Changing my city in caller ID?
When I dial out from Zoom Phone, the caller ID of the recipient shows a town that is an hour away from me. Is there a way to change the location to my town?
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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Resolved! Search user for Auto Receptionist/IVR Membership
We switched to Zoom phone a few months ago, a few hundred users. Our onboarding/offboarding team is looking for a way to find out what auto receptionists/ivr's a user is connected to. We can see membership for Call Queues in the admin console, but we don't see a way to find out what auto receptionists they are listed in. This is a problem as when they are deleting an outgoing staff person, if that person is part of a AR/IVR, it just breaks the IVR (there is no warning to our admin, any IVR they are listed in will just now be like "Press 1 for BLANK") We know we can go through all AR/IVR's one by one looking for someone, but thats not feasible with dozens of ARs. Our old phone system had a button to show all references to the user, but we can't find an equivalent in Zoom. Are we missing something or does this just not exist? Thanks in advance.
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Exec can't call assistant using Zoom phone
We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail. If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed as dialed. I would appreciate any help as I have scoured the settings.
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Block Outgoing calls -
I want to block outgoing calls from certain extensions/common area phones? but i want them to be able to call internal extensions only?
also can i block international calls on certain extensions?
Share line unavailable
I recently changed a user over to Zoom phone. Now, when he tries to dial another extension he receives a message that says "Share line unavailable!" and hangs up. Any idea what to do to get past that? All settings look fine. We're using a Yealink t27g phone.
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Excessive spoofed calls/voicemails to our Auto Receptionist Line
Our organization uses Auto Receptionist to field calls to our staff lines and I recently set up the spam filter last week because we have been receiving an excessive amount (10-20 per day) of calls to our Auto Receptionist main line, which leave voicemails that have a beep at the beginning and then no sound. I've researched some of the phone numbers and it appears that businesses, individuals, and mobile phone numbers are being spoofed. Only a few legitimate calls and voicemails are actually coming through (which is normal) but I have to sort through them to find out which ones are real.
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How to get the transcription of the phone calls?El administrador ha deshabilitado esta transcripción
I have this message when I am trying to access to my transcriptions El administrador ha deshabilitado esta transcripción
How can I see the transcriptions of the phone calls?
Resolved! Can't Assign Ported Number to a Company Location
We've merged with another company, but are keeping the one phone number intact. I've recently ported the number to zoom and I want to create the ability to have our main number and the merged companies number with it's own extensions. I enabled multiple site and created a new site. When I try to assign the ported number the the new site, it doesn't allow me to accept the change (although it the new site shows it in the list). What am I missing or doing incorrectly here? Thanks,
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Resolved! Adding D230 to portal
The MAC addresses we have for the D230 base stations are not registering in Zoom. Example: 9CADEFA92AE2. How do you connect the bases to the Zoom system?
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