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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
I'm exploring the click to dial feature (https://support.zoom.us/hc/en-us/articles/360027633731). Wondering how the pricing works. I want to embed the phone number link into my website, am I going to pay for every calls initiated from the website? And does the account with the phone license also the account which owns the phone number?
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Hi! We are new to Zoom phone. For video calls and other appointments we use Google Meet. Is it possible to connect both services to have Zoom phone calls redirected (to a different number / voice mail) when we have a video call / appointment / blocked time in our Google calendar? I only found a solution when Zoom is used for video calls as well. Appreciate your help! Best regards, Kerstin
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Good afternoon, my name is Diva Vanessa I have had Zoom for a few years now and we do our Church Services on it but in January starting on the 16 the audio keeps going in and out so bad not sure why we do use our cell phones. please help in any way. Thank you email *********** wish I could send a clip so you can hear it.
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Our zoom phone shared group line rings several times BEFORE the auto-attendant takes over, which is unlike any VOIP system we've had. How do we silence that initial ring, but maintain ringing after extension choice?
Note; we only have two assigned numbers, one of which is used for the shared line.
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Hi Everyone I am trying to set up call forwarding to my answering service AnswerConnect to an External Number +1866414**** I went to https://support.zoom.us/hc/en-us/articles/360021325712-Changing-phone-settings-web-portal- and scrolled to How to forward to an external phone number and the answer was not helpful because my Setting will not allow me to Add an External Phone number. See no. 1 attached. So, I entered AnswerConnect to an as an External Contact using +1866414****. See no. 2 attached. Then, I attempted to edit Call Handling using AnswerConnect as the External Contact and when I pressed enter, I get an error message of “International Calling Policy for current extension does not permit routing to the selected country.” See no. 3 attached. This makes no sense because the External Contact is entered as a US number (+1) and my calling plan is a US plan. I need this problem solved so that I can forward all my calls automatically to my answering service. FJC
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Trying to provision some Polycom vvx450's but Zero Touch doesn't seem to be working. When I try and apply the changes manually, there aren't any changes being made when I perform a factory reset. I don't see in the web interface where I can update the Provisioning server for assisted provisioning . Does anyone know where to set the provisioning server in this interface? Or how to provision vvx450's? Am I missing something? I have some vvx250's that were a breeze, and I assumed these would be the same.
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Hello Zoom, I double and triple-checked my info but kept getting an error saying " Brand Creation not verified, Tax ID does not match with the company name or business type. " Your form's closest option is "Construction, Materials, and Trade Services" from your Vertical type drop-down, and from my Ontario I logged onto Ontario's website to double-check my TaxID and business number. I am registered as "Plumbing, Heating and Air-condition contractors, " I am entering the first 8 Digits only from my business number- that all that allows me to do. Can someone direct me to the correct support person for this? I called Zoom's customer support and they directed me to this forum....
I have been trying to register my Company's Brand for the 10DLC and getting an error I can not get around.
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I need to forward incoming calls to former employee (so, a vacant extension number) to another extension. If the extension is not tied to a user account in Zoom Phone, is there a way that incoming callers can be directed to another extension, or a way to keep the extension active once the user profile is deleted? Another option is to have them press zero to get to an operator, but I'm not seeing that as an option in the IVR.
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Hi, Does anyone know why the phone dialler would be missing on the Windows client? The user has the correct license and has been using it for months. It is visible on her desktop PC but is missing from the installation on her Windows laptop. Thanks for any replies or suggestions.
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