Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

how to change the user's mobile number for incoming calls on our zoom line

Hi! our organization has one zoom phone line that goes/answers to my cell phone number. I want to change my cell number to someone else's in the organization. how to do this?

thanks!

reply-icon Latest Reply - 

cost of a dial-in zoom call internationally

Hi team. I have been dialling in ( via phone ) to a zoom session within my country Australia. I am about to travel overseas to Fiji. If I dial in from there can I do that via wifi for free or will it be the cost of an international call? Thank you 

 

reply-icon Latest Reply - 

Greeting & Voicemail

In need to record a greeting and voicemail msg for our callers. Can someone direct me to the appropriate place to learn how to do this?

 

reply-icon Latest Reply - 

Resolved! Zoom Phone

Does anyone know if you are on zoom phone but your desktop is locked does the zoom phone on the computer still ring 

reply-icon Latest Reply - 

10DLC Registration / Non Usage -- Possible charges?

Hello all, I have a single Zoom Phone line that I use for my small, one-man show side LLC. In my day job, I have 40 users on RingCentral/AT&T Office at Hand. I'm working on the 10DLC / TCR registration for both entities. In working with RingCentral, ... Show more

Hello all,

 

I have a single Zoom Phone line that I use for my small, one-man show side LLC. In my day job, I have 40 users on RingCentral/AT&T Office at Hand. I'm working on the 10DLC / TCR registration for both entities.

 

In working with RingCentral, I noticed that registration fees, campaign fees, violations for non-usage, etc. are all billable events.

 

With Zoom Phone, I don't see any mention of charges, and it looks like Zoom will proactively delete any campaigns without phone numbers assigned after 60 days so that there are no charges?

 

Am I missing something? If not, Zooms process / lack of little add-ons seems much smoother, but I wanted to make sure I'm not missing something! If there's the risk of 10DLC/SMS charges coming in the future, I'll likely just disable Zoom Phone SMS to avoid possible issues. I'm not a volume texter, and my closest clients have my personal cell anyway if a text is needed.

 

Thanks for the input!


Show less

reply-icon Latest Reply - 

get access token in my app "error": "400 Client Error: Bad Request for url: https://zoom.us/oauth/to

@api.get("/oauth/callback", tags=['Integrations'])async def callback(request: Request): authorization_code = request.query_params.get('code') token_url = 'https://zoom.us/oauth/token' payload = { 'grant_type': 'authorization_code', 'code': authorizat... Show more
@api.get("/oauth/callback", tags=['Integrations'])
async def callback(request: Request):
    authorization_code = request.query_params.get('code')
    token_url = 'https://zoom.us/oauth/token'

    payload = {
        'grant_type': 'authorization_code',
        'code': authorization_code,
        'client_id': CLIENT_ID,
        'client_secret': CLIENT_SECRET,
        'redirect_uri': REDIRECT_URI
    }

    try:
        response = requests.post(token_url, data=payload)
        response.raise_for_status()
        access_token = response.json().get('access_token')
        print ("Access token: ", access_token)
        if access_token:
            # Save the access token in your database or perform any other required actions
            return {'access_token': access_token}
        else:
            return {'error': 'Access token not found'}
    except requests.exceptions.HTTPError as e:
        return {'error': str(e)}

Show less

reply-icon Latest Reply - 

Resolved! Outbound Caller ID

How do I change the outbound caller ID for all users?  I don't want their direct phone number showing, only either their name or our main company phone number.

reply-icon Latest Reply - 

SMS feature doesn't work after business hours?

I run a business and handle some admin work after business hours. I am trying to set up a new profile and the site requires text verification. I just realized, after never receiving the texts from the company, and not receiving my own test texts, tha... Show more

I run a business and handle some admin work after business hours. I am trying to set up a new profile and the site requires text verification. I just realized, after never receiving the texts from the company, and not receiving my own test texts, that SMS doesn't work beyond the set phone hours. What is that about? AND there are no separate features to manage SMS apart from other phone features. This service is not as dynamic as advertised.


Show less

reply-icon Latest Reply - 

Zoom phone local calling

Hi all. Need you expertise  When my clients calling me from landlines to my local zoom phone number, they get a prompt saying 'you are trying to call a long distance number, please dial 1 before phone number'. I have no clue as to how to resolve the... Show more

Hi all. Need you expertise 🙂 When my clients calling me from landlines to my local zoom phone number, they get a prompt saying 'you are trying to call a long distance number, please dial 1 before phone number'. I have no clue as to how to resolve the issue. Weird thing is that, calls coming from cell phones have no issues at all. Really appreciate you help


Show less

reply-icon Latest Reply - 

Adding Call Queues as Phone Keys to Desk Phone

Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to. This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecti... Show more

Just purchased a Yealink T54W with the purpose of having each line key show a call queue for the user the desk phone was assigned to.  This was so that each "line" would ring as the call queue was ringing and so the user could also dial out by selecting that line and use that call queue to make outbound calls.  For the life of me, I cannot figure out how to accomplish this.  Can anyone help me get this done?  Thank you!


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion