Hi All,

I would like to know if I can automate sending SMS with Zoom Phone - Salesforce Integration. My requirement is to send an SMS at a trigger point on the Lead or Contact record. Like when Lead record status is 'Nurturing' then send an SMS to the lead's phone number.

The documentation mentions that we can manually send an SMS to a lead or contact from the Zoom Phone widget, but there are no details on whether we can automate the sending of SMS.

Please reply to this post if anyone has any information regarding this.

I'm trying to integrate zoom with zoho crm, via livehelpnow tool and received the belo feedback from the support team in livehelpnow

Our team did some digging and have found that no direct numbers are attached to the authenticated user, only extension: 5278
For a phone call to make it to us the phone call must be routed to this extension.

Hi! I’m currently working in a government office here in the Philippines. Before we can proceed with purchasing your service, we’re required to send a request for quotation (or canvass form) with your signature and confirmation.

We’re planning to purchase the Microsoft 365 Family subscription worth $129.99/year.

May I know where I can send the email with our canvass form template? We’ll need you to fill in your company name, address, item description and cost, and include a signature—just to make sure everything’s accurate and complete on our end.

Looking forward to your reply. Thanks!

I'm trying to set up SMS as a sole user of my account.

I keep getting this message: {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}"

I have followed the prompts given in this post: https://community.zoom.com/t5/Zoom-Phone-System/SMS-Setup-for-Skype-to-Zoom-VoiP-number/m-p/231136/highlight/true#M12785

I have enabled SMS under Account Management. However, when I go to enable it under Phone System Management I get a message telling me that this service is for plan users only.

But I am plan user and I'm signed it! How can I fix this so that I can finally get my Brand Name accepted and move forward?? 

We have deployed Poly Edge e350 phone to our desk and have the network passthrough the phone to the PC.  In the last several months, we have had several calls about people that could not access the network on their computer.  After troubleshooting the problem, we determined the problem was addressed by rebooting the phone.  Once the phone is rebooted, network traffic passes normally.  The phones are currently on firmware version 8.2.3.0870.  Has anyone else experience this issue?  

One idea we've considered for handling this is to proactively reboot the phones during our weekly maintenance window.  Is there a way to perform that action automatically at scale?

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

📅 June 5: What’s New at Zoom? 
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.

📅 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

📅 June 18: Zoom AI Companion Open Office
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.

📅 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

📅 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.

Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.