Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom phone

Last month I started using zoom phone and then I purchased a package of US and Canada unlimited calling plan and now this month everything is turned into basic I don't know how last night I was using zoom phone and now it's showing nothing infront of... Show more

Last month I started using zoom phone and then I purchased a package of US and Canada unlimited calling plan 
and now this month everything is turned into basic I don't know how last night I was using zoom phone and now it's showing nothing infront of me and I don't know what to do and also the zoom suppo


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Have call queues show in contact search

We're using a Zoom Phone Call Queue for an internal use case. Think of it as a hotline that folks in the field can call should they require assistance. The queue is manned by a team that is specifically setup to handle these calls, so a call queue ju... Show more

We're using a Zoom Phone Call Queue for an internal use case. Think of it as a hotline that folks in the field can call should they require assistance. The queue is manned by a team that is specifically setup to handle these calls, so a call queue just made the most sense. 

Right now, the call queue only shows in the desktop app when I search for it in the phone number box. It doesn't show up in the contact search and it doesn't show up at all in the mobile app which is what our folks in the field primarily use. 

Can we please have a toggle on call queues that has it listed as an internal contact? 


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Salesforce Zoom Soft Phone continuously getting logged out

User will sign in to the Salesforce softphone, they'll make a few calls and then will have to login again and refresh the page all over again. Does this happen to anyone else? 

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Resolved! Zoom phone - UK number

Now Skype is gone we need a new UK phone number and the ability to make VOIP calls in the UK, USA and Canada. I live in South Africa, but our clients are in those regions. To register for Zoom phone I know I have to supply a UK address, but does Zoom... Show more

Now Skype is gone we need a new UK phone number and the ability to make VOIP calls in the UK, USA and Canada. I live in South Africa, but our clients are in those regions. To register for Zoom phone I know I have to supply a UK address, but does Zoom need me to receive post and do something with it, like sign something and post it back? Can we not register and use Zoom Phone like Skype with never having to deal with a postal service, instead using email?
I'm looking at the Regional Unlimited package as I don't see a benefit in signing up for the Global Select package, or am I missing something?


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Setting the emergency address

Hi, In a school setting how does one set the emergency address? We have set this address as our Main Building but is it possible to be more precise? For physical desk phones I suppose you can change it in the settings for each phone, but the problem ... Show more

Hi,

 

In a school setting how does one set the emergency address?  We have set this address as our Main Building but is it possible to be more precise?  For physical desk phones I suppose you can change it in the settings for each phone, but the problem I'm running into is the emergency location is mapped to an extension and many of our employees use the soft phone.  So narrowing down their exact location becomes more difficult.  I'm wondering what others have done or if you have any suggestions?


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Your September Zoom Playbook – Learn, Connect, Grow 🗒

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new. Mark you calendars:  September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get an... Show more

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new.

 

Mark you calendars:

 

📆 September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get answers straight from the experts.

 

📆 September 10 Zoom Phone Open Office - Everything you need to know about Zoom Phone—bring your questions!

 

📆 September 11 - What's New at Zoom -Catch up on everything new we released in August—don’t miss it!

 

📆 September 17 - Zoomtopia - Zoom's biggest event of the year which will showcase our most compelling innovations, customer stories, and strategic vision for the future of collaboration.

 

📆 September 24 Zoom Contact Center Open Office -Dive into Zoom Contact Center and see how it can transform customer experiences.

 

For more events, including live and on-demand training, visit our Customer Success Hub.

 

We’re looking forward to your participation!

 

- Zoom Customer Success 

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Resolved! Zoom Mobile Issue

I have a user experiencing some issues with accepting calls through Zoom mobile. They are having difficulty accepting calls through Zoom on the company cell phone and the Zoom pop up screen that displays when a call is coming in is also not showing u... Show more

I have a user experiencing some issues with accepting calls through Zoom mobile. They are having difficulty accepting calls through Zoom on the company cell phone and the Zoom pop up screen that displays when a call is coming in is also not showing up. 

 

In the Zoom mobile call history, there is also a message that says "The calling feature in this application has been disabled by your administrator." I've updated the application and restarted the device and for a while they can make/receive calls but then the issue starts again. I've matched the user's settings with someone else that isn't having any issues and the pop up still displays.

 

Any help is appreciated!


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Resolved! Phone System Admins

I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have ... Show more

I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have admins of different levels, but even our lowest level creates accounts and assigns licensing, so they need to access Phone System Management to add a user to the phone system, as well as the appropriate license for the user. However, they don't need the ability to go into Auto Receptionists or Call Queues and make changes. I'd love for the role permissions in the Phone System Management be expanded to let us get more granular.


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Resolved! Online FAX. prevent faxing with personal voice number but allow call queue use

Is there any possible way to prevent users from using their individual voice numbers for Online Fax while still allowing them to use the Call Queue number? We have a department that has high turnover and deals with the public for processing governmen... Show more

Is there any possible way to prevent users from using their individual voice numbers for Online Fax while still allowing them to use the Call Queue number?  We have a department that has high turnover and deals with the public for processing government paperwork.  We want to prevent the use of their personal line to send/receive faxes as that may allow missed filings if submissions come in after an employee separation occurs.  Plus when that extension is re-assigned it may go to another employee that doesn't need to fax and we want to avoid that number being circulated and the new employee receives a bunch of annoying inbound fax attempts.


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Notifying multiple users of incoming SMS messages

We are just migrating from another provider over to Zoom Phone. On our old provider, we have 1 phone number configured to send email notifications to a group email address when new SMS messages are received so multiple team members are aware. I've le... Show more

We are just migrating from another provider over to Zoom Phone. On our old provider, we have 1 phone number configured to send email notifications to a group email address when new SMS messages are received so multiple team members are aware. I've learned that Zoom Phone does not support email notifications for SMS messages, which is really strange. With that said, I did find there is SMS capabilities for auto receptionists and call queues that may solve this problem, but sales said we'd have to buy one Zoom Power Pack license for every Zoom Phone user. We have 8 users. That means $200 just to have multiple users notified when we receive an SMS message. That's more than we pay for our entire Zoom Phone system right now and seems ridiculous. 

I'm hoping there's another option here for such basic functionality. How have you notified multiple users of incoming SMS messages?


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