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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Webhook notification to multiple users

I have a webhook-only app created for capturing "When a call recording is complete". I want this to apply at the call queue level - meaning any time a call recording is completed in a call queue. However, it appears to only be applied at the user lev... Show more

I have a webhook-only app created for capturing "When a call recording is complete". I want this to apply at the call queue level - meaning any time a call recording is completed in a call queue. However, it appears to only be applied at the user level. 
For example I created it on my account, and therefore any time a call recording is complete for my user it works, but if a call recording is completed for anyone else it does not. 

 

I don't want to have to create an app for each user because that will require me to grand them all developer permission and login to create it.. right? 


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Resolved! Does the Main Company Number require a phone number license?

Hi everyone, I hope the subject says it all - I would like to know if "Main Company Number" consumes 1 phone number license or may be it doesn't because it's the "Main Company Number" and not a user assigned phone number so possibly we get a free bee... Show more

Hi everyone,

 

I hope the subject says it all - I would like to know if "Main Company Number" consumes 1 phone number license or may be it doesn't because it's the "Main Company Number" and not a user assigned phone number so possibly we get a free bee? 

 

To illustrate which license exactly that is - see screenshot; we don't have that many phone number licenses hence my question whether we need to consider one specifically for "Main Company Number"

 

Thank you for your guidance!

 

Boyan_0-1680620212644.png

 


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Automated outbound caller ID

Does anyone know if the ability exists today to auto select the callerID based on called location for users with multiple CallerIDs? Example i have US, Australia, New Zealand phone numbers and place a call to each, can Zoom change my ID automatically... Show more

Does anyone know if the ability exists today to auto select the callerID based on called location for users with multiple CallerIDs?  

 

Example i have US, Australia, New Zealand phone numbers and place a call to each, can Zoom change my ID automatically without me having to select it from the drop down each time?

 

 


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No ring tone for outside callers on inbound calls

Over the past few months we have had several clients complain that when they call us they hear one ring tone and then it clicks over to a subtle white noise with no further ring tone. After some testing we discovered that we are still receiving the c... Show more

Over the past few months we have had several clients complain that when they call us they hear one ring tone and then it clicks over to a subtle white noise with no further ring tone. After some testing we discovered that we are still receiving the call on our end even though the caller can't hear anything. We are using Zoom Pro with Polycom desk phones as well as the apps on our phones and laptops. Any ideas what is going on?


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company name posted when making a zoom call

Is there a way when making a zoom outbound call, to display our company name.  Therefore, the individual can see the incoming call is from our company.  if so, how do I set this up?

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Setting up Auot Receptionist

Am I safe to assume  when configuring my auto receptionist, if I choose to not have it go direct to IVR I need to set the custom hours of when the phone should ring internally and point the route call to an individual so that the line will ring?

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Phone App

Hello, I signed up for Zoom phone last night and the app is able to make phone calls and receive, however, when i click SMS and want to start a new message it says .. You don't have a direct number. You cannot start a new conversation. Any help ? Tha... Show more

Hello, 

 

I signed up for Zoom phone last night and the app is able to make phone calls and receive, however, when i click SMS and want to start a new message it says .. You don't have a direct number. You cannot start a new conversation. 

 

Any help ? 

 

 

Thanks 


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Zoom Phone User - Disable Incoming Calls when on a call

Hi all, I am hoping for a solution here. I have a staff member who only uses Zoom Phone via the mobile app. He is not part of our main call flow, so he does not receive the incoming calls from the main auto-attendant / number. Only we can transfer ca... Show more

Hi all,

 

I am hoping for a solution here. 

 

I have a staff member who only uses Zoom Phone via the mobile app.

 

He is not part of our main call flow, so he does not receive the incoming calls from the main auto-attendant / number.

 

Only we can transfer calls to him, or customers can contact him via his external number.

 

When he's on a call, when another call comes in, it disrupts his current call which is frustrating. Is there a way we can setup the Zoom profile for him to send incoming calls to voice mail when he's busy? 

 

I know the desktop app changes your status to busy, but mobile does not have this functionality?

 

Are there any options for only mobile users? I presume there would be, please advise.

 

Kind regards,

Adam


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Exit From On-Hold State

I have a State-mandated requirement that users be able to exit an "On Hold" state at any time but I can't find a reference to that anywhere. Did I miss it or does it not exist?

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