Resolved! Phone icon
I am new to Zoom and all I want is a replacement for Skype. Where is the phone icon so that I can call my mother? Please!
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
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Resolved! Limiting phone recording access
Is it possible to limit recording access for specific users/departments/sites. I'll explain a bit further as I know I can create roles, but here is a scenario: User A at Site A has all their calls recording for auditing purposes. Someone who can can review the calls for Site A sees the calls from User A as expected. User B works at Site B in HR, and by default does not have their calls recorded. When User A calls User B the call is still recorded because we record user A's calls. Is there a way to prevent the auditor for Site A from listening to that call. We use to use DVS Analytics that allowed us to provide some logic to that calls were excluded.
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Yealink T57W Phones firmware is not automatically updating after release
Our T57W Yealink phones were experiencing intermittent audio issues. We found that they were not on the latest Yealink firmware. Instead of 97.87.0.15 that was released March 10, 2025, they were still on 96.86.3.17. The Zoom Chat Agent couldn't explain why they haven't pushed out the latest release, does anyone know? After I manually updated the firmware on each device through the IP GUI the audio issue hasn't resurfaced. I just hope to not have to manually update the next time Yealink releases a firmware update.
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Poly Edge E220 custom logo and background
Hello,
Does anyone know how to apply a custom background and organization logo to replace the default Poly logo and background? We have about 200+ Edge E220s and I would love to integrate that element into our setup.
Many thanks.
Answering Incoming Calls from Main Queue - Automatically Switches from Mobile to Desktop
I am the first person in the call queue and when I answer an incoming call using my mobile device, the switch icon appears at the top of my desktop Zoom app. If nothing is selected, it will automatically switch from my mobile device to the desktop app without me doing anything. I have reached out to Zoom and they are suggesting that I turn off my desktop application for phones but I never had this issue until I switched from a Galaxy to an iPhone. We just recently added a Zoom Room to our account and thought that maybe it was detecting the Zoom Room so i can switch to that but calls I have answered while at home still have the switch icon at the top. Has anyone else experienced this issue? What am I missing?
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What am I missing?
I have Zoom Workplace Pro and Zoom Phone Pro Global Select, yet Zoom is not allowing me to make outgoing calls to any phone numbers. It tells me the requested service is not available in my calling plan. What am I missing? Do I need to change a setting or buy a different plan? Thanks in advance.
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Resolved! I need guidance
Hello Everyone
Is there anyone who can guide me how should i start to setup phone system for firm comany?
I need the sequential steps in
Resolved! automatically delete voicemail after forwarding to email
We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) store voicemail, 2) email voicemail as attachment, or 3) both. It appears that Zoom supports options 1 and 3, but not 2. Did I miss something? Many of our users, having dealt with a voicemail that they received in email, don't want to bother with deleting the original voicemail as well. Thanks!
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Delete voicemail in Zoom client
When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this. This is a inconvenience to all users as they need to mange each voicemail twice in two separate applications (The email client and Zoom client).
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