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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi everyone! We are new to Zoom, and I'm a little confused with the extensions and phone numbers. We have one phone license and one phone number. I've assigned it as the main company number with an auto-receptionist. My boss is license holder. So if someone calls the number, I thought they could put in my extension (I don't have a number) but it just says the person is not available. Do I have to have a phone number in order to receive calls by extension?
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Hi, Has anyone with a Zoom Phone Appliance figured out if it is possible to make it work for Desk Phone Call Controls? We have Yealink VP59 Zoom Phone Appliances. In the web portal under User Settings they appear as a Zoom Appliance and not as a Desk Phone, and thus don't have the option to check "Allow Call Control for Client".
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We have enabled the end of call survey where users are allowed to leave feedback and rate the call quality and if we go under Dashboard/Phones/Quality of Service (calls), we can see the feedback if we open specific call details but unable to export reports on the feedback results. When choose a response under "Select Survey Results" the call logs go away. Standard export does not have info on survey results so is time consuming to open Call Details for every call to see if someone left feedback.
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Hello all. I have logged multiple calls with zoom and not once have they responded. Hopefully someone can assist. For some reason, when I click a number within SalesForce, zoom no longer opens up to dial the number. It works fine in any bowser, but doesnt work anymore in Salesforce. Any suggestions pelase?
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Hi everyone, I hope the subject says it all. I totally understand the limitations here, the preferred method for corporate directory or personal directory is the Zoom client or mobile app - got it. But that said, we have this peculiar need so is there anyway to display some kind of shared directory on a physical desk phones? Whether corporate, personal, doesn't matter as long as it can be centrally managed - no integrations needed, if we must upload a CSV somewhere in the back end to populate this directory - so be it. How it's accessed using the phone's menus - also doesn't matter, as long as the user can get to it; their eyes come in contact with the directory and be able to select or search an entry and initiate a call. Thanks Boyan
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Hi everyone, I'm looking for feedback from someone who recently got Poly VVX 250 phones. What we discovered is that VVX 250 come from the factory with LLDP and CDP enabled for VLAN discovery and if that doesn't work (times out) the phone never gets L2 network connectivity and from there you can imagine, no IP, no nothing, forget being dropped into the correct VLAN - zero. It doesn't have any fallback mechanism to, for example drop to native VLAN if those 2 methods fail. Per Poly, if either is enabled, the entire mechanism (plan B) for VLAN identification via DHCP's DVD string is not even attempted. It's stated clearly in their docs and as we found out; both LLDP and CDP are enabled out of the box. Anyone out there facing this? Sure, the fix is super easy - disable them but that means we must touch the phones and that's a big problem. I was hoping for drop ship, etc and just to be clear - this issue is miles upstream from any ZTP, mac address upload, etc - the thing simply doesn't get network connectivity so none of the cool stuff downstream has a chance to occur. Thanks
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I'm wondering if anyone is aware of any shortcut keys to help triage voicemail. We have a phone in a common area that receives a large number of messages a day (>100) that need to be noted for key information and then deleted. This is much more time consuming on Zoom Phone than our prior PBX because there doesn't seem to be a way to delete a message while it is being played. Our monitor has to listen to the whole message and then respond to the menu at the end of message. Are there keypresses I'm not finding that would enable our monitors to triage messages quickly?
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Is there a way if you receive a zoom call on your mobile phone app to then move that call to your zoom desk phone (that has the same number)?
Hi Team , Can someone help me with Guide for On premise peering Configuration between For Cisco Unified Border Element (CUBE\SBC) and zoom SBC?. What are steps from prerequisite to configuration to move system in production, steps as - 1. Cisco SBC with Public IP\NAT IP with Firewall port open 2. Certificate CA signed 3. Dialpeer cofniguration 4. DNS and Firewall ports require to open ... 5. Routing and SIP trunk creation in zoom admin portal under Routing.. like this above steps.. can someone share the guide or steps
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