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My Zoom app works with and without my VPN being active. I can join meetings, do internal calls as a meeting, and if my VPN is off make phone calls using the zoom app. Once I turn on my VPN to connect to my work computer I no longer can dial or receive calls using my zoom number.
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Hi all! I have an inquiry that is very similar to this post here. My organization is moving from Avaya IP Office and over to the Zoom phone system. They are very rigid on their usage of desk phones and they all want to continue to use them as the primary means of making and managing calls; very few were interested in using the desktop app. With our Avaya system, all of the 45 staff members have one phone number and one extension. The phones allow us to have 3 lines for calls (and our front desk employee has up to 6 available). Is it possible to replicate this behavior in Zoom? We are using Yealink T46U phones and I know that within the phone itself we can define the line keys, but Zoom will overwrite it each night when it re-provisions. I thought that maybe we could use the provisioning templates to set the first couple of line keys but I'd assume Zoom would take priority over it again. Any suggestions on how to swap between more than two calls on a desk phone? For staff this won't be too bad but I could see this becoming an issue with our receptionist. Thanks!
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Does anyone know how to block incoming zoom phone calls that originate from the same source but they use multiple different phone numbers?
Can I block them by identifying the place they come from?
thanks zoomers.
I would like to define a lunch time in the business hours e.g. 8h30 AM -> 12h30 PM and from 1h30 PM -> 5h30 PM. Closed hours 12h30 PM -> 1u30 PM-> route to the voicemail. How can I do this ?
How long the porting period will be, and in the process is there any downtime of the Number causing the number to be unreachable/disabled by any chance?
I couldn't ask zoom support on this, as it seems their system is having some hard times. The support portal asks for attachment(even its said optional) but when we do, it still throws error.
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I'm guessing this is an easy one, but I can't find the answer. When using IVR, a common default message that comes up says that no one is available to take the call, please leave a voicemail for the operator. Who is getting those messages? Where do they live in the system? thanks!
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I saw a post saying that there was a spam filter in beta about two years ago, but what is Zoom doing to stop spam calls right now, in 2023? We just switched over from RingCentral about a month ago with 200+ numbers and the amount of spam calls we are getting now are absolutely over-the-top.
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We have never received scam calls. As soon as we switched to Zoom, we started getting them. One of our employees called a number back and was scammed by (city) “police officers.” She lost 14k. These scammers were knew enough about that employee to get her to pay “bond” to have a judge freeze warrants. What she allegedly did could have happened (failure to show up in court as a witness after signing a subpoena). Now we’re getting a lot more scam calls. Ugh. Thanks, Zoom (not). I’ll check our phone privacy settings I thought I turned the correct spam filter on.
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