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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Zoom phone cuts out every second on other end when using app on cellphone

I have the zoom app installed on my cellphone. When using the dialer, and making phone calls, I can't hear the person on the other end. I can hear sounds but it cuts out every split second so I'm basically just getting a bunch of bleeps. It works fin... Show more

I have the zoom app installed on my cellphone. When using the dialer, and making phone calls, I can't hear the person on the other end. I can hear sounds but it cuts out every split second so I'm basically just getting a bunch of bleeps. It works fine when using zoom on my computer. I am connected to wi-fi and have about 90 mbs download and 35 upload. I tried it on only cellular and had the same issue. I tried going through my apps and uninstalling any I don't use and even deleted a few like Ring and a few others that I thought might help. I also uninstalled and reinstalled zoom along with restarting my phone. I'm lost on what to do. I'm thinking about doing a restore on my phone but thought I'd check to see if anyone else has experienced this or knows what could be causing it before jumping to that. The phone is a Samsung S22 Ultra. Thanks for the help 🙂


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Resolved! Zoom Phone - Call recording file destination

My organization records a lot of conversations with Zoom Phone, and we want to make sure these recordings are being deleted every so often off of everyone's PCs. Ideally, we'd like to have everyone save their Zoom recordings to an easy-to-access plac... Show more

My organization records a lot of conversations with Zoom Phone, and we want to make sure these recordings are being deleted every so often off of everyone's PCs. Ideally, we'd like to have everyone save their Zoom recordings to an easy-to-access place so that this deletion process is fairly straightforward. When I go to recorded calls in the Zoom Client (three dots to the right of the call in the call log, and selecting "open file location"), they're currently being saved to an obscure, hidden folder for all members of my team that I've spoken with. Is there any way to change it so that these files save to a more easily accessed location?  I've found information in the Zoom help documentation for changing where Zoom Meetings recordings save to, but not Zoom Phone recordings. Thank you so much in advance!


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Resolved! From Private user to Pro-user

We presently have users with private accounts within our organization. We, as a company, are currently transitioning to Zoom as a whole. If users with private accounts transition to the company account, will their previous recordings, etc., be transf... Show more

We presently have users with private accounts within our organization. We, as a company, are currently transitioning to Zoom as a whole. If users with private accounts transition to the company account, will their previous recordings, etc., be transferred with them?


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Resolved! Second call not coming thru

I have one of my users who's second call to her Poly VVX350 is not ringing thru when she is on the first line talking. The second calling party gets a message "Sorry, there is no one to answer your call" and I can't seem to find where or what I need ... Show more

I have one of my users who's second call to her Poly VVX350 is not ringing thru when she is on the first line talking. The second calling party gets a message "Sorry, there is no one to answer your call" and I can't seem to find where or what I need to set, to allow the second call to ring thru. Appreciate any help/input.


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I want to train a new employee on how to take help desk calls

I want to train a new employee on how to take help desk calls, how do I stay on a meeting with them and be able to pull in the phone audio of the incoming or outgoing call? Or maybe there is feature I am missing that would make this task easier. I am... Show more

I want to train a new employee on how to take help desk calls, how do I stay on a meeting with them and be able to pull in the phone audio of the incoming or outgoing call?

 

Or maybe there is feature I am missing that would make this task easier. I am currently an admin and we have Zoom One Business and Zoom Phone.


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Resolved! Live Receptionist

We have not made the jump to VOIP yet but considering Zoom Phone. When the office is open, we answer the calls live (No auto attendant). After x rings, if no one picks up it will go to voice mail. Non-Biz "Night ring" / "Auto Attendant" is activated ... Show more

We have not made the jump to VOIP yet but considering Zoom Phone. When the office is open, we answer the calls live (No auto attendant). After x rings, if no one picks up it will go to voice mail. Non-Biz "Night ring" / "Auto Attendant" is activated and calls go to the auto attendant, where they can leave message in general mailbox, go to a particular extension etc. 

 

1) Is there a way to do live answering vs. auto attendant Menu answering all calls, when open? 

 

2) Is there a manual way to set when the business is open? Like via a programmed button on phone? I am thinking of times when office closed for weather or someone gets in late and no one avail to answer call(s) yet. 

 

3) Is there a way to set a special closed message in the event of an outage, snowstorm, etc to let people know? How is that set? 


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Zoom Phone

I am setting up some Poly vvx250 phones for my work with Zoom accounts. I make a user, assign the user to a phone, I then set up the phone and once the phone is set up normally it will provision and we are good to go but some of them do not and I nee... Show more

I am setting up some Poly vvx250 phones for my work with Zoom accounts. I make a user, assign the user to a phone, I then set up the phone and once the phone is set up normally it will provision and we are good to go but some of them do not and I need help on how I can provision them so they can start to use them. 


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Set the Lunch Time in Auto attended

Hi

I am Business Hours 8 AM to 8 PM  if any call between 1 PM to 2 PM  i need lunch greeting .How to to do 

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Cisco MPP 8841 Random Restarts

Hello, I was just seeing if anyone has any input or experienced a similar issue to this and if you have found a fix.We have about 140 to 150 Cisco 8841 with the MPP firmware on it. When we switched to Zoom phone about 6 months ago our phones have bee... Show more

Hello,

 

I was just seeing if anyone has any input or experienced a similar issue to this and if you have found a fix.

We have about 140 to 150 Cisco 8841 with the MPP firmware on it. When we switched to Zoom phone about 6 months ago our phones have been randomly rebooting. They will reboot sometimes in the morning sometimes in the afternoon, during a call, just completely random. It's not always at the same time so it's not a timeout or refresh issue with our switches or router.
We have eliminated it being a switch issue since we have tried using different switches with them.

 

We did not have the problem when those same devices had the enterprise firmware that we used with our Cisco PBX.

 

Any insight to this issue would be greatly appreciated.


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