Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Cannot receive incoming calls.

New customer. Single line. I wanted to have all incoming calls ring on my phone and not go through the auto attendant. Finally figured out how to unassign the company number from the auto attendant to myself. In the process I have somehow caused my n... Show more

New customer. Single line. I wanted to have all incoming calls ring on my phone and not go through the auto attendant. Finally figured out how to unassign the company number from the auto attendant to myself. In the process I have somehow caused my number to not be able to receive calls from the outside. If I call the number I get a message that call cannot be completed as dialed.


Show less

reply-icon Latest Reply - 

Zoom Phone - User login API Call

I would like to know if there is an API call to get Phone users list and last logged in to assess if users are using their phone account/license. 

reply-icon Latest Reply - 

Cutting back on toggle tax: Penn Community Bank fosters productivity through seamless experiences.

When Penn Community Bank found they were wasting resources jumping between disparate solutions, they turned to Zoom for help. Toggle tax (noun)The time and cost wasted by switching between apps to get work done. Andrew Duckworth is one of its biggest... Show more

When Penn Community Bank found they were wasting resources jumping between disparate solutions, they turned to Zoom for help.

 

Toggle tax (noun)

  1. The time and cost wasted by switching between apps to get work done. 

Andrew Duckworth is one of its biggest opponents. Andrew, IT operations specialist at Penn Community Bank, realized his organization was wasting resources — time and screen real estate — jumping between disparate solutions, sapping productivity as a result. So, he began solving the issue with a new phone management solution from his current meetings provider, Zoom. Soon, Zoom Meetings, Zoom Phone, and Zoom Rooms became ubiquitous across Penn Community Bank’s workspaces.

 

👀Read the entire customer story here: https://explore.zoom.us/en/customer_stories/penn-community-bank/ 


Show less

reply-icon Latest Reply - 

Multiple SMS Campaigns

Greetings.  Currently, I'm only allowed to create one (1) SMS Campaign.  What are options/ideas to have a second SMS Campaign?  Could I create a new Business Account specific to a Department so I can have a 'second' SMS Campaign?  Thoughts??

reply-icon Latest Reply - 

Do outgoing Zoom Phone calls made from the desktop client automatically open in Salesforce?

Hello, We have an organization where outgoing Zoom Phone calls are made from another system, which launches the call in the Zoom desktop client. If we have the Zoom Phone integration setup in Saleforce, and a browser tab with Salesforce open, will we... Show more

Hello,

 

We have an organization where outgoing Zoom Phone calls are made from another system, which launches the call in the Zoom desktop client. If we have the Zoom Phone integration setup in Saleforce, and a browser tab with Salesforce open, will we have the option to switch to the phone widget in Salesforce after the call has been made from the desktop client? Or alternatively, will a call auto-log?

 

This is a hypothetical for a prospective client, I currently do not have access to this setup in order to test.

 

Many thanks,

David


Show less

Internal Incoming Calls Getting Rejected

One of my employees is not receiving incoming calls from other employees. She can make outgoing calls, but not receive them. We have checked her phone settings and all looks good. Her desktop phone (Yealink) will ring about a half a ring then the cal... Show more

One of my employees is not receiving incoming calls from other employees.  She can make outgoing calls, but not receive them.  We have checked her phone settings and all looks good. Her desktop phone (Yealink) will ring about a half a ring then the call will go to voicemail.  Please help!


Show less

reply-icon Latest Reply - 

How do you use groups and sites in your environment.

Any advice? Wanting to get more details for searching and exporting users . I already have sites setup. No use of site codes. Sites are mostly setup for physical offices so E911 has physical address for end user. No physical Poly desk phones all are ... Show more

Any advice? Wanting to get more details for searching and exporting users . 

 

I already have sites setup. No use of site codes. Sites are mostly setup for physical offices so E911 has physical address for end user.  No physical Poly desk phones all are softclients. 

But 95% of my users are remote and never be going into Office Site X. 

 

No groups yet, still fuzzy on how these could work in my environment. When I create a group, does it by default take on everything from the Site Policy?  How are you guys using groups in your environment?

 

Thanks 

 

 

I really wish that Zoom Phone had the ability for me to assign custom "tags' to each user for  sorting and exporting.  only being able to filter by group or site is very limiting in the gui.  I would like the ability to create user defined tags that are searchable in the gui. 

 

 


Show less

reply-icon Latest Reply - 

Zoom Phone - Unable to order main company number displayed when setting up phone system

When I try to set my Zoom Phone system, I am able to select the area code and available phone numbers but when I go to complete the setup it displays the error message "unable o order main company number". Has anyone experienced this previosly? Show more

When I try to set my Zoom Phone system, I am able to select the area code and available phone numbers but when I go to complete the setup it displays the error message "unable o order main company number". Has anyone experienced this previosly?

 

 


Show less

reply-icon Latest Reply - 

Resolved! Can't use subnet mask with Emergency services/location management

Is there no way to put a subnet mask either /xx or full mask with 255.x.x.x. to tie an IP to a site for e911?

both methods fail when I try.  any tricks I am missing? 

 

thanks 

 

 

reply-icon Latest Reply - 

Voicemail Time and Date for Message

It appears that when checking voicemail using a desk phone (Poly VVX 450 in this case) the system does not mention time or date of when the voicemail message was left. Is it possible to change this for it to be played back to the user so they know wh... Show more

It appears that when checking voicemail using a desk phone (Poly VVX 450 in this case) the system does not mention time or date of when the voicemail message was left. Is it possible to change this for it to be played back to the user so they know when the voicemail message was left?

 

Time and Date is available in the email as well as the Zoom app, but not when calling the voicemail system.


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion