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We have one extension, 704, that is ringing when calls are inbound to several other extensions that are also ringing. Group Call Pickup is not setup. This extension is in a call queue with a single extension used for security. Any tips?
Has anyone done this? can you share your configs? https://support.zoom.us/hc/en-us/articles/360035817952#h_6ef0cbf5-8d10-4237-91f0-e70f7b73a590 zoom page about templates ^ https://docs.poly.com/bundle/edge-e-parameter-reference-guide-current/page/before-you-begin.html Poly page on supported settings ^ In device settings there are few syslog parameters: device.syslog.serverName device.syslog.renderLevel device.syslog.facility device.syslog.prependMac
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one participant still has a rotary phone, will that rotary phone work to call in to join a zoom meeting?
Thanks
We are migrating a customer from Skype to Zoom phone they have several models of Poly VVX phones and they are questioning what appears on the display. While on Skype they USed to have the line with the date on the upper right corner showing the extension number in the upper left corner and the display name in front of the line as the picture shown below Now after the migration to Zoom if we don't manually update the the Keys and Positions in the phone settings nothing is shown on the screen of the phone. I have updated several of those phones manually the alias in the Keys & Positions to show the phone number but customer would like to have the old look and feel on their phones. Is there a way to change the display template to show the extension number in the upper left corner and the phone name in the front of the line ?
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I needed to update my main greeting on my IVR. Now it wont pick up. I went into the Receptionist profile and it still shows the main greeting is attached. I didn't change anything else. What happened?
I've run into this issue multiple times with the Zoom mobile app on Android different devices and it has occurred across multiple versions of the Zoom mobile app including the most recent. I can't say for certain if it occurs on iOS as no iOS users have reported this to me. I have an existing user "John Doe" with x1000. I delete John Doe entirely of Zoom Phone and as a Zoom User. I create new user "Jane Smith" and assign them to x1000. Users still see "John Doe" calling them when a call comes in or is transferred from x1000. Deleting the Zoom app from the device and telling it to delete associate data then re-installing will resolve the issue. This seems to be some kind of bug with the local caches on the device not getting refreshed.
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We have configured and tried call queue with all the available options ( Longest Idle, Simultaneous, Rotation, Sequential) We are facing an issue with calls struck in call queue even agents are available and online. The calls get abandoned after sometime and start distributing calls to agents. Please let me know if anyone has issues with call queus.
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How do you change the voice prompt in auto receptionist if the caller enters an invalid extension number?
