Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Is there any change in the price depending on when I get the phone number?

I understand that at ZoomPhone, I have to pay when I purchase a paid call slot,Will I have to pay again when I get the phone number?I am wondering if I can get a phone number at any point in time and not lose money.I am wondering if there is any diff... Show more

I understand that at ZoomPhone, I have to pay when I purchase a paid call slot,
Will I have to pay again when I get the phone number?

I am wondering if I can get a phone number at any point in time and not lose money.
I am wondering if there is any difference between "I will not assign a ZoomPhone to an employee until 2 months from now, but I only need to get a phone number now" or "I will get a phone number right before I assign a ZoomPhone to an employee."
Are the charges the same for both?


Thank you in advance.


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Inbound calls

My Zoom Phone line is forwarded to my personal cell. Is there a way to make the screen say for example: 'work call' or possibly make the Zoom calls have a different ringtone? 

thank you

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Resolved! API URL to export full device list

Hi All, I'm trying to create an API Call to export a list of all our zoom devices. I've download a API call from zoom that pulls phones but only phones. I'm looking for the full list of devices we have. the url it's using is: "/phone/devices?type=ass... Show more

Hi All, 

 

I'm trying to create an API Call to export a list of all our zoom devices. 

I've download a API call from zoom that pulls phones but only phones. 

I'm looking for the full list of devices we have. 

 

the url it's using is:

 

 "/phone/devices?type=assigned&page_size=600"

 

the url has phone after baseurl which is why i assume i'm just getting phones but i can't for the life of me figure out what i need to replace this with to get all devices. 

 

Has anyone had any success with something like this before? 

Many Thanks


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Zoom Phone Resller/Partner/MSP - Looking to do BYOC for your customers without upfornt investment??

The new version of AudioCodes LiveCloud with Zoom provider exchange now accelerates every Service provider, Zoom Reseller, Channel, and MSP to do its own ‘Bring Your Own Trunk' (BYOC/BYOT), including local trunks to the Zoom Phone space. Read my blog... Show more

The new version of AudioCodes LiveCloud with Zoom provider exchange now accelerates every Service provider, Zoom Reseller, Channel, and MSP to do its own ‘Bring Your Own Trunk' (BYOC/BYOT), including local trunks to the Zoom Phone space.  

 

Read my blog at  https://www.linkedin.com/feed/update/urn:li:activity:7114977377276862464/


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Zoom Phone Resller/Partner/MSP - Looking to do BYOC for your customers without upfornt investment??

The new version of AudioCodes LiveCloud with Zoom provider exchange now accelerates every Service provider, Zoom Reseller, Channel, and MSP to do its own ‘Bring Your Own Trunk' (BYOC/BYOT), including local trunks to the Zoom Phone space. Read my blog... Show more

The new version of AudioCodes LiveCloud with Zoom provider exchange now accelerates every Service provider, Zoom Reseller, Channel, and MSP to do its own ‘Bring Your Own Trunk' (BYOC/BYOT), including local trunks to the Zoom Phone space.  

 

Read my blog at  https://www.linkedin.com/feed/update/urn:li:activity:7114977377276862464/

 


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Zoom phone & texting

Can you please help? I am not able to make outgoing calls or texts. My mobile device (android, Verizon) is locked on the history screen, not allowing to scroll to the other phone screens (dial numbers to call out, voicemail, or SMS). I am able to rec... Show more

Can you please help?  I am not able to make outgoing calls or texts.  My mobile device (android, Verizon) is locked on the history screen, not allowing to scroll to the other phone screens (dial numbers to call out, voicemail, or SMS).  I am able to receive calles but can't move to the other screens to dial or text. 

I have uninstalled, reinstalled Zoom app but it hasn't changed access.  It's like it's locked on that one spot.  I can refresh but that is it.  I can't redial a number that is already in history or 


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How to add the main number to user's Zoom app as an Outbound caller ID without putting in call queue

Is this possible to add the main line as an option for the users without adding them to the main number call queue? I want to keep it simple for them and not have to worry about them turning the queue on in their settings and getting flooded with cal... Show more

Is this possible to add the main line as an option for the users without adding them to the main number call queue? I want to keep it simple for them and not have to worry about them turning the queue on in their settings and getting flooded with calls.

 

We have Zoom enterprise account (around 100 users) and the users have Zoom Phone license, obviously.

 

Thank you,

Todd


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Zoom Phone Can’t Make Calls on iOS 9/28/23

Hello, 

I am getting a service error code: 4301804 and cannot make calls on my Zoom app. Does anyone know what the problem is? I am on the latest version on iOS 5.16.0. 

- I am a licensed user still 

- I have internet connection 

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Auto Answer Zoom Phone Call on Mac/PC Client

Is there a way on zoom app on a mac/pc to auto answer a phone call? I am trying to setup a system where people can call into a number and it will auto answer and they can hear the audio feed that is being fed to that computer. Use case is if the lega... Show more

Is there a way on zoom app on a mac/pc to auto answer a phone call?

 

I am trying to setup a system where people can call into a number and it will auto answer and they can hear the audio feed that is being fed to that computer.

 

Use case is if the legal team wants to listen in on a meeting; the room audio will be fed to the computer and when they call in they auto connect and hear the room. We don't want the phone ringing and distracting anyone, nor we want the phone call to go un answered. 

 

Everyone in the room will be aware that there may or may not be people on the phone line. 

Would be even better if it would auto conference multiple callers if more then one member wanted to call in.


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My sites should have separate internal contact lists

We are a nonprofit that serves multiple programs. Each program is completely unique from the others and do not need to interact. I'm splitting contacts into sites based on program. Is there a way to restrict Company Contacts to just those inside a us... Show more

We are a nonprofit that serves multiple programs. Each program is completely unique from the others and do not need to interact. I'm splitting contacts into sites based on program. Is there a way to restrict Company Contacts to just those inside a user's site? It's not necessary for them to have the full list, and some individuals are more sensitive about how many people know their contact information.


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