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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! What would cause a high number of calls answered by others in reporting?

I manage a group of 16 agents that take incoming calls. What would cause an agent to have a high number of inbound calls but a low number of calls completed and high number of calls answered by other?

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Resolved! Can't send SMS (but can receive)

Hi just started a zoom phone plan. I've setup my account and followed the instructions on https://support.zoom.us/hc/en-us/articles/360054155112-Using-SMS and https://support.zoom.us/hc/en-us/articles/360054631031, however I can only receive texts an... Show more

Hi just started a zoom phone plan. I've setup my account and followed the instructions on https://support.zoom.us/hc/en-us/articles/360054155112-Using-SMS and https://support.zoom.us/hc/en-us/articles/360054631031, however I can only receive texts and not send them. I tried wiping my android device's cache and clearing the app data, but I still can't send SMS from the Zoom app.

 

The error at the bottom of my screen (where the typing/input box should be) says "Your Direct Number has been removed by your admin. You cannot send messages." However my direct number is assigned to me, and I have not reassigned my direct number in several hours.

 

Edit Oct 18, 2021 -  I attached a screenshot of the error message I'm getting.


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Resolved! Yealink SIP-T54W Cannot Get Into Admin Function After Provisioning

Installed a new Yealink SIP-T54W phone, provisioned it with Zoom, and then I cannot get back into the admin functions within the phone. I have tried to change the password within the Zoom portal under Company Info -> Desk Phone -> Common Settings -> ... Show more

Installed a new Yealink SIP-T54W phone, provisioned it with Zoom, and then I cannot get back into the admin functions within the phone.  I have tried to change the password within the Zoom portal under Company Info -> Desk Phone -> Common Settings -> Admin Password, however, even after multiple reboots of the phone, it still says "Incorrect Password" when trying to log into the admin functions on the phone.  Does anybody have any ideas as to what I am missing?  Thank you in advance for your help, take care, and have a nice day! -- Ron


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Resolved! Zoom Phone doesn't work on my cell phone

My Zoom phone works perfectly on my computer, but on my cell phone (Galaxy A71) the app is still "hors ligne" and it is impossible to change any settings.

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Is it posible to port a ciscospark line to zoom?

Hi every one. The company who I'm giving support get a ciscospark email notification regard Sapark Call deactivation. My costumer wants to keep the numbers, and the endpoints that currently use to make phone calls. So they are interested on port thos... Show more

Hi every one.

 

The company who I'm giving support get a ciscospark email notification regard Sapark Call deactivation. My costumer wants to keep the numbers, and the endpoints that currently use to make phone calls. So they are interested on port those numbers to an zoom existing account they own. Is this possible to do? what is the workaround need to achieve this?

 

Thanks for your comments

 

Regards.


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Resolved! Admin Password for Yealink Phone

Factory reset on T54W phone and Admin password is not "admin". Has anyone else encountered this?

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Poly Rove B2 keeps disconnecting from Zoom

We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom. If we reboot the B2 base most times we are able to make phone calls. But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to di... Show more

We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom.  If we reboot the B2 base most times we are able to make phone calls.  But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to dial out.  I have verified the B2 base is still connected to the network as I am able to log into it's web page.  I am not sure what to look for in the SIP logs or SYSLogs to see when it is disconnected.  Any pointers would be appreciated.

Thanks,

   Steve


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Zoom Phone desktop app not connecting on calls

I have a user using the Zoom application on OpenSUSE LEAP 15.4 Linux. For several months he has been able to place Zoom phone calls from home but it stopped working. He immediately gets "Called failed" and no error code is provided. He can start a Zo... Show more

I have a user using the Zoom application on OpenSUSE LEAP 15.4 Linux.  For several months he has been able to place Zoom phone calls from home but it stopped working.  He immediately gets "Called failed" and no error code is provided.  He can start a Zoom meeting just fine and send a Zoom meeting invite to others in our company and communicate.  You also can't call him on zoom.  He once brought his laptop into work and it worked again for making phonecalls but that happened only once and has not succeeded since. 

At home and work he is behind a NAT firewall.  When he transports the laptop he puts it into sleep mode by closing the lid and does not power it down so it is not rebooted and Zoom reloaded.

I am thinking of suggesting he stop the Zoom process and restarting it.  But will that be sufficient or perhaps he should reboot?

    


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