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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Can you call into interpretation?

I have a zoom webinar with live french interpretation. For attendees joining by phone call only, how can they access this french channel?

 

Thank you

reply-icon Latest Reply - 

Zoom Number As a Suspected Scam

Hello, I have several Zoom phone numbers that come up as a suspected scam when I call customers. I operate from Australia.

Any ideas on how to prevent this?

Thank you for your help.

Rushi

How do you Save and Retrieve Voicemail?

I subscribed to a plan to receive messages for my political campaign office. When I test it by dialing the number to leave a message, the greeting message plays, followed by a system greeting message. After I leave the message, I cannot retrieve it f... Show more

I subscribed to a plan to receive messages for my political campaign office.  When I test it by dialing the number to leave a message, the greeting message plays, followed by a system greeting message.  After I leave the message, I cannot retrieve it from the desktop or my cell phone. 

 

How can I fix it so that my custom greeting is the only one heard and I can playback messages?


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Phone Call API

Hello, how are you guys?

I'm looking for an Endpoint that makes calls via Zoomphone, but I didn't find it in the documentation.

Does anyone know and can help me? An example would be great.

Thank you very much

Having Zoom check your CRM for customer details

Hi All,Use Zoom for a small medical clinic - some previous / repeat customers call in and we would like to know if it is possible for Zoom to use our extensive customer database and check if the mobile is one of our existing contacts, to then display... Show more

Hi All,

Use Zoom for a small medical clinic - some previous / repeat customers call in and we would like to know if it is possible for Zoom to use our extensive customer database and check if the mobile is one of our existing contacts, to then display their name when a call comes in.

I know there's an inbound API for Zoom, however not sure of one that is outward reaching.

Any idea how I might be able to achieve this for Zoom?


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reply-icon Latest Reply - 

Voicemail delivered via email - auto delete?

We are successfully delivering voicemail messages to user's via email. When the message is deleted from the email client the message remains in the user's Zoom voice mailbox. Our prior phone system was able to auto-delete the message from the voicema... Show more

We are successfully delivering voicemail messages to user's via email.  When the message is deleted from the email client the message remains in the user's Zoom voice mailbox.  Our prior phone system was able to auto-delete the message from the voicemail server when the message was removed from the email client.  Is that possible with Zoom phone?  

 

Second question - is it possible to enable/disable email delivery of voicemail on a per user basis?  If users were to be required to delete each message twice (once in the email client and then in the Zoom client) I suspect many but not all will want email delivery of voicemail disabled.


Thank you,


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Voicemail audio notifications question

We have users that have access to other users' voicemails. However with enough access, users are reporting that they get way too many audio notifications in the Zoom client. is there any way to turn off the audio notifications when someone else gets ... Show more

We have users that have access to other users' voicemails. However with enough access, users are reporting that they get way too many audio notifications in the Zoom client. is there any way to turn off the audio notifications when someone else gets a voicemail (that they have access to)? I hope that makes sense. Thanks.


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Desktop Phone Application Unable to Answer Calls

My desktop app allows me make outgoing calls, however, if I try to answer on the desktop, it disconnects. My mobile device doesn't have this issue.

Grandstream HT801 Firmware Upload

I am having problems with the firmware upload for a HT801. When trying to upload firmware I receive a message that Device already has another provision running!On the status page I also see:Provision: Running, Status : Downloading file from "url". An... Show more

I am having problems with the firmware upload for a HT801. When trying to upload firmware I receive a message that Device already has another provision running!

On the status page I also see:

Provision:  Running, Status : Downloading file from "url".

 

Any ideas?

The unit has already been upgraded to GEN 2.

Thanks!


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The SMS feature disappeared for me

I had the sms feature and I am an admin for my company, and it's enabled for me and my phone number is part of our sms campaign. However, it just randomly disappeared for me. I can't find it either on the app on 2 of my laptops or my phone. Everyone ... Show more

I had the sms feature and I am an admin for my company, and it's enabled for me and my phone number is part of our sms campaign. However, it just randomly disappeared for me. I can't find it either on the app on 2 of my laptops or my phone. Everyone else says they have sms and there are no issues 

 

wondering what happened and how to resolve? 

 

JacksonK_0-1710864331078.png

 


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