Just going live today and we had planned on using the Power Pak license with the Zoom Assistant as a receptionist console.  It presents a very usable list of users with their current presence.  I'm having problems with users who has enabled calendar and contact integration.  When they have a calendar item their status changes to "in meeting event."  For users who schedule tasks for themselves that doesn't necessarily mean they are unavailable to take phone calls.  When a user has a calendar item and locks their PC their status remains "in meeting event" rather than updating to Away because the PC was locked.

This makes using the Zoom Assistant as a receptionist console pretty difficult.  Any thoughts/suggestions?

Hi all,

I tested the above scenario and it seems the dial by extension can reach a Zoom Phone Pro user's extension, but is unable to reach a Zoom Phone Basic user's extension.

I thought a Zoom Phone Basic had the ability to receive transferred calls? Or is this only applicable for transferred calls from another user but not from the auto receptionist? A Zoom Support article would definitely help.

Thank you.

I have configured the Account Management > Account Settings > Zoom Phone > Automatic Call Recording = True / Enabled.

I have ensured the Access Member List includes my accounts and I have access to Access, Download, Delete, Play all recordings.

When I log into Zoom and go to Phone > Recordings tab, there are no calls in the list to listen to.

Can I please get some assistance with this issue?

Hi All,

With hybrid working we have many team members working from home using VPN. Recently both parties on a call experience no audio when on a Zoom Phone to Zoom Phone call whilst on the VPN. If they switch off the VPN it works fine.  Has anyone experienced this and solved the issue without switching off the VPN, or using split traffic for Zoom. We have no issues with Zoom meetings over the VPN.

Thanks

Paul 

Is it possible to set it up to where if no one answers it will go to voicemail? We have it setup to where if it will ring to person one, then if one doesn't answer it goes to person two then if two doesn't answer it goes to person three. If person three doesn't answer we want it to go to voicemail but instead it circles back to person one. Anyway to fix this? Thanks!