Has anyone had any success in using a third party queueing platform (we are find Zooms call queues quite limited). We are tying to have our queueing system forward to a Zoom shared line group but it doesn't appear to have the capability to "send busy signal" when all members of the group are in a call.  All the members of the shared group have the "When I'm busy on another call" setting set to "send busy signal" but this doesn't make a difference.

I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu. 

When I've tested it, there is always a recording that comes up as a pre-recorded default, "If you know the extension for the party you want to reach"...

Am I missing something? I simply want the IVR to repeat or return to the main menu. I don't seem to have any options to bypass that one message or change it. I suppose I can have our IVR state, "press # twice to return to the main menu" but this seems strange. 

Thank you for any guidance or ideas!

Is it possible to perform a directory lookup when dialing an extension on a VVX 450?  This would be similar to when you enter an extension and a lookup is done in call history, but obviously the person has to be in the call history.  It does not search users or directories.

Hello Everyone, 

I would like to send the Whiteboards I make through the Zoom phone app to my personal email, but the Zoom Phone app I just set up won't let me send them out.  

How to I enable "collaboration with users outside of my organization?"   

- Court110 

Hello,

Currently, we have applications that can send SMS texts to cell phone numbers with common carriers such as Verizon, T-Mobile, etc.   How can I send an SMS text to a Zoom number?  I have an On-Call Zoom phone number that I use external contacts so the calls/messages are forwarded and must change the forwarding to a number each week depending on who is On-Call.  I would like to send an SMS text from the application to the Zoom phone so it is a one-time setup in the application.  Otherwise, I must change the application to send it to the on-call personal number every week.  Please let me know and thanks so much.

Jim Lucas

We have a third party answering service. At 9 PM we forward calls to a phone number (a zoom line) that the answering service has configured. How should I configure this particular line? I had it set as an auto receptionist, but when we tested this it went to the IVR recording and then to voicemail. 

UPDATE:  I'm an idiot and was giving out the wrong number.

Hello everyone,

I'm a relatively new Zoom Phone user.  I'm three weeks in and, all of a sudden, I'm getting reports from clients (and more importantly prospects) that their inbound calls are going directly to an automated generic message.

I don't see these calls on my call history nor do I receive the voicemails, which is business critical.

The behaviour is exactly what is described for blocked calls.

I've reviewed my Call Handling and Block List thoroughly and can't identify any issue there that might be creating the problem.  See attached screenshots.

When I test the line from my personal phone, it connects normally.  When I call from my different cell, it goes straight to the generic message without showing on my call list and I do not receive the VM.

I've submitted two tickets but but Support has not be helpful thus far.  

Hello ,,🤗

I have a problem about setting my phone number at zoom app.

I want to set my phone number at zoom app.

(I could set my cell phone number on computer zoom)

My phone model is iPhone mini 12.

I've done everything I can.

Check out the attached 3 pictures.

1 - picture

I entered my personal contact number except for the first digit 0.

After that, I entered the text in the security check order.

2 - picture

As a result, I received a message "Phone number registration failed. Please try again.".

3 - picture

And I even tried entering the sound code next to the security code.

But the result was the same. "Phone number registration failed. Please try again."