Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom Phone interrupt Zoom Meeting

Hello, We are having a really annoying issue with Zoom Phone. When we are in a Zoom Meeting, if we have an incoming Zoom Phone call it take the precedence over the already active Zoom Meeting. It actually automatically answer the phone call instead o... Show more

Hello,

 

We are having a really annoying issue with Zoom Phone.

 

When we are in a Zoom Meeting, if we have an incoming Zoom Phone call it take the precedence over the already active Zoom Meeting. It actually automatically answer the phone call instead of just ringing, cut the audio on Meeting and connect us to the incoming Zoom Phone call.

 

We have to stop the phone call then manually re-enable the audio on the meeting side.

 

This is really painful for us.

 

Is it a known bug? 


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Resolved! Poly phone personal directory sync with zoom personal contact

we are testing zoom phone to replace our pbx. We have a list of frequently dialed numbers that our staff uses, and we have a few die-hard phone users. Is there a way to get those numbers into the desk phone? I have tried external contacts but it seem... Show more

we are testing zoom phone to replace our pbx. We have a list of frequently dialed numbers that our staff uses, and we have a few die-hard phone users. Is there a way to get those numbers into the desk phone? I have tried external contacts but it seems that it is not supported on the phone. by the way, our phone is Poly VVX400. 

Thanks in advance.


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Resolved! Disabling voicemail

Hi All

 

Does anybody know if it is possible to disable voicemail for a call queue within Zoom? So the call just disconnects after playing an automated message

 

Thanks

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Resolved! Can you disable the meeting option for Zoom Phone

Hi All Is there a way when opening the zoom APP to have only phone options and disable the meeting options? My organization exclusively wants to use zoom as a VOIP system and not for any meetings. So want to remove the below from the app... Any ideas... Show more

Hi All

 

Is there a way when opening the zoom APP to have only phone options and disable the meeting options? My organization exclusively wants to use zoom as a VOIP system and not for any meetings. So want to remove the below from the app... Any ideas great appreciated

CallyMark_0-1647940488022.png

 

 


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Resolved! Zoom Phone terms of use

Hello all, We have two small businesses running from home and are moving those lines to Zoom Phone. We purchased an extra phone number license for routing personal calls coming to the house, via an auto receptionist. Is that going to be a problem? Zo... Show more

Hello all,

 

We have two small businesses running from home and are moving those lines to Zoom Phone.  We purchased an extra phone number license for routing personal calls coming to the house, via an auto receptionist.   Is that going to be a problem?  Zoom says Phone is for "business use only" so I don't want to run into some kind of issue down the road.

 

Many thanks.


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Resolved! Disable receiving phone calls in the iOs app but keep receiving them on the windows client.

Soon we will switch over to the Zoom phone and I am testing this now for our company.But it seems like I have run into a problem.We will use both the (iOs) app and the windows client but it seems like there is no way to set "Do not disturb" for only ... Show more

Soon we will switch over to the Zoom phone and I am testing this now for our company.

But it seems like I have run into a problem.

We will use both the (iOs) app and the windows client but it seems like there is no way to set "Do not disturb" for only the (iOs) app. 

 

Is there a way to disable receiving calls/meetings on our mobile devices whilst still receiving them on the windows client?

Because now I receive a lot of notifications on my phone while I am not working. 


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Resolved! Changing business hours

Hello I need help. My IT is not around today and I need to update our business hours, so my phone operators can continue to answer phones. Where do I find this? thx 

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Resolved! No answer on Common Area Phone, back to VM?

Hi there, I realize a common area phone itself cannot have voicemail. I'd like the main receptionist to route to the CAP when '1' is pressed. However, if there's no answer, is there any work-around to route the caller directly to the receptionist's v... Show more

Hi there, 

 

I realize a common area phone itself cannot have voicemail.  I'd like the main receptionist to route to the CAP when '1' is pressed.  However, if there's no answer, is there any work-around to route the caller directly to the receptionist's voicemail, rather than make them route back to the receptionist extension and (hence) through the IVR menu again?  

 

Much appreciated.


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Resolved! Need to have two zoom phone systems open at the same time - possible?

I just started my own small business and set up a zoom phone number. I am still working part-time at my former job until they can find a replacement. My former employer also used Zoom phones. Here is the question, I'd like to connect to both systems ... Show more

I just started my own small business and set up a zoom phone number.  I am still working part-time at my former job until they can find a replacement.  My former employer also used Zoom phones.  

 

Here is the question, I'd like to connect to both systems during the workday on one computer, so I can monitor both while working.  Is there any way to do this or is the only solution to open the different systems on different computers?

 

Thanks for any insight.


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