Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Is Abandoned Rate Based on Business Hours

Hello, 

Is Abandoned Rate based on 24 hours or just business hours?

 

reply-icon Latest Reply - 

Placing international calls

Hi We have Zoom Phone with unlimited UK & Ire calling. One of my team is trying to call a South African number - which we expected to be at a charged rate. However, Zoom will not connect the call at all, saying that our service plan does not support ... Show more

Hi

 

We have Zoom Phone with unlimited UK & Ire calling. 

 

One of my team is trying to call a South African number - which we expected to be at a charged rate.

 

However, Zoom will not connect the call at all, saying that our service plan does not support it.

 

How can I enable a form of international calling - which we understand will be charged above our monthly fee - so that these calls can be placed?


Show less

reply-icon Latest Reply - 

BLOCK OUTGOING CALLS - BUT LET INTERNAL TO EXTENSIONS ONLY

I want to block outgoing calls from certain extensions/common area phones? but i want them to be able to call internal extensions only? Anybody know how? 

 

reply-icon Latest Reply - 

Resolved! phone subscriptoion

i paid for zoom phone but i didnt get any number and i dont have an option to call .

reply-icon Latest Reply - 

zoom phone

I am so frustrated!  I paid for zoom phone and have a phone number assigned as the main company number.  I do not need additional users or numbers or licenses but for the life of me I cannot figure out how to just use the company number!  Please help!

reply-icon Latest Reply - 

Resolved! Using Zoom for reporting tardiness or absense?

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails? Show more

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails?


Show less

reply-icon Latest Reply - 

Room not available error, yet system works fine

I recently had to replace a ceiling mic at a customer site because of water damage. In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic. The system works fine, but the Room Not Available message shows on the start up ... Show more

I recently had to replace a ceiling mic at a customer site because of water damage.  In doing so, the firmware had to be updated in the Shure P300 DSP as well as the mic.  The system works fine, but the Room Not Available message shows on the start up screen. It refers to the P300 not being available as an audio device, yet it clearly shows up as the audio I/O device in the devices menu.  Anyone know how to make this message go away?


Show less

zoom does not respect my default app for calls

I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app). Is there any way how can I defin... Show more
I have problem with zoom app. I am user of macOS (14.3.1 (23D60)) and zoom is always serves callto protocol even if I have set up that my default app for calls is another application (corectly set up in faceTime app).
 
Is there any way how can I definitive disable Zoom as a app for callto? Edit some plis file or thing like that?

Zoom: Version: 5.17.5 (29101)
macOS : Sonoma (14.3.1 (23D60))
 

Show less

VoiceMail Access

As an admin -

 

Do we have access to check and forward voicemails from our Users? 

 

reply-icon Latest Reply - 

Resolved! Zoom phone number change

Hello community, 

I'm new to the Zoom Phone (registered today) already have got an issue 🙂 

 

How can I change Zoom Phone number? I've got US number instead of Canadian (which I need) and now need to change it. 

 

Regards,

Muza

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion