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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Account Consolidation

I'm currently combining two subaccounts into one parent account.Let's say abc.com is the parent account domain.Both @Abc.com and xyz.com are mixed together in the two subaccounts.I continue to take the following actions:When I add and invite a user o... Show more

I'm currently combining two subaccounts into one parent account.


Let's say abc.com is the parent account domain.


Both @Abc.com and xyz.com are mixed together in the two subaccounts.

I continue to take the following actions:

When I add and invite a user on the parent account whose domain is abc.com, the user should choose "Consolidate into Account" because his domain is the same as the parent account's.

Similarly, when I add and invite a user on the parent account, whose domain is xyz.com, the user should choose "Update Email Address" because domain is the different from the parent account's.

Additionally, under the association Domain section under account management >> account profile, I find three options:

 

Manage users with the same domain

Allow users with the same domain to consolidate into this account

Allow users with the same domain to sign up for Zoom

Which option should I select?

 

Thanks


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Viking paging adapter

Has anyone gotten a Viking PA-IP paging adapter to work with Zoom?

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Checking voicemail on a shared line there has to be a better way

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. The primary problems are, Wiating until voicemail picks up takes too long.Hoping that no... Show more

To check the voicemail on a shared line you need to dial the phone number of the shared line, then wait until voicemail answers, then press 2 and enter your pin. 

The primary problems are, 

Wiating until voicemail picks up takes too long.

Hoping that nobody else will answer the call every time the user wants to check voicemail. 

 

Is there really no better way for a user to check their voicemail from the phone? 


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Zoom Phone App on iOS - Force Audio while phone is on Silent

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, sim... Show more

There's a way for the Zoom App to bypass DnD and Sleep Focus by adding Zoom in "Allow Notifications", however if the phone is on silent, it will only vibrate.

Is there a way for Zoom to bypass silent mode by forcing it to have an audible ringtone, similar to when you tag a phone contact in iOS as "Emergency Bypass"?

 

 


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Resolved! License Question

What licenses are required for conference phones and Algo devices?

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Resolved! DND syncing

Hi all I've earched the topics and couldn't find an anwser. I set up or phone system with DND Sync On so that users could press DND either on their phones of app. Great. But I've run into an issue where users who also have the mobile app cannot mute ... Show more

Hi all

 

I've earched the topics and couldn't find an anwser. 

 

I set up or phone system with DND Sync On so that users could press DND either on their phones of app. Great. 

But I've run into an issue where users who also have the mobile app cannot mute or DND just the app while in the office. 

Quitting the mobie app does NOT work, any incoming calls will launch the app.

I've tried turing off DND Sync, but DND still sysnces between the mobile and desktop app. 

I've also seen the mute call queue function in the app - which is close to what I want but it is a faff to get to and you need to press Cancel to set your choice - not very intuitive.

 

How do we DND or just Quit the mobile app so users can elect not to receive calls on their mobiles while at their desk.

Cheers

PFM


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Poly Savi 8200 not ringing on the docking station

Hi! We use the poly Savi 8220 office model and we implemented some Zoom switch changes specifically the sync to headset feature was disabled. But now we are getting reports that the Poly Dock is no longer ringing for users. We have tested it out and ... Show more

Hi!

 

We use the poly Savi 8220 office model and we implemented some Zoom switch changes specifically the sync to headset feature was disabled. But now we are getting reports that the Poly Dock is no longer ringing for users. We have tested it out and confirmed this is the case. It will ring for Teams calls but not for zoom. I can enable the option to have the ringer sound come from the laptop as a workaround. Just curious if this whole issue is related to the sync to headset. I will be testing this in my dev environment tomorrow as well. So if any of you have seen something similar please let me know!

 

Thanks


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Using Zoom's PHONE SYSTEM

Dear Zoom Users

I have a free Zoom account.

I cannot see the PHONE TAB on my Zoom Workplace.

Is it possible to call 1800 numbers using my free Zoom account ?

Yours sincerely

cp9

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Auto Receptionist Transfer Time

There is currently a 5-7 second delay when selecting one Auto Receptionist option on our phone system. Is it possible to reduce the time it takes for the next set of prompts to be announced?

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Resolved! How to port a Skype number?

Hello!

 

What would be the process to port a Skype US number to Zoom Phone?

 

Thank you!

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