We had a power outage and had to make a temporary switch to a mobile number for our practice. The next day I went to switch back to a user, that option is not one of the drop-down options anymore.

Tried the chat bot with a few things like: auto receptionist "route to user" not working

- Bot response: Ensure you have selected a valid routing option such as Voicemail, User, or Call Queue If you have followed these steps and the 'Route to' option is still not available, please contact Zoom support for further assistance.

- My statement: The route to user option is not listed on the drop down. It used to be there.

- As a workaround, I used the direct line to the user (as would for an external contact). This internal user option needs to be available. What happened?

About a month ago I noticed all my starred contacts disappeared in the Zoom Windows app. I've readded them several times but after a day or two they will disappear again. The only contact that does not get deleted is the single internal/company contact on this list. All cloud contacts and personal contacts are removed. Is anyone else having this problem and found a resolution?

I have tried to book multiple meetings to set up my IVR phone I have one of three numbers set up and I need to do the other two. I have submitted tickets but don't know how to get back to them to respond to them and after waiting on chat for over half an hour they send me to a link that does nothing so they can end the chat with me. If I thought I was going to have to work with them long term I would cancel my subscription but hopefully once set up and it s a set and forget. I need help to finish this off happy to pay hourly rate please help me if you know what your doing with IVR phone set up?

The goal is to have a phone number that goes directly to an individual phone with no menu or intermediate step by the caller.  Outgoing calls work fine but incoming calls do not come in.  There is no notification of an incoming call, nothing in the Zoom call logs and the dialing phone shows "Unable to connect".  Currently have the number set up with what I think should redirect straight to another line.   Line A is configured to use the Main Auto Receptionist and Line B is set to take the calls (Business Hours: 24/7, Greeting Prompt: Disabled, Route to User: "Line B" - Ext 800). 
This post outlines a lot of what I did (https://community.zoom.com/t5/Zoom-Phone-System/Removing-Extension-from-my-Zoom-Phone-Number/m-p/52958) but the options are a bit different now so I'm probably missing something. 

Any help is greatly appreciated. 

Hi,

I just got the zoomphone. Assigned the number and outgoing is working good. But I am not able to get incoming calls nor SMS. And I can't send sms as well it shows that I don't have a direct number. Can someone please help me how to set it up?

Thanks

Hello,

I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them. 

Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck. 

Thanks,

Derek