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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Preventing our numbers from being spoofed.

Hello,Have any of you found a good solution to a ZOOM hosted number being spoofed?We have had non-customers call and say one of our numbers has called them repeatedly. Most of us here know this is a game of whack-a-mole but does not always look good ... Show more

Hello,

Have any of you found a good solution to a ZOOM hosted number being spoofed?

We have had non-customers call and say one of our numbers has called them repeatedly.  

Most of us here know this is a game of whack-a-mole but does not always look good for our reputation.

 

Thanks in advance.

 

 


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Phone call real time full control

Are there any APIs for Zoom telephone that allow taking full control of the call?I mean, receive the transcript in real time, regarding what the user is saying, use a Websocket or any method to send that text to an NLP process, get back an audio, and... Show more

Are there any APIs for Zoom telephone that allow taking full control of the call?
I mean, receive the transcript in real time, regarding what the user is saying, use a Websocket or any method to send that text to an NLP process, get back an audio, and send it back to the user?

 

I have my orchestrator (main API) in full control of all the microservices.

 

Is it possible?


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Zoom Workplace Intune - Dialpad not showing

Hello, When I download the zoom intune app for my workplace - I am able to get signed in with SSO and everything works great for a day. A few days later I go into the app to dial out and the dialpad on the zoom phone is unable to be clicked to dial o... Show more

Hello,

 

When I download the zoom intune app for my workplace - I am able to get signed in with SSO and everything works great for a day.  A few days later I go into the app to dial out and the dialpad on the zoom phone is unable to be clicked to dial out.  If I uninstall the app and install, it works fine.  All other features of zoom work such as meetings etc.

Samsung S24 Ultra

Thank you!


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Voicemail Notifications

Hello, I am trying to get to settings so me or my people get an email notification when there is a new voicemail. Tried using chat function to get this answer. Finally clicked on the Enable Email button It says email notifications will go out per ema... Show more

Hello, I am trying to get to settings so me or my people get an email notification when there is a new voicemail.  Tried using chat function to get this answer.  Finally clicked on the Enable Email button     It says email notifications will go out per email list  But I cannot find this email list.  Googled the question etc.

 Called our company line and left a voicemail, and no notification came to my email .
 
Does anyone know where to find this email list?

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Resolved! Forwarding Calls to Another User's Voicemail

Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it wen... Show more

Is there a way to transfer a call directly to another user's voicemail from a desk phone (we're using Cisco 8861s) even when they are not using their phone? With our previous provider, we were able to key a zero before the user's extension and it went directly into their voicemail rather than ringing their phone line. I am hoping that this is a possible feature with Zoom, as well. 


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Resolved! Audio stops after 20 minutes on a Zoom Phone call (not Zoom meeting)

My office uses the Zoom Phone System for our phone calls and I use both the desktop computer Zoom Workplace app and the Zoom Workplace app on my cell phone. In the last month, if I am on a phone call for more than 20 minutes, the audio from my end st... Show more

My office uses the Zoom Phone System for our phone calls and I use both the desktop computer Zoom Workplace app and the Zoom Workplace app on my cell phone.  In the last month, if I am on a phone call for more than 20 minutes, the audio from my end stops working.  The call is still connected and I can hear the person talking, but they cannot hear me anymore.  If I quickly switch the call to the other app (i.e. if I'm using the Zoom Workplace app on my cell phone, I switch to the Zoom Workplace app on my computer) the other person can start hearing me again.  Then like clockwork, after about 20 minutes the audio from my end stops working again.  If I switch back to the other Zoom Workplace app again, they can start hearing me again.  And this just keeps repeating after about 20 minutes.  My tech team seems to think this is something with my home network/internet, but I can talk on my personal cell phone at home on this network/internet for an unlimited amount of time.  I also ran an internet speed test, and it said "Your Internet connection is very fast."  This seems to be a zoom issue, but no one can pinpoint why it is happening.  Any help is very appreciated.  Thanks!

 

 


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system blocked external calls

I have an external number which is being system blocked, I checked on the account level and reviewed audit logs for user level.  This number has not been blocked.  Has anyone else run into this issue?  Thanks!

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Resolved! Holiday/Vacation Greetings

Is there a way to set up my holiday/vacation so that calls go directly to my voicemail without ringing?Also, can someone explain the Call Handling options on Holiday List & Call Handling? Should I turn those sliders on or off? I just want the calls t... Show more

Is there a way to set up my holiday/vacation so that calls go directly to my voicemail without ringing?

Also, can someone explain the Call Handling options on Holiday List & Call Handling? Should I turn those sliders on or off? I just want the calls to go directly to my OOO voicemail. 


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I need to see the phone number of the person I am talking to on the desktop app.

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently sho... Show more

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently showing?


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Identifying which call are forwarded though zoom.

I am a very small business just starting out. I use zoom to forward business call to my personal phone. When my personal phone rings I would like to determine if it is a personal call or a business call being forwarded by zoom. Any suggestions would ... Show more

I am a very small business just starting out.  I use zoom to forward business call to my personal phone.   When my personal phone rings I would like to determine if it is a personal call or a business call being forwarded by zoom.   Any suggestions would be helpful. Thank yiou


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