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Hi I'm in process of developing a tool to capture and record zoom phone calls as they happen. I don't want to use the recordings available after call ends as provided by zoom. I want to record them while they happen. Is there livestreaming phone data available like zoom provides for meetings?
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I've looked and found these old threads without resolution: We are new to Zoom phone and have prepped a call queue. Working fine, but it displays as "INBOUND CALLER ID for CALL QUEUE." Is there any way to reverse the order so that we can see what call queue is coming first? When callers have longer names and we are looking at a iPhone or deskphone, we have to wait a couple beats to see what queue they are calling for. Most of the time, especially for external callers, we want to answer the phone more quickly but need to know who they are calling (different company names) to offer the right greeting. Any way to solve?
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We have one manager that works out of multiple branches. Is there a way to tie several extensions to one user, so they are able to answer calls at each branch from each local desk phone? We have multi-sites configured.
I switched to Zoom phone from Nextiva. I was able to send text messages without a problem or challenge.
All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.
Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."
That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.
HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?
If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?
If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.
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I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users. Questions: Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing? Has anyone resolved this “not licensed” boot message for Avaya desk phones? Thanks in advance!
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Hi, can anyone direct me to how to setup single phone numbers. I've bought one number but the setup has assigned it to a company line that needs extension numbers. Pulling my hair out, I'm sure it does not need to be this complicated. Thanks in advance for any guidance
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Is there a way to add a key on a Yealink desk phone to monitor the status of a queue voicemail box? Like a BLF speed dial but that speed dial transfers to the voicemail box of the queue for each user. And monitors whether or not the queue has an unread voicemail.
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I was able to modify the help and support page on my E550 under menu, help and support, and contact support. I have our support services business hours, phone number, and logo working. However, I cannot figure out how to also add an email address or additional phone number. Anyone else do this? I followed the link below but it doesn't show an email example. I added the below parameters to a test Zoom Phone Template and assigned it to my E550 only. I tried adding an additional line for email, but no luck. UI.MENU.HELPANDSUPPORT.CONTACT.ENABLED= "1"
UI.MENU.HELPANDSUPPORT.CONTACT.HOURS.1= "Mon-Fri 8AM to 5PM"
UI.MENU.HELPANDSUPPORT.CONTACT.NUMBERS.1= "Phone: 1 (321) 987-6543"
UI.MENU.HELPANDSUPPORT.CONTACT.CUSTOMERLOGO= "http://Logo.jpg"
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I have a Samsung Galaxy S10. When a call comes in or I manke an outgoing call using the Zoom app, the call is automatically connected to my watch. Each time, as soon as the call engages, I have to push the bluetooth button and toggle to handset. This does not happen ever if I am just using my phone in a non-Zoom capacity.
I've looked and searched. How can I adjust the bluetooth settings? thanks,
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