Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Call failed (code:4202701)

User is able to send SMS messages but calls are failing from Desktop and mobile app with error code "Call failed (code:4202701) "

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Missed Calls - notification

Hi! We use Zoom phone and would like some sort of notification of any missed call. Scenario:Client makes an incoming call to our 'call queue' and rings for 30 seconds, but does not leave a voicemail. Currently, we just look at the zoom desktop client... Show more

Hi!

 

We use Zoom phone and would like some sort of notification of any missed call.

 

Scenario:

Client makes an incoming call to our 'call queue' and rings for 30 seconds, but does not leave a voicemail.

 

Currently, we just look at the zoom desktop client at various times during the day but we'd really like to set up a notification.

 

Any ideas, creative or easier?!

 

Thanks

 

Richard


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CAN A ZOOM PHONE NUMBER BE REGISTERED TO WHATSAPP

I'm pretty good at understanding how technology works, BUUUTTT.... Can I register my Zoom phone number to a Whatsapp account so that I can receive Whatsapp messages from my Zoom phone number? Ideally, I would like to have the option of receiving regu... Show more

I'm pretty good at understanding how technology works, BUUUTTT....

 

Can I register my Zoom phone number to a Whatsapp account so that I can receive Whatsapp messages from my Zoom phone number?  Ideally, I would like to have the option of receiving regular text messages on the Zoom account as I would a regular phone text, and receive messages on my Zoom number through the Whatsapp account if the sender chooses to use the Whatsapp app.  Basically, I want my Zoom number to act like my cell phone number where I can pick and choose what app to use with that number.  (Sorry if this has been asked before!! I'm brand new to this site!)  😬


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VOIP Integration Details Needed

Hello, we are using a customer and proposal management software that allows for VOIP integration. I require some details though and because Zoom is not a traditional VOIP system, I can't seem to find them. I'm also not sure if Zoom can weven work wit... Show more

Hello, we are using a customer and proposal management software that allows for VOIP integration. I require some details though and because Zoom is not a traditional VOIP system, I can't seem to find them. I'm also not sure if Zoom can weven work with this. The software we are using requires a Server Address. 


Can anyone point me in the right direction?


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Add a call queue to person from the user settings page

It would be nice to have an "Add queue" button on the user's settings page in the Phone Management area. It would facilitate adding multiple call queues to a new person rather than having to go into each queue and add the person. It would make things... Show more

It would be nice to have an "Add queue" button on the user's settings page in the Phone Management area. It would facilitate adding multiple call queues to a new person rather than having to go into each queue and add the person. It would make things much easier and faster.

 

 


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Zoom SMS messages gone after uninstalling and Reinstalling from PC

Uninstalled and Reinstalled zoom to update the app, when that happened all the sms messages disappeared. Is there a way to get this back?

International phone numbers

I am in Australia and have just joined Zoom.   When creating an overseas  contact  contacts do I have to include the full international phone prefix, eg. 001144 for the UK. 

Resolved! Poly VVX Config Page

Hi There, I'm having an issue where once our phones are provisioned to Zoom I can no longer access their config page. We are using VVX150, 250, and 450 as well as a few d230. All with the same results. Once provisioned the config page is inaccessible... Show more

Hi There,

 

I'm having an issue where once our phones are provisioned to Zoom I can no longer access their config page. We are using VVX150, 250, and 450 as well as a few d230. All with the same results. Once provisioned the config page is inaccessible. Seems the phones are refusing the connection. 

 

I'm trying to find a feature with the config page to remove the need to press send after dialing a phone number. I think I know how to do this if I could access the config page.


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SMS Messages disappeared off app

Hi, I was using Zoom to make a phone call, when i realized all of my text messages have disappeared! When i logged into the app on my desktop, they were all there, and when a client texted me, our full conversation popped back up. Is there any way to... Show more

Hi, 

I was using Zoom to make a phone call, when i realized all of my text messages have disappeared!  When i logged into the app on my desktop, they were all there, and when a client texted me, our full conversation popped back up.  Is there any way to recover the messages onto my phone?  i'm often communicating with clients away from my laptop and need our chat history.  

 

Has this happened to anyone else?  


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Max Wait Time Less Than 10 Seconds

The wait time drop-down goes in increments of five seconds, but the shortest time is 10 seconds. I don't imagine we can change that value. What would be involved in submitting a feature request to allow manual input, or adding a 5 or 8 second option.... Show more

The wait time drop-down goes in increments of five seconds, but the shortest time is 10 seconds. I don't imagine we can change that value. What would be involved in submitting a feature request to allow manual input, or adding a 5 or 8 second option. We have multiple tiers of call groups.  Our main line rings the first group. After 10 seconds if no one answers it goes to a larger group of people, but sometimes 10 seconds is just too long. 

 

Belshire_0-1729010700090.png

 

 


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