I am on the Zoom Phone Pro Global Select Unlimited plan (with an assigned international number for South Africa). 

Does anyone know if this allows me to make unlimited calls to SA ? Or will the cost of calls be on top of the monthly plan costs ?

Alternatively, what is the most cost effective plan to call SA ?

Any help greatly appreciated. 

Thanks

Hi,

We are looking for a way to have a phone automatically dial an extension when the handset is picked up.

The use case:

A waiting room in a medical facility. We want to install a phone in the waiting area so that when someone picks up the handset, it will automatically dial the nurses' station.

Thanks!

Hi we have a main phone auto receptionist that will direct dial some call queues, but for others, we want to leave a dialback option, so that when a user makes a selection, if they change their mind they can return to the main menu and make a different selection.

The only way I'm finding to make this happen is by setting up a secondary auto receptionist for those lines (I would love is there was a better solution at this level). In doing that we have a scenario that runs somewhat like this:
Main IVR: Customer selects 3
Secondary IVR, "You have reach team 3 who handle the following types of calls (e.g). Please stay on the line while we connect you or press 1 to return to the main menu or 0 to leave a voicemail."
Auto IVR message (that we would like to remove) "if you know the extension of the person you are trying to reach please dial it now or press zero to return to the operator...please wait while we connect your call."

This IVR message is confusing customers, many don't realize that the line is actually being connected (because the IVR message really makes it sound like it likely isn't) so they dial zero, which we actually have pointed to VM, and then they hang up, call back in and tell us our system isn't working. Obviously we could change the zero dialing setup, but the fundamental problem is the errant IVR message. 

Having the dialback option is important to us. Is there a better way to do this, or a way we can turn off the IVR automated message so it isn't misdirecting our customers?

It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrative assistant and I watch several different phone lines, but I don't always have to answer them.

Jabber has a very unintrusive phone call notification pop up in the lower right hand corner of the screen right above the system tray. This option needs to be added for Zoom. 

Apologies for not knowing what all the official technology terms are, I am not a tech person.