I enabled Online Faxing on my line for testing. I am able to receive faxes, but sending faxes is not working. I receive the error 'Sent fax failed'. No explanation. The sent faxes appear in my drafts folder. I checked the logs in Phone System Management and there is no evidence of a fax that was sent and failed. I also checked my personal profile fax settings and nothing is there. Is there somewhere I can look to see why the fax failed so I can troubleshoot?

I would like to have the functionality to remove "Zoom Phone Entities" list from view. We do not use it and it is cluttering up the screen. 

Additionally, For system wide contacts settings, Please make each item for this option toggleable. "List all Zoom Phone Entities (Call Queue, Shared Line Group, Auto Receptionist) under ‘All Contacts’"

We want more control over what our users see. They get confused/overwhelmed when they see 10 contact list and half of them are empty or used for call routing purposes but we cannot turn them off. 

Our Zoom Phone system has become live today after our numbers ported over from previous user.

Everything is working fine, the IVR is in place with our options sending calls to the relevant destination.

However, at the end of our recorded IVR message - a new message has appeared stating 'if you know the extension number of the person select now or press 0 to speak with an operator.

This is not something we want/need - how do I turn it off... have been trying to find an option for it.

Any ideas?

I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays.

We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours overflow.  I only want certain queues / shared lines to close during a bank holiday, not the whole site.  If I try to use the holidays hour setting, targeted, I can set a date & time window, but there's not an option to just affect the hours, I don't want to play a default message etc, I just want to have the existing overflow per queue / shared line in place.

So we are manually unticking the days on each queue currently to close them on bank holidays, then we need to remember to tick the days back on. Does anyone have a more efficient way in mind, please?

I am using Zoom Phone to handle phone and fax. I have noticed that automatic phone recordings do not appear in the desktop app, even though they do appear in the recording log. The same goes for faxes—sending and receiving faxes works, but received faxes only appear in the log, and my desktop app on my Mac says "No faxes received yet".

Is there something I have to do in order to sync my desktop app with the company's account? Is it a permissions problem?

Thank you!