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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! cambiar los números de Sitio

Buen día;Tengo el siguiente tema; Al hacer la portabilidad de 80 números los agrega automáticamente a un sitio, como puedo seleccionar 30 números y poner otro sitio, seleccionar otros 50 y poner otro sitio sin tener que hacerlo uno por uno, podrían a... Show more

Buen día;

Tengo el siguiente tema; Al hacer la portabilidad de 80 números los agrega automáticamente a un sitio, como puedo seleccionar 30 números y poner otro sitio, seleccionar otros 50 y poner otro sitio sin tener que hacerlo uno por uno, 

 

podrían ayudarme por favor!! 🙏

Saludos.


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Resolved! Outgoing caller ID showing wrong number on desk phone

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix... Show more

Recently I noticed the outgoing caller ID on my desk phone is not showing the correct number from my settings. It's using the main company number which is toll-free. The Zoom desktop and mobile apps show the correct caller ID. Any ideas on how to fix this? Desk phone is a Poly VVX450.


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Zoom Phone App on iOS - Force Audio while phone is on Silent

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, sim... Show more

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.

Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, similar to when you tag a phone contact in iOS as "Emergency Bypass"?

 

 


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Resolved! "Not found any lines" error when trying to add a phone as delegate

Hi, Like the subject says, I have Phone A that is a delegate for Site A, but I am also trying to add it as a delegate to Site B. For some reason, no matter what common area phone you try to add as a delegate for Site B, I always get this error saying... Show more

Hi, 

 

Like the subject says, I have Phone A that is a delegate for Site A, but I am also trying to add it as a delegate to Site B. For some reason, no matter what common area phone you try to add as a delegate for Site B, I always get this error saying, "Not found any Iines." 


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received fax in Zoom is distorted

Just found out about the Zoom fax option and Ive sent out a few as tests. One of them came across a bit distorted but the other was fine. I then noticed you could also receive so I sent some to my DID number and it too came across distorted sort of s... Show more

Just found out about the Zoom fax option and Ive sent out a few as tests.  One of them came across a bit distorted but the other was fine. I then noticed you could  also receive so I sent some to my DID number and it too came across distorted sort of squashed down. 
When I download and open it up and loo into printing it, Adobe does not recognize in the manner it was scanned.  The page was sent in portrait mode and it comes across as landscape which is probably why it looks smashed down.  Thoughts on how to fix this??


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Outbound

We've recently ported our office number over to Zoom and we use a virtual office to answer calls to our office number. In order to identify incoming calls from our customers, the virtual office rely on us sending our office caller ID so they can corr... Show more

We've recently ported our office number over to Zoom and we use a virtual office to answer calls to our office number. In order to identify incoming calls from our customers, the virtual office rely on us sending our office caller ID so they can correctly identify calls and answer appropriately. I've setup call forwarding which works fine however, when using call forwarding I want the caller ID sent to our virtual office to be the accounts Zoom primary number, not the incoming callers id. How can I do this?


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Resolved! SMS push notifications on Android

I have noticed that I do not receive push notifications on my cell phone when I receive a SMS text via Zoom.  Is there a way to set this up for any inbound SMS messages?


Thanks


AP

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Resolved! 10DLC getting rejected

While creating a new 10DLC it gets rejected even before i submit it 

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Polycom vvx250 auto provision

Good evening,I recently performed a factory reset on my Polycom VVX 250 to troubleshoot an issue for a different phone provide. After rebooting, the phone automatically downloaded provisioning files from your servers:Provisioning URL:https://provpp.z... Show more

Good evening,

I recently performed a factory reset on my Polycom VVX 250 to troubleshoot an issue for a different phone provide. After rebooting, the phone automatically downloaded provisioning files from your servers:

Provisioning URL:
https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx25048256749e3e7-features.cfg
Config File:
48256749e3e7-features.cfg

The admin password has been overridden by the configuration. Could you please provide the admin credentials or guide me on how to perform a full reset?

Thank you for your assistance.


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setting up a shared front desk phone

We are moving from a SIP phone system with a local PBX to Zoom VOIP. We have a front desk operator and several back up employees for while they are out. I set up a call queue to ring sequentially for the front desk operator. with those three users. I... Show more

We are moving from a SIP phone system with a local PBX to Zoom VOIP. We have a front desk operator and several back up employees for while they are out. 

I set up a call queue to ring sequentially for the front desk operator. with those three users. It was pointed out to me recently that if the front desk person is on vacation and sets her extension to out of office or Holiday, the phone at the front will not ring. The other two extensions will ring. At their desks but if one of them is sitting up front, that phone will not ring. 

Is this correct? Is there a solution other than making the front desk phone a community area and setting it to HotDesk? If I do that will the two people who may need to be up there have to log off their desk phones when they go to the front desk to fill in? 

 

thanks for any advice or help you can offer. 


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