We recently upgraded from an obsolete ESI phone system to Zoom phone. The Zoom folks recommended we purchase an Audiocodes mp112 ATA device to make the paging system talk to Zoom. I followed the instructions to provision the ATA device and it shows up as being online in Zoom. Normally, when you call into the paging system, it auto-answers so you can send out your message through the paging amp/overhead speakers. Currently, the extension assigned to the ATA just rings and goes to voicemail. Anyone work on something similar?

I was wondering if I can add a greeting or what we call internally a “whisper message” on call queues for our internal intake team to hear before a caller connects to them?

I see I can add a greeting prompt for the caller to hear but we are looking for the opposite. I pose this question because the marketing team is trying to differentiate sources coming in for certain cases. My suggestion was to mark each call queue name with abbreviation for case type. 

Does anyone have any ideas or suggestions? 

We have users in a company site that is in India and we have another site in the US.

I have created a call queue that is supposed to ring multiple users - the call queue is assigned to the US site.

However, I am UNABLE to add users from India into that call queue.

If I create multiple US sites, then I can have users from each site in the call queue.

I can create a call queue in the India site and there's no issue.

However, I cannot add international users into a US call queue.

Does anyone have any advice on this ?

We just transitioned ~150 phone numbers over to Zoom phone. Some of these numbers are toll-free, some local, some 800, etc. 

We have 3 numbers setup as a call queue. However, we have no way to see the incoming call history for any of these 3 phone numbers assigned to the call queue. None of the users assigned to the queue have any call history in their zoom app when customers call the numbers assigned to this call queue. 

For example, the 3 phone numbers (888) 662-7760, (716) 260-1756, (888)662-7751
are all assigned to a call queue "Example call queue" with users Cindy, Stacy, Sam in the queue. 

When customers call any of the above 3 phone numbers, Cindy, Stacy and Sam all receive the calls, however there is no record of the caller in their zoom app call history. Furthermore, from the admin console, there's no call record to be found for those numbers either. 

What are we doing wrong? Is there a way to see call history for call queues with caller ID/callers number?

Hi, 
I have a user who's direct calling on his extension is not working. From what I Can find all other users' are working fine. It's only his. I compared his profile to another user's and cannot find any differences at all. for example let say his company number is +41 245 154 000 and his extension is 314. Essentially if you phone +41 245 154 314 it needs to ring with him. The extension is configured correctly and when you phone the number it rings but doesn't seem to ring with anyone. I checked the related posts but didn't see anything like this. 

Thanks. 

Looking for info on the difference between these two items?

I want to have a customer call and "dial 1" for one department and "dial 2) for another dept. 

It seems like with an auto responder, I can set up my own custom message and have customers dial the three digit extensions that I have set up. 

It seems like the IVR will do the same however just require me to just press "1" or "2" and then pick an option where that lets you route the call. 

I am assuming that I would have the ability to set up "sub" menus where I can say something like "for all other calls, press 3" and then that routes to a different IVR? with more options?

I am just a little confused with the difference between these items and the hierarchy 

Is there any benefit to one vs the other? Other then pressing only a single digit vs three digits to get to an extension?

Any info is greatly appreciated!