Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Calls not coming through on Android Mobile App

Hello, I have an issue with the Mobile app that I am hoping someone else has experienced / fixed. When I receive a call the mobile app just shows "Zoom Notification" it does not ring or show who is calling or allow for answering. If I manually open Z... Show more

Hello, I have an issue with the Mobile app that I am hoping someone else has experienced / fixed. When I receive a call the mobile app just shows "Zoom Notification" it does not ring or show who is calling or allow for answering. If I manually open Zoom I DO get the call coming through and can answer it but after I close the app after a few minutes it reverts back to the "Zoom Notification" with no call data. It seems like the app is going to "sleep" or a services is stopping and therefore not showing the call. I have.....
Given unrestricted battery access to the zoom app.
Removed Zoom from the "sleep" app on the phone and set to "Never Sleep"
Disabled "Remove permissions if app is unused"
and none of this seems to make a difference. If the app is open calls come through if I close the app I get a simple notification. Any experience or help would be appreciated. Thanks. 


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Routing incoming calls to all staff

We need help! Incoming calls are being routed to one person and then after four rings rolling to all other staff. What feature do we need to enable or disable so incoming calls go to all staff?

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Calling going straight to voicemail and extension promp

When someone calls into my new zoom phone number it goes straight to voicemail and does not ring into my phone. Additionally, it does not just allow for someone to leave a voicemail but rather asked them for extension and all. I just want it to call ... Show more

When someone calls into my new zoom phone number it goes straight to voicemail and does not ring into my phone. Additionally, it does not just allow for someone to leave a voicemail but rather asked them for extension and all. I just want it to call through to my phone and if i dont answer it go straight to voicemaill and it's not allowing me to do so. I already set hours to 24/7. 


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Certification of New Audiocodes MP-1288 Firmware

We have a problem with Audiocodes MP-1288 analog ports staying out of service if there is a momentary ground fault. The only resolution currently is to reboot the gateway. Audiocodes has resolved the issue in their latest firmware release, but when c... Show more

We have a problem with Audiocodes MP-1288 analog ports staying out of service if there is a momentary ground fault. The only resolution currently is to reboot the gateway. Audiocodes has resolved the issue in their latest firmware release, but when can we expect Zoom to certify the newer release and make it available on their website?


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Poly vvx410-Reboot issue

I have an employee that has an issue that whenever someone transfers a call to her, the phone shuts down and reboots in the middle of the conversation. So I tried switching the phone, thinking it might be a hardware issue. I took the phone from our c... Show more

I have an employee that has an issue that whenever someone transfers a call to her, the phone shuts down and reboots in the middle of the conversation. So I tried switching the phone, thinking it might be a hardware issue. I took the phone from our conference room and swapped it because we hardly ever use it.

 

I got the phone up and running on my employees desk, but when I went to plug hers into the conference room, it reboots and asks me for an admin password. I have no idea what this is and have never seen this before. Any ideas?


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Missing Channel Tab

Good morning,

 

Missing my channels tab in contacts.  I have already signed out and back in to see if this would resolve the issue with no luck.   Can anyone help?  

 

Thank  You

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Porting BT Landline number (beginning (01) in UK to Zoom Phone

Hi 

Has anyone successfully ported their BT landline number in UK to zoom phone ?

I wanted to check this was possible before I signed up to zoom phone, many thanks 

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Zoom Phone - Media by Pass

Hi,I want to ask if it is possible to implement "Media By-Pass" in Zoom Phone and BOYC. The main point is to keep SIP media between the Session Border Controller (SBC) and the client instead of sending it via the Zoom Phone when the SBC and the clien... Show more

Hi,

I want to ask if it is possible to implement "Media By-Pass" in Zoom Phone and BOYC.

 

The main point is to keep SIP media between the Session Border Controller (SBC) and the client instead of sending it via the Zoom Phone when the SBC and the client are in the same location or network.

 

thank you,


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cant record calls Automatically

My issue is that calls are not immediately recorded once I pick them up, and I also want to get rid of the auto answering feature.

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Export reports to csv or pdf

Can we export the Auto receptionist historical reports to a csv or pdf format?

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