Hello Community,

Looking for some suggestions, ideas, on how you would handle this type of scenario (if you've run into this).

Context: We recently moved to Zoom Phone (less than a year) and we've gone away with traditional desk phones (everything soft phone in offices, exceptions for common area phones/emergency phones). The biggest issue we are running into at this stage is, a large number of our users just don't remember or think to ever log in. Some even don't even realize they aren't logged in. 

We've done full "mandatory" training sessions leading up to the transition to Zoom for everyone. There are training materials  and reference documents that we've shared with our users and made available  for them to access. We've sent comms out to our users with reminders to be signed in etc...

What else is there?! lol. In the past, unless you physically unplugged your phone, it always worked.

Looking for suggestions on what you have perhaps done in your organizations to encourage/remind/(force?) your users to be signed into their Zoom app so that they are available on the phone system.

Hello-

We are looking to track certain values every month and I have some questions on how to run reports to obtain the following. 

• Total number of incoming calls
• Number of those calls answered
• Number of those calls the caller abandoned before being answered 
• Number of those calls that were forwarded to the back up call center
• Callers average wait time
• Average call handle time (I believe this one would be taking the average of the "duration" column)

I did go into reports and using the sort feature. I see in the "Call Connected" column, some say Key 1 and some have --. Can you explain what those mean?

I would like to create a zoom because I want to create a zoom and talk to my friend to talk to my teachers about what I'm supposed to do in class and stuff and have to bring my grades up and everything and how can I make my texts up and or when can I make them up because I need to get my grades up I need to get the grades I need to get a birthday if I don't get good grades I can't get a birthday I won't get nothing from birthday and I just really need to bring my grades up and to bring all my grades up to A's and B's.

Hey Zoom Community, 🙌

Newbie here to the back-end of Zoom and I need some advice PLEASE! 🙃

PROBLEM:

• Currently, when creating events only the owner has authority to START the meeting.
  • This was a big issue when the owner did not join call as we could not start the meeting. 😮
  • We have a few admin emails added to the account but at the time, it didn't matter which we were logged into, none were able to start the meeting.

SUGGESTION:

• Someone has said we would need to add a 2nd line...
  • Is this the best (and correct) way to do this?
  • I don't need another phone number or landline connected, just the same access for control of meetings which the owner has to be given to admin.

I hope this is clear... 😅

Look forward to your comments!😎

The error is "emergency calling may be limited or unavailable for user" in a little exclamation point icon next to my Zoom phone number.  What exactly does that mean?  I have tried to search for an answer, but have not been successful.  

Does it indicate a problem with my account, or is it just a caveat?

We have integrated our analog overhead paging system (which has 7 analog amplifiers and multiple speakers throughout two buildings) with the Zoom phone system. We have connected the 7 amplifiers to one analog 8301 IP Paging Adapter. We currently enter one zone code to page all speakers . We would like to have the ability to separate the overhead paging to different zones (locations). We are not sure as to the best way to accomplish this. Do we buy additional Algo units or are there other types of units that would accomplish our goal? See the below goal and attached pic of the 7 amplifiers.

We moved from dialpad to zoom phone under the impression that our license would travel with us as users as we move between devices as is the case on every other tool we use.   We work in two locations on Windows 11  machines running the zoom app different days of the week, and use android phones with the zoom app installed.  We only have two users and we are not cheating licenses.

But now zoom client on Windows 11 constantly/randomly logs itself out quietly, blocking phone calls to our computer.  And it doesn't understand that we are now at location 2 and location 1 can be logged out?  

Is this because each licensed user has zoom phone running on both our office computer and our android phone? 

One of our users is experiencing the following problem:

"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person once the call screen finally closes. The unwanted call, then again, is difficult to abort. In addition, I am sporadically unable to answer phone calls due to a charging icon appearing and a message asking me to "please wait" after pressing the blue button to take the call.

I am running the current version 5.14.6.13477 and my phone is a Galaxy S20 Ultra 5G, Android 13, One UI-Version 5.1, Modelname SM-G988B/DS

As I use Zoom phone for work, it would be important to improve the situation. Any ideas would be appreciated. Thank you!"