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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Zoom Phone Outbound Routing

DearsAny one who can explain the dial plan for outbound routing from Zoom, as I notice in case of BYOC you can configure BYOC number you can define external contact (and both only accepting E164 format) you can not configure extension or wild card an... Show more

Dears

Any one who can explain the dial plan for outbound routing from Zoom, as I notice in case of BYOC you can configure BYOC number you can define external contact (and both only accepting E164 format) you can not configure extension or wild card and choose to be routed to outside using SBC, so how the outbound will work if I am integrating my existing PBX with the Zoom using SBC how I can configure a wild card to make a simple dial pattern that can be matched from Zoom to route calls to all extensions in PBX ???

 

hope my idea is clear, and hope and get and answers

 

 


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Multiple places to change outbound caller ID (CID)

I changed the CID to our main # in user settings but also have to change it in user settings\keys and positions.  The first changes it for apps and the second changes it for their desk phone.   Really should be one place.

 

 

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in the log I have "no answer" but never ringing in My zoom phone , use SBC trunk

Hi I have SBC -Zoom Trunk , when I send calls from anynode SBC to zoom peer , When I send call from SBC to zoom ( call center ) , for exemple to Queue or extension (ext 3812) , in the log the call is registered as " no answer" but the zoomphone never... Show more

Hi  

I have SBC -Zoom Trunk , when I  send calls  from anynode SBC to  zoom peer , 
     
 
    When I send call from SBC to zoom ( call center ) , for exemple to Queue or extension  (ext 3812) , in the  log  the call is registered as "  no answer"   but  the zoomphone never ringing  in my hand ? it s same when I call the Queue 1809.
 
in the diagram of SIP  , I have  the correctly the process (  invite --  try --  ringing  --  OK 200 --  Bay ) et 
 
any one can help ?
 
best  regards 
 
adex_0-1679928424072.png

 

 

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How do I set up incoming calls to go straight to voicemail?

I don't want incoming calls ringing on my phone or computer. How do I set this up? I currently have no business hours set and closed business hours settings say to send to voicemail if I'm on another call. However, I want it always to go to voicemail... Show more
I don't want incoming calls ringing on my phone or computer. How do I set this up? I currently have no business hours set and closed business hours settings say to send to voicemail if I'm on another call. However, I want it always to go to voicemail. 
 

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Suggestion: favorites

Hi,I have trouble rapidly navigating to make a call when one of my contacts has multiple phone numbers associated with them (e.g. cell, home, work). I suggest you add a favorites tab -- like on an iPhone where I can store frequently called numbers. Y... Show more

Hi,

I have trouble rapidly navigating to make a call when one of my contacts has multiple phone numbers associated with them (e.g. cell, home, work).  I suggest you add a favorites tab -- like on an iPhone where I can store frequently called numbers.  Yes, they sometimes appear in history, but not always.  A favorites tab would solve that problem. 

 


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Webhook notification to multiple users

I have a webhook-only app created for capturing "When a call recording is complete". I want this to apply at the call queue level - meaning any time a call recording is completed in a call queue. However, it appears to only be applied at the user lev... Show more

I have a webhook-only app created for capturing "When a call recording is complete". I want this to apply at the call queue level - meaning any time a call recording is completed in a call queue. However, it appears to only be applied at the user level. 
For example I created it on my account, and therefore any time a call recording is complete for my user it works, but if a call recording is completed for anyone else it does not. 

 

I don't want to have to create an app for each user because that will require me to grand them all developer permission and login to create it.. right? 


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Resolved! Does the Main Company Number require a phone number license?

Hi everyone, I hope the subject says it all - I would like to know if "Main Company Number" consumes 1 phone number license or may be it doesn't because it's the "Main Company Number" and not a user assigned phone number so possibly we get a free bee... Show more

Hi everyone,

 

I hope the subject says it all - I would like to know if "Main Company Number" consumes 1 phone number license or may be it doesn't because it's the "Main Company Number" and not a user assigned phone number so possibly we get a free bee? 

 

To illustrate which license exactly that is - see screenshot; we don't have that many phone number licenses hence my question whether we need to consider one specifically for "Main Company Number"

 

Thank you for your guidance!

 

Boyan_0-1680620212644.png

 


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Automated outbound caller ID

Does anyone know if the ability exists today to auto select the callerID based on called location for users with multiple CallerIDs? Example i have US, Australia, New Zealand phone numbers and place a call to each, can Zoom change my ID automatically... Show more

Does anyone know if the ability exists today to auto select the callerID based on called location for users with multiple CallerIDs?  

 

Example i have US, Australia, New Zealand phone numbers and place a call to each, can Zoom change my ID automatically without me having to select it from the drop down each time?

 

 


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No ring tone for outside callers on inbound calls

Over the past few months we have had several clients complain that when they call us they hear one ring tone and then it clicks over to a subtle white noise with no further ring tone. After some testing we discovered that we are still receiving the c... Show more

Over the past few months we have had several clients complain that when they call us they hear one ring tone and then it clicks over to a subtle white noise with no further ring tone. After some testing we discovered that we are still receiving the call on our end even though the caller can't hear anything. We are using Zoom Pro with Polycom desk phones as well as the apps on our phones and laptops. Any ideas what is going on?


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