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I'm enabling local survivability using ZPLS module, its registered and good with its service stats. I'm now finding the option to add SBC under its routing tab as per the guide given in the following link. Unfortunately, I don't see that SBC option. Any help would be appreciated. Configuring Zoom Phone Local Survivability module – Zoom Support
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Hello, I have several lines for different agents and some agents encountering issues they are unable to successfully utilize the keypress functionality, specifically pressing "1," to accept incoming calls,
Any way to fix this?
Hello friends, Not sure if this is even an option. Does zoom possess the capability for a customer to call my business line, hear a voice message that states press one to receive a quote with that option being forwarded to my admin, and a second option to reach me directly for more urgent matters? My business line is forwarded to my admins phone, so I still receive customer texts, but sometimes I would like specific customers to reach me directly. If this is an option, what settings would I adjust? Thank you in advance.
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I can log in into my zoom acc from online browser but can't log in from ZOOM Cloud Meetings apps. It says invalid email or password. No matter how many times I change the password it still shows the same.
My users within the company are experiencing SMS Message could not be sent.
SMS is enabled. Even after clearing out the application's cache, this error message pops up.
All of a sudden SMS responses to our LMS system are coming through the Zoom app as well. Texts are being sent through the LMS from an 800 number not associated with Zoom, and when someone responds the response is coming through the Zoom app and it is being sent to a random rep. It is very strange.
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please i will like to know if the zoom phone is reliable and if anyone has used it for more than a year just got it and it got disabled not sure if i can get another one but want to be sure if its reliable. i think i might be disabled maybe because i changed my picture on my status or maybe because i have logged in on 2 diferrent phone but it signed out while i log in on a other phone. zoom didnt give any reason for disabling my account. i will be glad if i could see anyone who have used the service for over a year as changing numbers might spoil the reputation of the company.
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