Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Weekly Leaderboard

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom Updates - Minimum Versions

Enterprise Folks...How often do you update your minimum versions...and do you stay bleeding edge (right up to date with release) or cutting edge (1 version back) or back a few versions? How did you determine your schedule for this?Do you run into any... Show more

Enterprise Folks...How often do you update your minimum versions...and do you stay bleeding edge (right up to date with release) or cutting edge (1 version back)  or back a few versions? 

How did you determine your schedule for this?

Do you run into any issues with staying current?

 


Show less

reply-icon Latest Reply - 

Resolved! I need to port out few numbers out of our Zoom account to another provider

Hi everyone, These are few DIDs that we need to port out. The other company is asking for CSR (Customer Service Record) and BTN (Billing Telephone Number)? Do these things exist in Zoom and if yes how can I obtain this info from my Zoom account so I ... Show more

Hi everyone,

 

These are few DIDs that we need to port out. The other company is asking for CSR (Customer Service Record) and BTN (Billing Telephone Number)?

 

Do these things exist in Zoom and if yes how can I obtain this info from my Zoom account so I can provide it to the other party?

Thanks

Boyan

 


Show less

reply-icon Latest Reply - 

How to have a single number for IT Help Desk so call goes to multiple lines/desk phones?

Hey there,I am one of two IT Help Desk agents for our business. We are looking to use zoom phone to create a group of phones to use as Help Desk desk phones. I was looking to see if someone would explain how we can go about setting up 1 number across... Show more

Hey there,


I am one of two IT Help Desk agents for our business. We are looking to use zoom phone to create a group of phones to use as Help Desk desk phones. I was looking to see if someone would explain how we can go about setting up 1 number across multiple phones, so that when a call comes into the Help Desk, all the phones ring simultaneously.

Can someone shoot me in the right direction of where I would start configuring that in the zoom admin console?


Show less

reply-icon Latest Reply - 

How to Register 2 ports on Grandstream ATA

How would i register both ports on a Grandstream HT802 ATA? 

reply-icon Latest Reply - 

Question Regarding CCX 600 Microsoft Teams Edition Compatibility

Hello! I cannot seem to find out if this Desk Phone is compatible with Zoom Phone:Poly CCX 600 Microsoft Teams Edition: 2200-49780-019 It looks like the OpenSips version is compatible, but if anyone can let me know if the above models is compatible I... Show more

Hello!

 

I cannot seem to find out if this Desk Phone is compatible with Zoom Phone:

Poly CCX 600 Microsoft Teams Edition: 2200-49780-019

 

It looks like the OpenSips version is compatible, but if anyone can let me know if the above models is compatible I would appreciate it!


Show less

reply-icon Latest Reply - 

Received SMS Autoreply or Forwarding

Hi! One of our Zoom Phone users is going on extended leave and wants to set up something like an SMS autoresponder or to have any received texts forwarded to another user. It looks like existing Support articles around this question are only related ... Show more

Hi! One of our Zoom Phone users is going on extended leave and wants to set up something like an SMS autoresponder or to have any received texts forwarded to another user.

 

It looks like existing Support articles around this question are only related to call queues, which is not relevant.

 

Does anyone have suggestions or workarounds for getting something like this done? 

 

Thanks!

 

Edit: 

I'm considering assigning the user's number to an AutoReceptionist group during their leave and allowing the coverage-providing user to respond to SMS that way.

I assume this will make it harder for the leaving user to track call/text history upon their return when I reassign their number. I'm hoping to lessen the impact by adding their account as a non-responding member of the AutoReceptionist group.

 

Any concerns or issues with this possible workaround? 


Show less

Resolved! Auto Receptionists receiving sms texts

Can I have assigned users receive texts from our auto receptionists?

reply-icon Latest Reply - 

Can't Assign Number to Company Location

I want to assign a number to a company location. When I navigate to Phone System Management > Phone Numbers > Unassigned, I have a list of numbers, and I can assign it to a user, but when I try to assign it to a Company Location, it doesn't show any ... Show more

I want to assign a number to a company location. When I navigate to Phone System Management > Phone Numbers > Unassigned, I have a list of numbers, and I can assign it to a user, but when I try to assign it to a Company Location, it doesn't show any of my locations. See attachment. 

 

I am paying for the DIDs, so I dont believe it's a licensing problem.


Show less

reply-icon Latest Reply - 

Proposed Phone Configuration with Zoom

Hi Community, I am being frustrated by Zoom pre-sales support. I want to accomplish the configuration in the photo below. I need both existing phone numbers to go to the auto-attendant. I would be willing to set up 3 auto-attendants which could be id... Show more

Hi Community,

 

I am being frustrated by Zoom pre-sales support. I want to accomplish the configuration in the photo below. I need both existing phone numbers to go to the auto-attendant. I would be willing to set up 3 auto-attendants which could be identical if they could all access the 3 extensions. I need the SMS to be direct from number to extension. BTW, we will never actually publicize the main number. It won't be used, but I guess its necessary.

 

Any comments whether this is all possible? Thanks!!!

Capture.PNG


Show less

reply-icon Latest Reply - 

Receiving voice mails from a new number.

Hello,

A new member of our staff recently received a new phone number. He is now receiving voicemails, and he has not made any outbound calls. The voicemails are also unrelated to him.

What settings should we prioritize to address this issue?

reply-icon Latest Reply -