Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
We have purchased the Zoom Phone Power Pack licenses and added them for all users in the Shared Line Group. The users and the Shared Phone Line are all registered in the SMS campaign. We are still unable to receive SMS messages on the Shared Line Group.
Show less
Show less
I'm testing out Zoom phone service, and in the setup process, I'd like to add custom .wav files to the options that users can select from for their ringtone. I uploaded a .wav file via the vvx450's web interface, but once I add the url to the recommended Zoom provisioning server, it gets wiped from the phone. Is there a simple way to create a template that lets me include ringtones for users?
Show less
Is there any option in Zoom Phone to have 2 different languages in IVR?
For example Press 1 for English, Press2 for Spanish
Wanting some help with configuring the W80DM in a Mesh set up with the W80bs connecting back to the W80DM. From what I have found on the FAQs it asks you to register the W80bs back to the W80DM. So I have completed this. But when looking to add the handsets I quickly realised that I need sip accounts for these devices? So my question is how am I meant to set this up as there is nothing documented on how to do this and yet all FAQs list the devices as supported? The W57R handsets have IPUI addresses but not mac addresses so the Alternative was to use the other device option within Zoom but that asks for a Mac address which this device does not have. I assume I need to put the User email and password into the SIP account for this to work but I want an answer before I go back to the customer to try something that wont work
Show less
Zoom Phone users making outgoing calls will not hear a ringing tone or a dial tone. The caller does not think that the call is connecting although it is and is hanging up on prematurely, causing a lot of problems for our clients. This is happening on iPhone app, desktop softphone, using a headset, and without a headset. It's not everyone, with every call. This appears to be intermittent.
Show less
Zoom automatically boots you off one computer when you log in to another. This should not happen. The UI should ASK (on both devices if necessary, only requiring the answer on one to force it to uccur) if you want to be logged out of one vs the other. I have a desktop and two laptop computers (I travel a lot). They all have Zoom installed. My laptops are "asleep" on my desk, and I'm working on my desktop, and all of a sudden, my desktop logs me out of Zoom. I assume a laptop wakes up (because of antivirus or something similar) and auto logs in, which kicks me off my desktop. This happens while I'm actively using Zoom ( I just got kicked off a phone call on my zoom phone!) and the other computer is simply passively logging in. this is AWFUL design and needs to be fixed. I had this happen many times on zoom meetings, but it doesn't kick you off the actual meeting, but on phones, it literally ended my call. this is not acceptable as a professional-grade phone system.
Show less
Is there any way to allow a caller who is waiting in a queue to break out to a designated voicemail box if they get tired of holding. Ex. we've all heard the on hold verbiage, "we're sorry, we're experiencing an extremely high call volume, if you prefer to leave a message, please press 1. Otherwise, please continue to hold and the next available agent will be with you shortly." It looks like this can potentially be fudged via a series of queues or overflowing back to the same queue, but then you get into infinite loops and broken call stats... Zoom Phone doesn't even appear to be able to play intermittent on hold messages or announce what caller they are in line or other similar things to help engage the caller. It looks like these may be possible in Contact Center, but that is way overboard for this type of basic functionality. How are y'all working around this?
Show less
