Can you please help?  I am not able to make outgoing calls or texts.  My mobile device (android, Verizon) is locked on the history screen, not allowing to scroll to the other phone screens (dial numbers to call out, voicemail, or SMS).  I am able to receive calles but can't move to the other screens to dial or text. 

I have uninstalled, reinstalled Zoom app but it hasn't changed access.  It's like it's locked on that one spot.  I can refresh but that is it.  I can't redial a number that is already in history or 

Is this possible to add the main line as an option for the users without adding them to the main number call queue? I want to keep it simple for them and not have to worry about them turning the queue on in their settings and getting flooded with calls.

We have Zoom enterprise account (around 100 users) and the users have Zoom Phone license, obviously.

Thank you,

Todd

Is there a way on zoom app on a mac/pc to auto answer a phone call?

I am trying to setup a system where people can call into a number and it will auto answer and they can hear the audio feed that is being fed to that computer.

Use case is if the legal team wants to listen in on a meeting; the room audio will be fed to the computer and when they call in they auto connect and hear the room. We don't want the phone ringing and distracting anyone, nor we want the phone call to go un answered. 

Everyone in the room will be aware that there may or may not be people on the phone line. 

Would be even better if it would auto conference multiple callers if more then one member wanted to call in.

We are a nonprofit that serves multiple programs. Each program is completely unique from the others and do not need to interact. I'm splitting contacts into sites based on program. Is there a way to restrict Company Contacts to just those inside a user's site? It's not necessary for them to have the full list, and some individuals are more sensitive about how many people know their contact information.

I'm noticing that I have about a month's worth of old Holiday List & Call Handling events. Are these old, expired entries eventually removed automatically, and if so, on what timing? I'm asking because I'm using the API to display this as a call coverage schedule, and also to control access to updating that schedule. I'm trying to decide if I just filter the list by date, delete old entries to clean up the list, or some combination of both. Knowing the behavior will help the decision.

Thanks in advance!

Steve Speck

We have a multi-site Zoom Phone account currently. I want a user in Zoom Site A to be able to dial Zoom Site B through a speed dial like *0111 (on net) and translate it to Zoom Site B's call queue. 

The reason is that we are moving from a different vendor platform to Zoom and that's how each site is familiar with calling internally from site to site. We still have some sites on the old platform, and I've already set this feature up through Routing Rules to route those calls through the PSTN, but am hoping that I can route the speed dial calls to Zoom locations internally through Zoom.  

Just setup Zoom phone.  I was assigned a default phone number and ported over my own local phone number.  I only need the phone number that ported over and do not require the default phone number that was initially assigned.  One individual at Zoom told me that I do not need the additional phone number license and another agent told me I do.  So am I able to cancel the default number ?  Do I need the additional license?

We need to get new desk phones as the ones we have now are at the EOL. We just need a basic desk phone that we can use to make and receive calls, place people on hold, and transfer calls to others in our Zoom phone system. We don't need the latest and greatest, but we need something that will last as new upgrades with Zoom happen. We don't want to buy phones and then have to rebuy them a year from now due to EOL. Looking for low-cost suggestions for our nonprofit. Thanks for any and all help!

Hi, ever since our Zoom Phone Appliances got updated to 5.16.0 the incoming call notification is now a small popup, instead of displaying in full screen like it used to.

Current notification.

Especially in the second photo (a Poly CXX 400) details are missing from call, like actual caller ID number (something we like to see a lot)

Does anyone know how to get it back to the old full screen notification?

Regards

Damien