We are receiving complaints from phone users where their calls are being rejected. When we look at logs, we can see that the user/delegate's iPhone is rejecting the call. When we provide that information to the user/delegate, they are advising that their Zoom mobile app never rang and that they definitely didn't reject the call from their mobile app. The cell is not on Do Not Disturb. This issue has been noticed multiple times and we get the same response from the users, that they didn't touch their cell and their cell never rang.

I turned on desk phone call control in the desktop client, but this appears to make it impossible to call flip between the desk phone and the desktop client.

i.e., with phone control disabled in the desktop client, calls can be placed on Hold and switched between the physical phone and the desktop client.  With phone control enabled, there's no way to call flip between them.

The use case is when using a laptop away from where the physical desk phone is located, and you realize that phone control is enabled and you accidentally answered a call on the desk phone instead of with the desktop app.  There's no way to switch the call to where you are unless you have a third Zoom device (like a mobile phone with the Zoom app).  And if you turn off phone control, you can't re-enable it until you're near the phone again (to respond to the prompt).

Scenario:

Users have Yealink T54W deskphones, as well as the Zoom Workplace desktop app (with call control enabled) and in some cases have the Zoom mobile app.  Do Not Disturb sync is enabled.

If you push the DND button on the Yealink phone: your Zoom status is set to Do Not Disturb for 24 hours.  Incoming calls do not ring your desk phone, desktop app or mobile app.  Caller hears 30 seconds of ringing before receiving the voicemail prompt.

If you set your status to Do Not Disturb via the Zoom Workplace desktop app: the Yealink phone also shows DND as well as the mobile app.  Incoming calls do not ring anywhere, but caller still hears 30 seconds of ringing before getting the voicemail prompt.

If you set your status to Do Not Disturb via the Zoom mobile app (Android): the Yealink phone and desktop apps also show the DND status.  Incoming calls do not ring anywhere, and caller is immediately sent to voicemail.

If you disable call control toggle from the Zoom Workplace app after setting status to Do Not Disturb: incoming calls go directly to voicemail

This seems like a flaw in the system, where Do Not Disturb set via the Android app results in immediately playing the voicemail greeting, but setting DND via the deskop app with call control enabled, or via the Yealink phone, does not result in the same immediate voicemail behavior.

Hello,
We're currently migrate on Zoom phone and one of big restriction we've identified is the video support of 2N intercom directly with the zoom application without a video-capable IP phones.
Indeed, our user are using the video to identified the person at the door to open it directly from their desk (via dtmf code). On our previous phone solution, video worked directly on the softphone and deskphone.
We can use 2N specific app on workstation but it's a big challenge with the number of intercoms and contacts.

So, we are requesting that Zoom support 2N intercom video with Zoom desktop / mobile

Best regards

Hi there,

does anyone knowhow to reach a human being in Zoom?

I am so tired of 'not' being able to get simple answers to questions that do not fit the irritating 'standard' answers the zoom interface offers.

I want to ask several questions about;

how may people can I work with online with my account

when does my current account run till

how can I find out about features when I cannot contact zoom for human questions 

how to bypass bots an ai and make asking questions simple

forgetting my password and account details

where is my account details

zoom seems to think we are all perfect humans who fit to standard questions. e do not and this obsession with ugly ai and bots is so drive towards people who have all types of it skills. I do not have these and the fact I struggle t understand sometimes is shameful on zoom.

There is no provision at all for people who struggle emotionally or simply are not that great with IT/online stuff

How to een contact a real human at zoom would be great.

if anyone is human reading this, thank you for doing so.

I hope someone - maybe even human zoom people - might even act on some of this comments

Thank you

Hi All, I just got SMS set up on my Zoom phone account and I am trying to use that number to set up a Venmo account for our non-profit. However, I am getting an error "To use Venmo, we need your mobile phone number"

Has anyone successfully set up Venmo using their Zoom phone number? Any tips on how to make that work? I have already managed a test SMS to the phone number, so I know the SMS is working

Our opening times are from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 6:00 p.m.

There is a one-hour lunch break from 12:00 p.m. to 1:00 p.m.

However, in zoom I can only record one continuous opening time per day.

Does anyone have an idea how to solve it?

Thank you, Michael

Zoom Support provided this solution to make Poly desk phones such as VVX and Edge series immediately dial without pressing Send button.  

WARNING -  MAKE SURE THAT EMERGENCY NUMBERS LIKE 911 in UNITED STATES ARE TESTED

Add the following sample Dial Plan into a Provisioning Template , then the users will not be required to press the “Send” key to initiate a call on the Poly phones:

• dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|**x.T|+x.T"
• dialplan.digitmap.timeout="3|3|3|3|3|3|3|3"

chatgpt explains:

please describe what this poly dial plan does - dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|**x.T|+x.T"
dialplan.digitmap.timeout="3|3|3|3|3|3|3|3"
ChatGPT said:
ChatGPT
The provided Poly (Polycom) dial plan defines a digit map that controls how phone numbers are dialed and matched. Here’s what each segment means:

Dial Plan Breakdown:
[2-9]11: Allows dialing of emergency and service numbers like 911.
0T: Allows dialing numbers starting with 0 followed by an unspecified length (e.g., operator or international).
011xxx.T: For dialing international numbers, starting with 011 followed by at least three digits, then any further sequence.
[0-1][2-9]xxxxxxxxx: Allows dialing of North American numbers, such as long-distance numbers starting with 0 or 1, followed by 10 digits.
[2-9]xxxxxxxxx: Allows dialing local numbers without area code prefixes.
[1-9]xxT: Allows three-digit numbers, e.g., internal extensions, followed by an optional timeout (T).
**x.T: Allows dialing feature codes that start with **, followed by any digits.
+x.T: Supports international dialing with numbers prefixed by +.
Timeout Configuration:
dialplan.digitmap.timeout="3|3|3|3|3|3|3|3": Specifies a timeout of 3 seconds for each segment of the digit map before the call is initiated.
In summary, this dial plan manages different types of calls—emergency, international, local, and feature codes—each with a timeout of 3 seconds. This configuration ensures flexibility in dialing, covering common phone numbers, emergency calls, feature dialing, and international access.

This is accomplished in the Admin Web Page, under Phone System Management , then Company Info > Account Settings > Desk Phone > Provision Template, see screen shot below:

 

 Once the Provisioning Template is created, you can Bind it to the Poly devices.

 

 

WARNING -  MAKE SURE THAT EMERGENCY NUMBERS LIKE 911 in UNITED STATES ARE TESTED

 

i suggest that you test this on one poly desk phone to be sure it works for you. in some cases, you will have to take into account the length of your extension numbers.  the sample dial plan handles three digit extensions, but this can be changed.

 

thanks,  eliot