Hello,  

We are converting over to Zoom phone.  We have a call box at our loading dock.  I have an analog line from an ATA going to that device.  That extension has a phone number assigned to it also.  I have 3 members in a call queue that the call box dials.  The queue is set for sequential order. It is set to ring the following way:

1. ext 100- receiving person's extension- User with unlimited package
2. ext 200- Common area extension - unlimited package, set to not ring and fwd to an Auto Reception that in turn is set to call forward to a cell phone.
3. ext 300- Common area extension - unlimited package, set to ring a poly desk phone for 15 sec then fwd to a call queue that will ring 2 other extensions, then fwd to an ext that is fwd to a cell phone.

When I press the button ext 100 rings for the set time (35 sec) then skips over ext 200 and rings ext 300.  I am not able to get the queue to ring ext 200 at all.  I can call ext 200 from a phone and it will ring.  

I am stuck at where to go from here.

Thanks

I've assigned a US/CA Unlimited Calling Plan / Pro Features · Unlimited Domestic license to a user, but the user is still getting a message sorry you cannot place this call, your calling plan does not support calling to this destination. They are placing an external call via a desk phone (Yealink T54W)

I've already tried to remove the license and readd it, I've also tried deleting the user and recreating it. Still getting the same results. It's been around 12 hours since I setup the new user and am still getting the same results, so I dont believe it's because the system hasn't synced or anything. I've also tried resyncing the phone.

Good day zoomers 

Will i kind a problem in zoom i cant find option for video quality adjust im using zoom app in my mobile..and i cant connect it to a device like Bluetooth speaker ..if its connected but there is no sound my phone is android ...i see the icon Bluetooth connected but there is no sound on my Bluetooth speaker....so i click the loudspeakers but the sound only on my phone...then about the quality video i would like us the lowest quality because my data draining fast if the video is hd ...i spent more load ...i spend 5 to 6 hours its our gathering in our church..im ok for lower quality video so its eats less mbs..the important i listen it clearly ..hope it work in my Bluetooth speaker thank you ..

Hello support team.

Can someone help me figure the issue with my one tap mobile? For some reason when scheduling this meeting the one tap mobile isn't linked. How can I make it linked so people can just tap on it in their emails? Thank you so much for any help y'all. BTW I already tried copying the invite, and still nothing! 

Hello,

We are receiving Inbound calls through Salesforce. Once the call is done, we have a record in the object "Zoom Call Log" created, including a signal status (You can see that in the screenshot enclosed).

My question would be here, does anyone know how this is triggered? I mean, how zoom differenciates status end, answered, missed, rejected.

Thank you 🙂 

We recently setup Zoom phone for our Corporate HQ in Singapore and we are having issues with Inbound audio on a physical phone will receiving a call from an external Dialer. 

I am going to summarize and can provide PCAP if helpful

Provider : Singtel

Connection Type: Provider Exchange(OTT Private Data Center)

Physical Device: Poly Edge e100/220

We have an open support case with Zoom but hoping to have community support to assist with faster resolution. We have checked all firewall port settings required for Zoom phone and validated they are opened as needed. We have swapped to new phones of the same model but having the same issues.  We moved the phone number from a Common area account to a user account(logged into a computer) and they have ZERO audio issues.

I know I might be missing some helpful details but can fill in the blanks if anyone has thoughts of things to check.

We have a call queue where we'd like to restrict who is able to call it.  It's a technical support escalation queue that we want to restrict to managers having the ability to call it.  Zoom support tells me that they have no way to accomplish this.  Does anyone have any ideas on how we might do this?