We are just migrating from another provider over to Zoom Phone. On our old provider, we have 1 phone number configured to send email notifications to a group email address when new SMS messages are received so multiple team members are aware. I've learned that Zoom Phone does not support email notifications for SMS messages, which is really strange. With that said, I did find there is SMS capabilities for auto receptionists and call queues that may solve this problem, but sales said we'd have to buy one Zoom Power Pack license for every Zoom Phone user. We have 8 users. That means $200 just to have multiple users notified when we receive an SMS message. That's more than we pay for our entire Zoom Phone system right now and seems ridiculous. 

I'm hoping there's another option here for such basic functionality. How have you notified multiple users of incoming SMS messages?

We are a bilingual organization (French/English) based in Canada. When configuring voicemail greetings and auto-receptionist messages in Zoom Phone, we are currently required to create audio files manually because the text-to-speech (TTS) tool only allows us to choose one language/voice at a time.

Our need: We would like an option to concatenate or alternate French and English within a single text-to-speech greeting, ideally with:

The ability to select different voices or languages within the same audio message (e.g., first section in Canadian French, second section in Canadian English);
An interface optimized for bilingual organizations, where we could easily create professional, seamless dual-language greetings;
Compliance with accessibility and official language standards in Canada.
Currently, combining both languages requires us to make external audio recordings, which is time-consuming and less flexible for updates.

This improvement would greatly benefit all bilingual Canadian organizations and any other users needing to serve clients in more than one language.

Thank you for considering this request!

Hi everyone, 

I would appreciate your input on this issue.

We use Yealink T58W phones; these phones are constantly rebooting for firmware updates.

When the firmware reaches 40% the phone reboots and does the same thing again & again, not stopping.

Reached both yealink and zoom.

They are not able to find the resolution yet.

Is anyone experiencing the same issue?

Also, on the Yealink phone, the admin/admin credentials aren't working for me.

Did a factory reset as well.

Best Regards,

Manoj