Hello,

I'm trying to see what the steps are for customers to leave a voicemail under a certain extension of ours when they call in after hours or on Holiday hours?  I set up names and greetings for each of our extensions but what does the customer hear when they call in after hours?  Are they giving a list of names or options to hit?
Thanks!

Here's my situation: 

My Zoom version is 5.14.5. This is a long one, but please bear with me.

I work for a small conglomerate. Our phone systems are organized as follows. The order is top to bottom: 
 
Unique telephone number 

Main auto-receptionist
Call Queue

Members are the same in each call queue for each business, respectively. These members receive calls, then transfer calls to other users at our company. 

It is important for our businesses not to be conflated with one another. We avoid this by a). having different telephone numbers, and b). having different auto receptionists with different greetings, voicemails, etc. (e.g. "Hello, thank you for calling Company A," etc.) However, another thing we need is to allow our users, who may work for both companies, to be able to change their outbound caller IDs to either company, respectively. 

I've enabled our users to be able to change their outbound caller IDs. However, whenever they switch their outbound caller ID (see attached photo) they get "Additional Company Number, Additional Company Number, Additional Company Number, etc." This would be fine, if when they selected one of these numbers, their outbound caller ID would reflect the auto receptionist these numbers are assigned to, but they do not. Instead, their outbound caller ID is usually our parent company, which, in turn, is assigned to our main site, which is, in turn, not the business they should be IDed under. 

I've had a lengthy discussion with Zoom support on this. They told me that caller ID is generated at the site level. Create different sites, and then assign users under the sites depending on what outbound caller ID they need. 

This could work for me, but at Zoom's current version (5.14.5), users can't be a member of more than one site. I could create multiple users for employees that work for different companies, but this is not tenable because users need to remain available to take calls for either business at any time. And they can only be signed into one Zoom user at a time. 

In light of this, Zoom support has told me that my needs cannot be met by their system. 

I understand that new legislation makes it harder for systems to account for multipler caller IDs due to fraud, etc. I also understand that is reliant on the phone carrier to display correctly (i.e. the caller id might show as a 9 digit direct dial number as opposed to the name of the site). Having a 9 digit number is fine by me, it just can't show as our site name, which doesn't apply to all the businesses we run out of our site. 

Does anyone have any solutions? 

Hello Community,

Looking for some suggestions, ideas, on how you would handle this type of scenario (if you've run into this).

Context: We recently moved to Zoom Phone (less than a year) and we've gone away with traditional desk phones (everything soft phone in offices, exceptions for common area phones/emergency phones). The biggest issue we are running into at this stage is, a large number of our users just don't remember or think to ever log in. Some even don't even realize they aren't logged in. 

We've done full "mandatory" training sessions leading up to the transition to Zoom for everyone. There are training materials  and reference documents that we've shared with our users and made available  for them to access. We've sent comms out to our users with reminders to be signed in etc...

What else is there?! lol. In the past, unless you physically unplugged your phone, it always worked.

Looking for suggestions on what you have perhaps done in your organizations to encourage/remind/(force?) your users to be signed into their Zoom app so that they are available on the phone system.

Hello-

We are looking to track certain values every month and I have some questions on how to run reports to obtain the following. 

• Total number of incoming calls
• Number of those calls answered
• Number of those calls the caller abandoned before being answered 
• Number of those calls that were forwarded to the back up call center
• Callers average wait time
• Average call handle time (I believe this one would be taking the average of the "duration" column)

I did go into reports and using the sort feature. I see in the "Call Connected" column, some say Key 1 and some have --. Can you explain what those mean?

I would like to create a zoom because I want to create a zoom and talk to my friend to talk to my teachers about what I'm supposed to do in class and stuff and have to bring my grades up and everything and how can I make my texts up and or when can I make them up because I need to get my grades up I need to get the grades I need to get a birthday if I don't get good grades I can't get a birthday I won't get nothing from birthday and I just really need to bring my grades up and to bring all my grades up to A's and B's.

Hey Zoom Community, 🙌

Newbie here to the back-end of Zoom and I need some advice PLEASE! 🙃

PROBLEM:

• Currently, when creating events only the owner has authority to START the meeting.
  • This was a big issue when the owner did not join call as we could not start the meeting. 😮
  • We have a few admin emails added to the account but at the time, it didn't matter which we were logged into, none were able to start the meeting.

SUGGESTION:

• Someone has said we would need to add a 2nd line...
  • Is this the best (and correct) way to do this?
  • I don't need another phone number or landline connected, just the same access for control of meetings which the owner has to be given to admin.

I hope this is clear... 😅

Look forward to your comments!😎

The error is "emergency calling may be limited or unavailable for user" in a little exclamation point icon next to my Zoom phone number.  What exactly does that mean?  I have tried to search for an answer, but have not been successful.  

Does it indicate a problem with my account, or is it just a caveat?

We have integrated our analog overhead paging system (which has 7 analog amplifiers and multiple speakers throughout two buildings) with the Zoom phone system. We have connected the 7 amplifiers to one analog 8301 IP Paging Adapter. We currently enter one zone code to page all speakers . We would like to have the ability to separate the overhead paging to different zones (locations). We are not sure as to the best way to accomplish this. Do we buy additional Algo units or are there other types of units that would accomplish our goal? See the below goal and attached pic of the 7 amplifiers.

We moved from dialpad to zoom phone under the impression that our license would travel with us as users as we move between devices as is the case on every other tool we use.   We work in two locations on Windows 11  machines running the zoom app different days of the week, and use android phones with the zoom app installed.  We only have two users and we are not cheating licenses.

But now zoom client on Windows 11 constantly/randomly logs itself out quietly, blocking phone calls to our computer.  And it doesn't understand that we are now at location 2 and location 1 can be logged out?  

Is this because each licensed user has zoom phone running on both our office computer and our android phone?