Unable to setup Direct number
I band is active, But keep getting an error message you do not have direct number, setup direct number. help
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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Resolved! Call queue: caller want to leave a message instead of waiting
Hi, we are currently setting up our call queues and a feature we had with our old system was that a caller can Press 1 anytime to go straight to the voicemail of the call queue instead of waiting. Is it something possible with Zoom Phone system? Thanks in advance!
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RTT/TTY
I would really love to see an RTT feature implemented on Zoom phone as a basic accessibility need. It is crucial to be able to make and receive calls as RTT for the system to be accessible to all. I can't find any way to make/receive RTT calls at the moment.
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Zoom app is not working
Hello. I can't login via mobile phone. I keep getting error code whenever I try to login using my email or Google account. Can anyone help? My mobile is HONOR Magic7. I have already tried to update the zoom app, reinstall it and to restart my mobile, but that didn't help.
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Zoom phone
Last month I started using zoom phone and then I purchased a package of US and Canada unlimited calling plan
and now this month everything is turned into basic I don't know how last night I was using zoom phone and now it's showing nothing infront of me and I don't know what to do and also the zoom suppo
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Have call queues show in contact search
We're using a Zoom Phone Call Queue for an internal use case. Think of it as a hotline that folks in the field can call should they require assistance. The queue is manned by a team that is specifically setup to handle these calls, so a call queue just made the most sense.
Right now, the call queue only shows in the desktop app when I search for it in the phone number box. It doesn't show up in the contact search and it doesn't show up at all in the mobile app which is what our folks in the field primarily use.
Can we please have a toggle on call queues that has it listed as an internal contact?
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Salesforce Zoom Soft Phone continuously getting logged out
User will sign in to the Salesforce softphone, they'll make a few calls and then will have to login again and refresh the page all over again. Does this happen to anyone else?
Resolved! Zoom phone - UK number
Now Skype is gone we need a new UK phone number and the ability to make VOIP calls in the UK, USA and Canada. I live in South Africa, but our clients are in those regions. To register for Zoom phone I know I have to supply a UK address, but does Zoom need me to receive post and do something with it, like sign something and post it back? Can we not register and use Zoom Phone like Skype with never having to deal with a postal service, instead using email?
I'm looking at the Regional Unlimited package as I don't see a benefit in signing up for the Global Select package, or am I missing something?
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Setting the emergency address
Hi, In a school setting how does one set the emergency address? We have set this address as our Main Building but is it possible to be more precise? For physical desk phones I suppose you can change it in the settings for each phone, but the problem I'm running into is the emergency location is mapped to an extension and many of our employees use the soft phone. So narrowing down their exact location becomes more difficult. I'm wondering what others have done or if you have any suggestions?
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Your September Zoom Playbook – Learn, Connect, Grow 🗒
September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new. Mark you calendars: 📆 September 3 - Zoom Workplace Open Office -Your chance to learn more about Zoom Workplace and get answers straight from the experts. 📆 September 10 - Zoom Phone Open Office - Everything you need to know about Zoom Phone—bring your questions! 📆 September 11 - What's New at Zoom -Catch up on everything new we released in August—don’t miss it! 📆 September 17 - Zoomtopia - Zoom's biggest event of the year which will showcase our most compelling innovations, customer stories, and strategic vision for the future of collaboration. 📆 September 24 - Zoom Contact Center Open Office -Dive into Zoom Contact Center and see how it can transform customer experiences. For more events, including live and on-demand training, visit our Customer Success Hub. We’re looking forward to your participation! - Zoom Customer Success ⭐
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Community Champion Program
Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
