone services I have worked with, you can record a greeting right out of the desktop app with 2 clicks! 

I cannot find anywhere in the Zoom community system, any kind of list of Features being worked on, or a voting system for features. I have found a number of posts about these issues above, but they all died for further replies many months (in some cases years) ago. So these are not new queries on my part - people have been asking about this stuff for a few years already. But there seems to be no updates or follow up by zoom on these things? 

aIs there some secret place I have not found yet? 

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app?

Context:

I'm using the Zoom app on my phone to make a call.

A call comes in from my phone (not zoom).

It rings in my ear while I'm on my Zoom phone call.

Can I mute it or send it straight to voicemail while I'm on another Zoom call?

Good afternoon,

I have an Axis A8105-E intercom door camera, and I would like to get it working with Zoom Phone. After entering in all the information for the manual provisioning, and enabling sips I was able to get it provisioned with Zoom phone. I can make calls to the common area extension assigned to the phone, with the device automatically picking up and two way audio established. However, when I press the button and attempt to have the device call a Zoom extension, or even an outside phone number, the call rings, and when the recipient picks up the call just ends.

Are there any settings I am missing? Any insight or advice would be greatly appreciated.