Wondering if there exists any functionality in which agents can see which calls are sitting in queue- and choose to pick up/answer any one of those calls manually.

I mean that, currently when calls are ringing through a queue, an agent has no visibility to the calls in that queue, and have to wait until the call comes back around through the agent's call queue to pick it up.

In other voip/phone systems, there usually exists a functional view of calls sitting in the queue, with the ability to pick and choose what to answer immediately without just waiting for the call to come back around.

Wanted to ask if anybody can say for certain this doesn't exist, before I look into the potential of developing this functionality internally via the api.

Thanks

We have a created a custom queue that is supposed simultaneously ring all the Users added to the queue when our main line is busy. This was created so we do not miss new client calls. Before about a week the call would ring on all 4 lines and the Caller ID would show Paralegal Overflow (the name of the Call Queue). Nothing has been changed with this call queue but for the last week the calls are only coming through to one particular User every time and the Caller ID is not Paralegal Overflow but the caller's name or anonymous. This User's phone number is not listed anywhere so no new client should be calling her directly because they would not have her number yet. Please advise on how we might fix this issue because it is integral to how we operate! Thanks!

I have successfully integrated Zoom Phone with Microsoft Dynamics 365. However the one issue is that in the call log the display shows the phone number in the correct format like +1 xxx-xxx-xxxx. However when we try to create an activity based on the incoming phone number, it does not take area code into account. It shows +xxx-xxx-xxxx. We are not able to link it to the contacts. 

Any idea how to configure Zoom app for Micor

Summary:

Why are MP3 files created by Zoom phone call recordings unable to be played by Google Drive?

Details:

I used the Zoom app for Android on my phone to make a phone call.  I recorded part of that call.  On the phone, the recording played back well.  I used the share button in the player to send the recording file to my Google Drive.

In Google Drive's UI via Google Chrome on macOS, I could see the recording file, named for the date and time of the phone call with a ".mp3" extension.  I tried to play the recording directly in GD, but it told me "Your browser is unable to play this audio file."  I found other MP3 files in my GD and they could be played directly.

So, I downloaded the MP3 file as GD suggested.  macOS could play it in Music.app and I could even open it with Google Chrome.  So, what is it about Zoom's recordings that make it incompatible with Google Drive for playback?

Has anyone done this? can you share your configs?

https://support.zoom.us/hc/en-us/articles/360035817952#h_6ef0cbf5-8d10-4237-91f0-e70f7b73a590

zoom page about templates ^

https://docs.poly.com/bundle/edge-e-parameter-reference-guide-current/page/before-you-begin.html

Poly page on supported settings ^

In device settings there are few syslog parameters:

device.syslog.serverName

device.syslog.renderLevel

device.syslog.facility

device.syslog.prependMac