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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Message presented for call screening

Zoom Phone includes a Call Screening feature. (Phone/Settings/Other) I like the feature, but I would prefer to customize the message. (the default is "Hello. This user's calls are being screened. Please press 1 to reach the user.") Zoom phone provide... Show more

Zoom Phone includes a Call Screening feature. (Phone/Settings/Other) I like the feature, but I would prefer to customize the message. (the default is "Hello. This user's calls are being screened. Please press 1 to reach the user.") Zoom phone provides ways to customize all the other possible messages you might want, but I can't find any setting to edit this message. How can this message be changed?


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🌟 Your Guide to Getting More Out of Zoom This July 🌟

Ready to do more with Zoom this July? Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen ... Show more

Ready to do more with Zoom this July?


Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.

 

Here’s what’s coming up:

 

📅 July 2: Zoom Workplace Open Office
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.

 

📅 July 9: Zoom Phone Open Office
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.

 

📅 July 10: What’s New at Zoom?
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.

 

📅 July 16: Zoom AI Companion Open Office
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.

 

📅 July 23: Zoom Contact Center Open Office
Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.

 

Grow your knowledge, connect with experts, and make the most of Zoom — we’ll be right there with you. Can’t wait to see you this July!

 

💡Looking for more? Explore additional webinars, live product trainings, and on-demand content via the Customer Success Hub.

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Resolved! Zoom Online Fax - Cover Page

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to ... Show more

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to each fax but looking for a more automated solution. If there is not an efficient way to do this currently, does Zoom intend to add this feature?


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Resolved! Audible Ringing for Call Waiting Deskphone

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second ... Show more

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members.

 

Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area.

 

Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?

Thanks!


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Appling template to a site main Auto Recptionist

Needing to change 40 Auto Receptionists and have already created and tested the template. When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.I am the phone admin.Als... Show more

Needing to change 40 Auto Receptionists and have already created and tested the template.  When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.

I am the phone admin.

Also tried with account owner login.

 

Is there setting I need to change or go about this a different way?


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Can Call on Uk Number

I bought a 20 USD package which includes unlimited calls to any region but I am only able to call the USA and I needed this for calling UK numbers but the system doesn't let me call them 
What should I do

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Zoom Phone Reports

Has anyone found a way to customize reports for Zoom Phone? Such as the User performance report under analytics & reports. The usage report does go down to 1 call for the time range set, we are looking for users that may have 0 calls during the time ... Show more

Has anyone found a way to customize reports for Zoom Phone? Such as the User performance report under analytics & reports.

 

The usage report does go down to 1 call for the time range set, we are looking for users that may have 0 calls during the time period set as well.

 

 


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Exporting/Saving SMS Messages Other Than Screenshots

I really like the convenience of texting from the Zoom phone app on either the desktop or cell phone app. However, I cannot find a way to cleanly export SMS messages other than doing screenshots with third-party apps. It does not appear from other th... Show more

I really like the convenience of texting from the Zoom phone app on either the desktop or cell phone app.  However, I cannot find a way to cleanly export SMS messages other than doing screenshots with third-party apps.  It does not appear from other threads that anyone has found a work around for this issue, but I wanted to tap the knowledge base of the audience to see whether anyone has solved this issue. 

 

Likewise -- IF ANY DEVELOPMENT GURUS ARE FOLLOWING THE THREAD, please incorporate a feature to export SMS messages and their contents (i.e. attachments) into the next major software upgrade for Zoom!  


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Resolved! Use multiple phone numbers from different countries

Is it possible to order multiple phone numbers from different countries? I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:- Nor... Show more

Is it possible to order multiple phone numbers from different countries?  I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:

- Normally making calls from Australia, but occasionally, the US, South Africa, Canada and Europe
- Need an Australian mobile (+61 4xx) number, but also US and New Zealand numbers ideally
- The ability to add additional European numbers in future would be very useful


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