I installed SF Zoom for Lightning (ver 2.27). When viewing "Permitted Users" column in "Manage Connected Apps", it always displays "All users may self-authorize", even though when I go into "Zoom Integrations Oauth" it shows what I changed it to, "Admin approved users are pre-authorized". I don't know if this is what was causing the issues that I experience (incoming calls did not pop up the Salesforce Lead even though the softphone layout setting "Screen pops open within" is set to "Existing browser window". When I changed "Zoom Integrations Oauth" "Permitted Users" setting to All users may self-authorize" that issue went away. However, when it comes to outbound calls, the Salesforce Lead still does not pop up.

To recap:
1) "Permitted Users" was set to "Admin approved users are pre-authorized", but in the Manage Connected Apps screen, it always shows "All users may self-authorize". I suspect that it is neither one or the other, but somewhere in between.

2) On outbound calls, the Salesforce Lead does not pop up.

I have unassigned the Zoom Phone licenses from 2 users and removed their DID numbers, but I can't figure out how to remove their extension from the account without removing the whole account. 

They do not want an extension in the Zoom phone system any longer, but they use Zoom meetings all the time and don't want to be deleted. 

Is there a way to just remove the extension number once you remove the Zoom phone license ? 

Over the past few weeks it is suddenly hit or miss whether I can hear the caller.  I test the settings afterwards and they are fine. 

Also, my phone is ringing, along with my computer, but not giving me a way to answer on the phone, until it finishes one cycle of trying, and continues to ring longer on a 2nd cycle, then the interface on my phone pops up on my phone to answer. 

Why all the sudden bugs? 

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.

Just setting our Zoom phone system up, have connected Hubspot and Zoom using the integrations... however there's no contacts being synced to either the desktop or mobile apps (without this it would be pretty pointless).

Any ideas what I've missed or what might be broken?

I'm the admin on both accounts

Hi there,

We got several Auto-Reception set up , and some are considered as more "critical"

One of them will (depending on IVR choice) redirect to a person in charge of taking emergency call.

As this person change from weeks , we got to manually change the N° every week.

As well, we would like to be sure that no know forgot to redirect correctly (One time we had a person in support team that just added a space before the number...so nothing would never work)

We are currently setting up a "control" automatic call once a week, to ensure that everything is setup correctly.

But I can't test it through the IVR choice.

Like... if my Auto Recep n° is 064101010  , is there a way to directly compose a number that would reach the correct IVR choice?

Like... 064101010#2 ?

Thanks for your help

Ho...and if you have a different IDea on how to manage this problem (whole thing...) let me know, I love to hear and learn 🙂

Regards

Zoom Phone includes a Call Screening feature. (Phone/Settings/Other) I like the feature, but I would prefer to customize the message. (the default is "Hello. This user's calls are being screened. Please press 1 to reach the user.") Zoom phone provides ways to customize all the other possible messages you might want, but I can't find any setting to edit this message. How can this message be changed?