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Hey all,
We have a client on the zoom phone service that we manage that are getting reports from other companies that the caller ID for them calling in shows TEST.
Any ideas where this could be specified or changed in the zoom admin console?
Thanks!
Hey all,
Has anyone had an issue where their users couldn't use the dial pad during the call?
Eg: when navigating a company's answering service.
press 1 for....
Any help would be greatly appreciated
Liam
Not sure if I posting in the right place... When a colleague calls me on Zoom, I get notified via a window that says who is calling, and also a ringtone on my laptop. If I am away from my desk, I obviously don't hear the desktop notification and at the moment that same call doesn't come through on my iPhone.. Zoom App is installed, I'm logged in, and notifications are on. What can I do to get incoming calls on my phone, as well as my laptop? Have had a look around and can't see any answers, not is there an obvious option for this in settings
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We want to restrict users to forward call to international number and only restrict it to user's country code phone number. This is to avoid abuse for international calling by using call forwarding.
I have a lobby phone (common area) that i dont want customers to be able to make external calls with. Is there a way to restrict a phone from making calls to external numbers? I have tried the block external numbers but that only seems to work for inbound calls from external numbers.
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With the last update the of Zoom Phone Appliance app for the Yealink VP59 (5.14.2 (2889)): 1. Desktop Call Control when Connected to allow Remote Dialing from the desktop now makes the Zoom desktop app Active as if it were included in the Call Handling for the User (even though Zoom Desktop Apps is not turned on for the User). This causes the Zoom Desktop App to show incoming call pop-ups and sounds. It did not work that way previously, and kind of defeats one of the purposes of using Call Control. 2. Invited Contacts (labelled as External in the Zoom Desktop App), are showing up on the Yealink VP59 ZPA interface in the list when you proceed to transfer a phone call. Previously, this was only the External Contacts set up on the Zoom web portal under Phone System Administration > Company Info > Account Settings > External Contacts + the Internal Users Extension Numbers and they were presented in alphabetical order. Now the list is seemingly in random order. Have any other Zoom Phone Appliance users noticed these or other issues?
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Good day,
My company wants to add a "Call Us" capability to its website and mobile app, so that customers can call the call center (3-5 people) via an IP call directly to their mobile phone or fixed call center equipment.
Hi all, I want to try the Zoom phone with ZOHO CRM and desk. I will sign up for a number to test. Is there an option to select a number for an area code or see a list of number available to chose from, or is it all random? Also anyone using Zoom phone in ZOHO CRM and Desk? Thanks
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