Looking for info on the difference between these two items?

I want to have a customer call and "dial 1" for one department and "dial 2) for another dept. 

It seems like with an auto responder, I can set up my own custom message and have customers dial the three digit extensions that I have set up. 

It seems like the IVR will do the same however just require me to just press "1" or "2" and then pick an option where that lets you route the call. 

I am assuming that I would have the ability to set up "sub" menus where I can say something like "for all other calls, press 3" and then that routes to a different IVR? with more options?

I am just a little confused with the difference between these items and the hierarchy 

Is there any benefit to one vs the other? Other then pressing only a single digit vs three digits to get to an extension?

Any info is greatly appreciated!

When typing in numbers to dial a call, is there a way to have Zoom Phone format the numbers in your local setting?  For example, I'm in the US, and would like to see the numbers format xxx-xxx-xxxx.  This makes it easier to see if you typo the phone number. Vs trying to find the typo when looking at xxxxxxxxxx.

Hey, I grew up with analog dial phones. I see NO info anywhere on how to set up a phone on my end, if I sign up for ZOOM Phone.  I have an old analog desk phone. so IF I sign up for Zoom Phone, can I use it and if so, what am I connecting to? Modem? Router? Computer? What? OR, do I have to buy a phone.  Also, I do interviews via phone using a telephone interface. Can I use it?

Alex Stan

I subscribed to a plan to receive messages for my political campaign office.  When I test it by dialing the number to leave a message, the greeting message plays, followed by a system greeting message.  After I leave the message, I cannot retrieve it from the desktop or my cell phone. 

How can I fix it so that my custom greeting is the only one heard and I can playback messages?

Hi All,

Use Zoom for a small medical clinic - some previous / repeat customers call in and we would like to know if it is possible for Zoom to use our extensive customer database and check if the mobile is one of our existing contacts, to then display their name when a call comes in.

I know there's an inbound API for Zoom, however not sure of one that is outward reaching.

Any idea how I might be able to achieve this for Zoom?

We are successfully delivering voicemail messages to user's via email.  When the message is deleted from the email client the message remains in the user's Zoom voice mailbox.  Our prior phone system was able to auto-delete the message from the voicemail server when the message was removed from the email client.  Is that possible with Zoom phone?  

Second question - is it possible to enable/disable email delivery of voicemail on a per user basis?  If users were to be required to delete each message twice (once in the email client and then in the Zoom client) I suspect many but not all will want email delivery of voicemail disabled.

Thank you,