Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! How to Stop Zoom Phone Call From Taking Focus

Hello. When an incoming call comes in, it takes the focus. This is frustrating for our customer support reps as they are in the middle of typing notes and the focus is taken away as they type. Is there a way to have the call still appearing, but not ... Show more

Hello.  When an incoming call comes in, it takes the focus.  This is frustrating for our customer support reps as they are in the middle of typing notes and the focus is taken away as they type.  Is there a way to have the call still appearing, but not take the front focus?


Show less

reply-icon Latest Reply - 

Bulk updating Line Key 1 on all desk phones to Company Number

Hey, we would like to bulk update our phones to have the company number as the outgoing caller ID in line key one but have noticed the csv import/export does not have this feature for all users. This only seems to exist on a per user basis. Anyone ma... Show more

Hey, we would like to bulk update our phones to have the company number as the outgoing caller ID in line key one but have noticed the csv import/export does not have this feature for all users. This only seems to exist on a per user basis. Anyone managed to achieve this?


Show less

Answering calls while computer is locked

Does anyone know if there is a way to answer Zoom phone calls while my computer is locked? I lock my computer by pressing Windows+L and sometimes I get calls while my computer is locked. I usually can't sign in fast enough to answer the call.

reply-icon Latest Reply - 

Conflict in the application if you use Bluetooth headphones

Hi, I'm having trouble connecting to meetings from my Samsung smartphone using the Galaxy Buds 3 Pro Bluetooth headphones. When I connect to a meeting, the audio option identifies three options: Bluetooth, Speaker, and Headset. If I select Bluetooth,... Show more

Hi, I'm having trouble connecting to meetings from my Samsung smartphone using the Galaxy Buds 3 Pro Bluetooth headphones. When I connect to a meeting, the audio option identifies three options: Bluetooth, Speaker, and Headset. If I select Bluetooth, I can only hear, and no one can hear me even if I activate the microphone. If I use a headset, the microphone works, but I can't hear anyone else. Has this happened to anyone else? Maybe I have something configured incorrectly.

 

It is necessary to clarify that I only have this problem with ZOOM, so the proper functioning of the headphones is guaranteed.


Show less

reply-icon Latest Reply - 

Setting up a number in another country

Hi everyone, we are a business that is based in Croatia and we work as a contractor to a firm in the UK. Our work requires us to be able to call UK numbers and to have a UK number of our own. Thus far we have used Skype for this without any issues, b... Show more

Hi everyone,

 

we are a business that is based in Croatia and we work as a contractor to a firm in the UK. Our work requires us to be able to call UK numbers and to have a UK number of our own.

 

Thus far we have used Skype for this without any issues, but it is shutting down now so we switched to Zoom.

 

The issue is that when we try to setup numbers for the UK, we are required to input a UK address and documents proving that this is the address of the business, is there no other way for us to get a UK number and to call UK numbers? This wasn't required on Skype.

 

Could we at least get a Croatian number and call UK numbers without further charges? We have the "

Zoom Phone Pro Global Select Unlimited" package. Would we be charged additionally for each call to the UK if we got a Croatian number?


Show less

reply-icon Latest Reply - 

Directing Ringtone Audio

When I am called the ringtone plays through both my speakers and headset. I would much prefer it rings to just my speakers and then allow me to take the call on my headset.This is on windows desktop zoom app. The app is fully up to date. Please advis... Show more

When I am called the ringtone plays through both my speakers and headset. I would much prefer it rings to just my speakers and then allow me to take the call on my headset.
This is on windows desktop zoom app. The app is fully up to date. 

Please advise. Thank you. 





Show less

reply-icon Latest Reply - 

Cannot call using Zoom Phone

When I am dialing a US number from the account, I hear an error message: Sorry, the requested service is not available in your calling plan.

Please help. But I have already subscribed and paid for the Phone plan.

reply-icon Latest Reply - 

SMS Enable

Hi i want to use this zoom phone as my second personal number and i want o enable the sms on Zoom phone without providing 10DLC. Anyone with the solution here?

 

reply-icon Latest Reply - 

Cloud Paging

Can anyone help me understand how this works or is anyone using it? Are all the prerequisites required? It talks about certain phones you need to have I'm just all sorts of confused. It shows having zoom phone application clients so can we page to th... Show more

Can anyone help me understand how this works or is anyone using it? Are all the prerequisites required? It talks about certain phones you need to have I'm just all sorts of confused. It shows having zoom phone application clients so can we page to these devices? I tried visiting with support but all they do is send me the links to the articles I've already read, but they don't really explain what the end result is. I was with a company in the past where for paging all we did was buy the ip horn and give it a license and assign it a common area, you can then call that extension and get a page in essence. Do you still go through this same process and the cloud thing is just a way of grouping them all together? 


Show less

reply-icon Latest Reply - 

A2P Sole Proprietor Brands Registration

Has zoom started letting small businesses that are sole proprietor setup sms ?

 

reply-icon Latest Reply -