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📆 November 5: Zoom Workplace Open Office — See how Zoom’s tools can transform your workplace into a more productive and collaborative environment. Get all your questions answered!

📆 November 12: Zoom Phone Open Office — An open Q&A space to learn best practices, optimize call management, and streamline your workflows. Bring your questions!

📆 November 13: What’s New at Zoom — Stay updated on the latest innovations and feature releases, including highlights from Zoomtopia. Explore what’s new across the Zoom platform!

📆 November 19: Zoom AI Companion Open Office — Discover how Zoom AI Companion enhances workplace efficiency and collaboration. Join the discussion and get your questions answered!

Don’t miss out—reserve your spot today and take your Zoom skills to the next level!

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- Zoom Digital Customer Success 🌟

hello zoom team i am trying to purchase zoom phone like but when i do the check out got an error "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)" how to solve it.

So, I have seen the support article revolving around setting business hours and using the call handling feature in the Zoom website to prevent this. However, the "Phone" option the article lists only appears if you have a phone plan through Zoom, which I do not. The application on my phone is the free download from the app store, no phone account associated with mine. I have notifications turned off for the app in my phone's settings, but despite that, any calls I receive will still route to my phone first to be answered, instead of the desktop app that I will have open at the same time. Is there a way to modify/prevent this behavior?

Hello,

I am experiencing a weird issue with the notifications on the Windows Desktop app regarding caller id notifications. So, when the pop-up shows up on screen it is only showing the caller phone number but not the caller id name. It used to show the caller id name in the past but has not for at least the last month or two. The caller id name does show up in the call history though.

We have another user, and they receive the name in the notification just fine. Plus, I receive the caller id name in the mobile app notification. 

I am the account admin and have not made any changes to the account settings in the past several months.  I have also reinstalled the program on computer to see if that would solve the problem but has not. Both users are on the same version of the program.

Any insight would be great on how to resolve this issue.

Thank You

Hi,

I purchased a poly e550 for testing with zoom phone. When I park a call, it announces the park number several times. Is there a way to completely disable the announcement? or better yet, I would like to have the call go to park without needing to hang up the phone . Thanks

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. 

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613

Can someone please help with this?