When we offboard a user, our process is usually deactivating a user via Okta, and that in turn removes their zoom account and it become inactive.

However, our current process also states that we manually go into the phone system to "Remove all Packages" if they have a zoom phone number.

Is this required or can we leave it as is when a user is inactive? What are the downsides of leaving it vs not? 

Hi there , i have purchased a $15 monthly plan for zoom phone and while setting that up i think instead of putting that on direct number section ,i accidently put that number on my company number section ,and I don't know how re-setup the number, can anyone help me or is there any direct number to contact support team.

please anyone help me.

We recently migrated to zoom and are discovering that we are missing some features that we had with our old system. With our previous system, our receptionist would transfer a call by doing a warm transfer but they would transfer the call to the end user's hold. This allowed the user to pickup the call when they were ready. Is there a way to enable this? I see that a call can be parked but that is more involved and requires that the user remember the park code.

Hi,  I am looking to enable SMS call queue on my account. But I don't see the SMS toggle in the policy settings under Phone System Management -> Call Queues as mentioned here(point 5 highligted below)

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Call Queues.
3. Click the name of the call queue you want to edit.
4. Click the Policy tab.
5. Click the SMS toggle to enable or disable it.
6. (Optional) If you enabling SMS, change these settings:
   • Allow International SMS: Allow users to send SMS to international numbers. See the frequently asked questions for SMS for more information.
   • Except for specific members: By default, all call queue members and managers can send or receive SMS messages using phone numbers associated with the call queue. Click View or Edit to disable this f

How do we turn this feature off?  Just this week, when I have an incoming call, I get a voice announcement stating who is calling and asking if I want to accept or decline.  There is a lag and most often, this announcement is made after I have answered the call.  I can't hear the other party, but they hear the announcement.  Just want to shut it off.  ideas?

thanks

Is there an actual support telephone number for zoom? I would really like to just either call and speak to a human. I tried setting up a zoom phone account - and for a week now the phone number is just listed as "activating" (new 888 number setup).

I tried adding a new user so I could set up their phone today.  The user never received their verification email.  I deleted the pending user, added them again, same thing, they don't receive a verification email.  It is not an email issue on our end, other new users received their emails and I have been receiving voicemail emails all day.  

I tried to work around the issue by setting up the user with a utility mail box, then go in to the account to edit the email address but the system says the email has already been used.  I go back to users, search for the email address and nothing.  I can't find it anywhere in the phone system or the user system.