Summary:

Why are MP3 files created by Zoom phone call recordings unable to be played by Google Drive?

Details:

I used the Zoom app for Android on my phone to make a phone call.  I recorded part of that call.  On the phone, the recording played back well.  I used the share button in the player to send the recording file to my Google Drive.

In Google Drive's UI via Google Chrome on macOS, I could see the recording file, named for the date and time of the phone call with a ".mp3" extension.  I tried to play the recording directly in GD, but it told me "Your browser is unable to play this audio file."  I found other MP3 files in my GD and they could be played directly.

So, I downloaded the MP3 file as GD suggested.  macOS could play it in Music.app and I could even open it with Google Chrome.  So, what is it about Zoom's recordings that make it incompatible with Google Drive for playback?

Has anyone done this? can you share your configs?

https://support.zoom.us/hc/en-us/articles/360035817952#h_6ef0cbf5-8d10-4237-91f0-e70f7b73a590

zoom page about templates ^

https://docs.poly.com/bundle/edge-e-parameter-reference-guide-current/page/before-you-begin.html

Poly page on supported settings ^

In device settings there are few syslog parameters:

device.syslog.serverName

device.syslog.renderLevel

device.syslog.facility

device.syslog.prependMac

We are migrating a customer from Skype to Zoom phone they have several models of Poly VVX phones and they are questioning what appears on the display.

While on Skype they USed to have the line with the date on the upper right corner showing the extension number in the upper left corner and the display name in front of the line as the picture shown below 

Now after the migration to Zoom if we don't manually update the the Keys and Positions in the phone settings 

nothing is shown on the screen of the phone. I have updated several of those phones manually the alias in the Keys & Positions to show the phone number but customer would like to have the old look and feel on their phones.

Is there a way to change the display template to show the extension number in the upper left corner and the phone name in the front of the line ?

I've run into this issue multiple times with the Zoom mobile app on Android different devices and it has occurred across multiple versions of the Zoom mobile app including the most recent.  I can't say for certain if it occurs on iOS as no iOS users have reported this to me.

I have an existing user "John Doe" with x1000.  I delete John Doe entirely of Zoom Phone and as a Zoom User.  I create new user "Jane Smith" and assign them to x1000. Users still see "John Doe" calling them when a call comes in or is transferred from x1000.

Deleting the Zoom app from the device and telling it to delete associate data then re-installing will resolve the issue.

This seems to be some kind of bug with the local caches on the device not getting refreshed.

We have configured  and tried call queue with all the available options ( Longest Idle, Simultaneous, Rotation, Sequential) We are facing an issue with calls struck in call queue even agents are available and online. The calls get abandoned after sometime and start distributing calls to agents.  

Please let me know if anyone has issues with call queus.