Hello, 

I signed up for Zoom phone last night and the app is able to make phone calls and receive, however, when i click SMS and want to start a new message it says .. You don't have a direct number. You cannot start a new conversation. 

Any help ? 

Thanks 

Hi all,

I am hoping for a solution here. 

I have a staff member who only uses Zoom Phone via the mobile app.

He is not part of our main call flow, so he does not receive the incoming calls from the main auto-attendant / number.

Only we can transfer calls to him, or customers can contact him via his external number.

When he's on a call, when another call comes in, it disrupts his current call which is frustrating. Is there a way we can setup the Zoom profile for him to send incoming calls to voice mail when he's busy? 

I know the desktop app changes your status to busy, but mobile does not have this functionality?

Are there any options for only mobile users? I presume there would be, please advise.

Kind regards,

Adam

I'm trying to prevent call queue members from receiving queue calls when they are already in a (Zoom) call or meeting.  I have the queue set to route to the user who has been idle the longest. 

Calls are being routed to users who are in (Zoom) meetings, are in (Zoom system) calls, or have placed outbound calls.  Users can manually "Opt-out" for every non-queue activity, then "Opt-In" once the activity is complete, but that is inefficient and results in poor system performance. Users regularly forget to "Opt-In" after their current activity ends, and unless they manually seek their queue status, have no indication they are not active in the queue.

How can I ensure that queue calls are routed to AVAILABLE users?

I'm leaving my current consulting gig after many years and this account is linked to that company so won't be on here after tomorrow. 

We'll see if any future work involves Zoom Phone, if so I'll be back at that point!

Been helpful being on this forum! Hopefully my comments have been helpful to others as well...

cheers

Edgar

I am setting up Zoom Phone and SMS. I've gone through all the setup steps for SMS, campaigns, etc. And now I still can't text to or from my recently ported number. Is there a propagation time on any of this? The number came back as ported yesterday and I noticed this morning that my campaign I applied for yesterday is now active. Or am I missing something else? 

Hi all...I use ZOOM phone service through my work account, but I work from home. Each morning I start up ZOOM, I need to completely log out of ZOOM and restart the app before I can make calls. Several days ago, the resetting process no longer worked. ZOOM will not connect for phone calls (Service Unavailable: Code 503). The phone pad stays greyed out, so I can't make any calls. When I try to look at the details of the error, it says Registration Error. I have tried rebooting the app multiple times, and rebooting my computer and modem/router several times. Nothing is working. ZOOM continues to attempt connection all day, but no success. It was suggested that I turn off my SIP ALG setting in my modem, but nobody seems to know how to navigate around within my router settings to find this one setting, including my service provider who gave us the modem!

All recommendations welcome...

Hello and advance thanks.

Is anyone able to advise please.

We have the phone system as below.  What we cant figure out is how to set this up so when one of the extensions is on a call - its shows on the system that extension is in use.

Whilst when, for example, I am on a call, I can see that a staff member is trying to call me, however I cant end the call with a client to take the internal call, so need the system to show other users my extension is in use. 

Help!!