Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

MAJOR Phone issues

I moved my phone system over to zoom last year and have not had any issues for the most part until here recently. I literally cannot function my business with how God awful terrible the phone reception is. I have two different Internet providers just... Show more

I moved my phone system over to zoom last year and have not had any issues for the most part until here recently. I literally cannot function my business with how God awful terrible the phone reception is.  I have two different Internet providers just for this purpose and I am encountering the same terrible phone issues with both Internet providers as the phone constantly cuts out. I thought at first it was my wireless headphones, which were Apple pro headphones with my brand new MacBook Pro and I purchased a brand new wired headset, but I am still encountering call quality that makes me repeat myself 1000 times before the other person can understand what I'm saying.  I literally cannot function my business with your phone system, and I am beside myself upset and downright pissed off as moving phone carriers is not an easy task.  I don't know what to do I have tried everything and what's worse is I can't even call you to discuss this. I am sick and beyond belief.


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Recomendstion for Wireless Handheld Mic Extension to BT Speakerphone

I'm seeking advice for a large room audio setup where a conference table is serviced with a (Bluetooth) omnidirectional speakerphone-puck, and a handheld wireless/BT mic can be passed around up to 30'/10m . Ideally, the speakerphone and handheld mics... Show more

I'm seeking advice for a large room audio setup where a conference table is serviced with a (Bluetooth) omnidirectional speakerphone-puck, and a handheld wireless/BT mic can be passed around up to 30'/10m . Ideally, the speakerphone and handheld mics are daisychained, reduces noise, and eliminates feedback - just works. Thanks.


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Zoom App Works but Phone is Disabled if I use my VPN to connect to work

My Zoom app works with and without my VPN being active. I can join meetings, do internal calls as a meeting, and if my VPN is off make phone calls using the zoom app. Once I turn on my VPN to connect to my work computer I no longer can dial or receiv... Show more

My Zoom app works with and without my VPN being active.  I can join meetings, do internal calls as a meeting, and if my VPN is off make phone calls using the zoom app.  Once I turn on my VPN to connect to my work  computer I no longer can dial or receive calls using my zoom number.


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Resolved! Enabling multiple line keys for one extension/user

Hi all! I have an inquiry that is very similar to this post here. My organization is moving from Avaya IP Office and over to the Zoom phone system. They are very rigid on their usage of desk phones and they all want to continue to use them as the pri... Show more

Hi all! I have an inquiry that is very similar to this post here. 

 

My organization is moving from Avaya IP Office and over to the Zoom phone system. They are very rigid on their usage of desk phones and they all want to continue to use them as the primary means of making and managing calls; very few were interested in using the desktop app. 

 

With our Avaya system, all of the 45 staff members have one phone number and one extension. The phones allow us to have 3 lines for calls (and our front desk employee has up to 6 available). Is it possible to replicate this behavior in Zoom?

 

We are using Yealink T46U phones and I know that within the phone itself we can define the line keys, but Zoom will overwrite it each night when it re-provisions. I thought that maybe we could use the provisioning templates to set the first couple of line keys but I'd assume Zoom would take priority over it again.

 

Any suggestions on how to swap between more than two calls on a desk phone? For staff this won't be too bad but I could see this becoming an issue with our receptionist. Thanks!


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Resolved! SMS email notifications

Some team members would like to receive email notifications when an SMS comes in.

Is this possible? If yes - how can we set that up? If no - what alternative is there? 

 

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Zoom Porting

Zoom ported my business number today but system is down. Cannot receive or send calls. A support ticket was submitted but still down 2 hrs later. Have had to cancel the rest of my business day as a result. Why is no one contacting me to resolve this ... Show more

Zoom ported my business number today but system is down. Cannot receive or send calls. A support ticket was submitted but still down 2 hrs later. Have had to cancel the rest of my business day as a result. Why is no one contacting me to resolve this issue? All articles in support do not address what happens when the system goes down.


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blocking multi-numbered spam phone calls

Does anyone know how to block incoming zoom phone calls that originate from the same source but they use multiple different phone numbers? 

 

Can I block them by identifying the place they come from?

 

thanks zoomers.  

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Resolved! Lover flower

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Voicemail during lunch time

I would like to define a lunch time in the business hours e.g. 8h30 AM -> 12h30 PM and from 1h30 PM -> 5h30 PM. Closed hours  12h30 PM -> 1u30 PM-> route to the voicemail. How can I do this ?

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Zoom Support portal issue

How long the porting period will be, and in the process is there any downtime of the Number causing the number to be unreachable/disabled by any chance?I couldn't ask zoom support on this, as it seems their system is having some hard times. The suppo... Show more

How long the porting period will be, and in the process is there any downtime of the Number causing the number to be unreachable/disabled by any chance?

I couldn't ask zoom support on this, as it seems their system is having some hard times. The support portal asks for attachment(even its said optional) but when we do, it still throws error.

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