Hello, new zoom admin here, I have succesfully transferred one of my users (out of 30ish) as a test, and after provisioning the phone and porting the number over, everything is working just fine, except that she now has to press "send" after entering the number she wants to call.  She is not happy about the one more click, as you can imagine!! 🙂

I did some looking and found that if I create someting called a dial plan/ digit map, i can turn that feature off.  After digging even further, I don't think I understand exactly  what I need to do.  Has anyone done this before, and if so, might you be able to provide some advice about how to get this done?

I've followed these links, but I just got more confused the further I went...

https://support.zoom.us/hc/en-us/articles/360035817952

https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/FAQ-Unable-to-Dial-number-if-Off-Hook-or-on-2nd-Call-in-a/td-p/8765880

thanks in advance!

I know you can register generic SIP devices that support TLS 1.2 to Zoom, like the Spectralink Versity series phones.  I've also registered the Linphone app to Zoom as a generic device.

I would like to utilize a SIP based broadcast phone system with Zoom Phone - this one: https://www.telosalliance.com/broadcast-phone-systems/voip-broadcast-phone-systems/telos-vx/telos-vx-enterprise-voip-phone-system 

The issue is the broadcast phone system only supports SIP over UDP or TCP. 

I'm essentially looking to do the reverse of what you'd do with an SBC to bring an outside VoIP provider into the Zoom platform.  I've reached out to a few of the bigger players in that space - AudioCodes and Ribbon - with minimal success.

Just curious to know if anyone has had any luck translating SIP over TLS 1.2 to UDP or TCP for simpler devices like this broadcast phone system.

When setting up my settings in Zoom Phone for a call queue, in the Music for hold setting, I am using text to speech.  Is there a way to add a "pause" in my text to speech message before it immediately repeats the message?  I would like to add a 5-10 second pause before the message repeats again.  Any tips?

I have configured Zoom Phone for Salesforce and have it mostly working.  The one issue I am having is the Related To objects being displayed in the softphone layout.  There are a number of them I don't want users to select from and one that is not there that I do want them to use.  How do I configure these?

Is there a maximum number of calls that can be merged? Our team works with people who don't speak English, so we often need to merge in translators as well as other staff members. As we're building out those workflows, we wanted to understand if there is a limit to the number of calls that we can merge together.